Top 34 Customer support & client services managers Jobs in Ridgefield, Ct

Customer Operations Team Lead
Waste Harmonics Keter —Stamford, CT
- $75,000 - $110,000 a year
- Full-time
- Office
- High school diploma or GED
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Manager, Client Service
Bridgewater Associates —Westport, CT
- $220,000 - $400,000 a year
- 5 years
- Writing skills
- Office
Customer Care Manager - State Farm Agent Team Member
Joe Namy - State Farm Agent —Stamford, CT
- $20 - $40 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
Quick Apply
Customer Service Manager In Training
CHURCH HILL CLASSICS LTD —Monroe, CT
- $24 - $26 an hour
- Full-time
- 5 years
- ERP systems
- System design
- Disability insurance
- Health insurance
Quick Apply
Membership Director
WAKEMAN BOYS & GIRLS CLUB —Bridgeport, CT
- $45,000 - $50,000 a year
- Full-time
- Spanish
- CPR Certification
- Sales
Quick Apply
Director, Customer Success
Mastercard —Harrison, NY
- $182,000 - $291,000 a year
- Online Application
- Senior level
- Negotiation
- Commercial
- Paid jury duty
- Health savings account
Director of Customer Operations
Waste Harmonics Keter —Stamford, CT
- $135,000 - $150,000 a year
- Full-time
- Office
- Residential
- 8 years
- Health savings account
- Paid holidays
Quick Apply
Customer Operations Team Lead
Keter Environmental Services —Stamford, CT
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
District Manager
Alsco Inc —Stratford, CT
- $75,000 a year
- Background check
- Inventory management
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Customer Service Manager
Uncle Gs Management Corp. —Yorktown Heights, NY
- $66,300 a year
- Full-time
- English
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Assistant Department Lead
Old Greenwich Service Station —Old Greenwich, CT
- $60,000 - $75,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Director, Product Delivery – Onboarding
Mastercard —Harrison, NY
- $136,000 - $258,000 a year
- Online Application
- Senior level
- Communication skills
- Commercial
- Paid jury duty
- Health savings account
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Trumbull, CT
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
9d
Client Service Manager
Gallagher —Danbury, CT
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Director of Customer Operations
Keter Environmental Services —Stamford, CT
- Full-time
- Office
- Residential
- 8 years
- Health savings account
- Paid holidays
Vice President, Customer Success
Mastercard —Harrison, NY
- $235,000 - $375,000 a year
- Online Application
- Senior level
- Leadership
- Paid jury duty
- Health savings account
Client Services Manager
Moneco Advisors —Fairfield, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
12d
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Stamford, CT
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
CX Team Supervisor
INLINE PLASTICS CORP —Shelton, CT
- Microsoft Outlook
- 5 years
- Bachelor of Science
Quick Apply
2d
Manager Aerospace Customer Accounts
Roller Bearing Company of America, Inc —Oxford, CT
- Mid-level
- Bachelor's degree
- Human resources

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Customer Operations Team Lead

Waste Harmonics Keter -
Stamford, CT

Quick Apply

Job Details

Full-time
$75,000 - $110,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Customer Operations Team Lead

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Customer Operations Team Lead is responsible for leading a team of 8–10 Customer Operations Professionals, ensuring the consistent delivery of exceptional operational support and customer experiences. This role focuses on driving team performance, coaching and developing employees, optimizing workflows, and maintaining alignment with departmental and organizational objectives.

The ideal candidate is a collaborative and results-driven leader who thrives in a fast-paced environment. They are passionate about developing people, improving processes, and fostering a culture of accountability while delivering operational excellence.

What You'll Be Doing:

Lead, coach, and develop a team of Customer Operations Professionals to achieve individual and team performance goals
Foster a positive, collaborative work environment that promotes engagement, accountability, and continuous improvement
Recognize and reward strong performance while providing timely coaching and performance feedback
Monitor daily operational workflows to ensure efficient service delivery and balanced workload distribution
Ensure team adherence to established processes, operational standards, and company policies
Track and analyze key performance indicators (KPIs) to identify trends, coaching opportunities, and operational improvements
Manage escalated customer and operational issues, ensuring timely resolution and a positive customer experience
Partner with Segment Leads and fellow Team Leads to ensure consistent execution across the Customer Operations organization
Identify opportunities to improve operational efficiency, customer satisfaction, and overall team performance
Support the implementation of departmental initiatives, process improvements, and organizational changes
Conduct regular one-on-one meetings, performance reviews, and career development conversations with team members
Assist with onboarding, training, and mentoring new employees to ensure successful integration and long-term development
Promote collaboration across Customer Operations, Finance, Sales, Relationship Management, and other cross-functional teams
Perform other duties as assigned

What You'll Bring to the Table:

High school diploma or GED required; Associate's or Bachelor's degree preferred
Proven experience in Customer Operations, customer support, account management, or a related operational environment
Previous leadership or supervisory experience with responsibility for coaching and developing employees
Demonstrated ability to improve team performance through effective coaching and accountability
Experience managing escalated customer or operational issues with professionalism and sound judgment
Strong organizational, time management, and decision-making skills
Excellent verbal and written communication skills
Ability to prioritize competing responsibilities in a fast-paced environment
Strong collaboration and relationship-building skills across departments
Commitment to fostering an inclusive, high-performing team culture

Preferred Skills:

Experience using CRM platforms and operational workflow management tools
Knowledge of customer operations metrics, service-level agreements (SLAs), and performance reporting
Experience analyzing KPIs to drive operational improvements and employee development
Strong coaching, mentoring, and employee engagement skills
Familiarity with continuous improvement methodologies and change management practices
Experience supporting enterprise or multi-location customer operations preferred

What's Good to Know:

Office-based role with responsibility for leading a team of Customer Operations Professionals
Regular collaboration with Segment Leads, Operations, Sales, Finance, Relationship Management, and other business partners
Fast-paced environment focused on operational excellence, customer experience, and continuous improvement
Opportunity to influence team culture, operational performance, and employee development across the Customer Operations organization

What We Bring to the Table:

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

Quick Apply

Refine Your Search

customer support & client services managers jobs in ridgefield, ct

Customer Operations Team Lead

Manager, Client Service

Customer Care Manager - State Farm Agent Team Member

Customer Service Manager In Training

Membership Director

Director, Customer Success

Director of Customer Operations

Customer Operations Team Lead

District Manager

Customer Service Manager

Assistant Department Lead

Director, Product Delivery – Onboarding

Temporary Workforce Management Specialist

Client Service Manager

Director of Customer Operations

Vice President, Customer Success

Client Services Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

CX Team Supervisor

Manager Aerospace Customer Accounts

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