Top 323 Customer care coordinator Jobs in Ridgefield Park Nj

Medical Front Desk Receptionist – Ophthalmology
Andrew M Prince MD —Oradell, NJ
- $21 - $23 an hour
- Full-time
- Private practice
- HIPAA
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Support Coordinator
Culinary Depot —Hackensack, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
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Patient Care Coordinator
North Jersey Endodontics —Paramus, NJ
- $25 - $30 an hour
- Full-time
- Dental office
- Office
- In-person
- Health insurance
- 401(k)
Quick Apply
9d
Patient Care Coordinator - Dr. Gregory Kazarian
Hospital for Special Surgery —Paramus, NJ
- $26.65 - $40.87 an hour
- Full-time
- Microsoft Excel
- Typing
- Associate's degree
FT Front Desk Coordinator
IVX Health —Paramus, NJ
- $25.00 - $27.50 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Continuing education credits
- Health savings account
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Patient Care Coordinator
Professional Physical Therapy —Hackensack, NJ
- $37,440 - $43,680 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
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1d
Office Support Floating Coordinator
Hospital for Special Surgery —Paramus, NJ
- $30.77 - $46.84 an hour
- Full-time
- Inventory management
- 5 years
- Computer literacy
- Travel reimbursement
6d
Referral Coordinator
Progressive Spine and Orthopaedics LLC —Englewood, NJ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 11+ years
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Patient Coordinator
Great Expressions Dental Centers —Hackensack, NJ
- Full-time
- Dental office
- High school diploma or GED
- 1 year
Quick Apply
7d
Referral Coordinator
Concentra —Secaucus, NJ
- $23.17 - $27.88 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
- Commuter assistance
- Disability insurance
5d
Unit Secretary - Med Surg (3M) - Full Time Evenings
Holy Name Medical Center —Teaneck, NJ
- $17.00 - $24.50 an hour
- Full-time
- Acute care
- Hospital
- Computer literacy
- Free parking
- Health insurance
Administrative Coordinator
OASIS MENTAL HEALTH CENTERS MEDICAL LLC —Paramus, NJ
- $24 - $30 an hour
- Full-time
- Mid-level
- Reliable transportation
- Communication skills
- Health insurance
- Dental insurance
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Unit Secretary - Same Day Surgery- Part Time
Holy Name Medical Center —Teaneck, NJ
- $17 an hour
- Part-time
- Surgery
- Hospital
- Computer literacy
- Free parking
- Health insurance
Dental Patient Coordinator / Front Desk
Englewood Dentistry —Englewood, NJ
- $20 - $25 an hour
- Full-time
- Spanish
- Dental office
- English
Quick Apply
11d
Care Coordinator - NYC
Atria Health and Research Institute —New York, NY
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- HIPAA
- Health insurance
- 401(k) 4% Match
Quick Apply
Authorization-Referrals Specialist III #Full Time
61st Street Service Corp —Fort Lee, NJ
- $28.72 - $36.92 an hour
- Full-time
- Mid-level
- 2 years
- Health insurance
- Paid time off
Quick Apply
Patient Care Coordinator
Optum —Rutherford, NJ
- $18 - $32 an hour
- Urgently hiring
- Microsoft Word
- Spanish
- Microsoft Outlook
- AD&D insurance
- Employee stock purchase plan
Dental Front Desk & Treatment Coordinator
Tenafly Dental Spa —Tenafly, NJ
- $20 - $45 an hour
- Full-time
- Dental office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
7d
Temporary Front Desk/Patient Services Coordinator
IVI RMA North America —Englewood, NJ
- $21.50 an hour
- Full-time
- High school diploma or GED
- Clinic
- 1 year
- AD&D insurance
- Paid holidays
Quick Apply
Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply

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Medical Front Desk Receptionist – Ophthalmology

Andrew M Prince MD
Oradell, NJ

Quick Apply

Job Details

Full-time
$21 - $23 an hour
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off

Qualifications

Computer operation
Patient scheduling systems
Phone communication
Practice management software
Patient demographics
Clinical data entry
Telephone systems
Multi-line phone systems
Clinical confidentiality policies
Managing patient records
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

About the Position

Our established ophthalmology practice is seeking an experienced, highly accurate, and personable Medical Front Desk Coordinator, with a polish appearance, to join our team.

This is not simply a receptionist position. The front desk is the face and voice of our practice and plays an essential role in both the patient experience and the efficient operation of the office.

We are looking for someone who combines two equally important qualities:

Exceptional medical front desk skills — particularly medical scheduling, insurance eligibility verification, accuracy, and organization.

Exceptional people skills — someone warm, charismatic, energetic, professional, and genuinely happy to interact with patients.

The right candidate will be a true people person who can greet every patient with a smile while also maintaining exceptional attention to detail in a busy medical environment.

Primary Responsibilities

Patient Scheduling & Front Desk Operations

Schedule, reschedule, and cancel patient appointments accurately and according to established scheduling protocols.
Maintain a thorough understanding of appointment types and appropriate scheduling requirements.
Check patients in and out efficiently and professionally.
Answer a busy multi-line telephone system with a polished, professional speaking voice and excellent telephone etiquette.
Greet every patient warmly and create a positive first impression of the practice.
Enter new patient demographic and insurance information accurately into the practice management system.
Update existing patient demographics and insurance information as necessary.
Collect copays, deductibles, and outstanding patient balances.
Monitor the daily schedule and communicate effectively with clinical staff regarding patient flow.

Insurance Eligibility & Verification

Confirm active coverage and identify applicable copays, deductibles, referrals, and other insurance requirements when making appointments.
Accurately enter and update insurance information within the practice management system.
Identify eligibility or coverage issues in advance and communicate with patients when necessary.
Assist with referral and authorization requirements as appropriate.

Prior hands-on medical insurance verification and eligibility experience is required for this position.

Patient Recall & Schedule Management

Perform patient recall for missed, cancelled, and no-show appointments.
Contact patients who are overdue for recommended follow-up care.
Document recall attempts accurately within the practice management system.
Assist in maintaining a productive schedule by proactively filling appropriate openings and following up with patients requiring continued care.

Medical Records & Document Management

Receive, process, and fulfill patient medical records requests accurately and in accordance with HIPAA requirements and office policies.
Obtain appropriate patient authorization prior to releasing protected health information when required.
Scan incoming office documents and patient records into the appropriate electronic chart.
Accurately categorize and attach scanned documents to the correct patient and appropriate section of the medical record.
Maintain organized and accurate electronic patient records.
Process incoming and outgoing medical documentation as needed.

General Administrative Support

Communicate professionally with patients, pharmacies, referring physicians, insurance companies, and other healthcare offices.
Work collaboratively with the physician, technicians, surgical schedulers, and Practice Administrator.
Assist with administrative duties as needed to support efficient daily office operations.
Maintain patient confidentiality and HIPAA compliance at all times.

Required Qualifications

Minimum 2 years of medical front desk experience preferred
Previous hands-on insurance verification and eligibility experience required
Strong medical appointment scheduling experience
Exceptional accuracy and attention to detail
Experience entering patient demographics and insurance information into a practice management system
Experience handling medical records and confidential patient information
Strong computer and data-entry skills
Ability to manage multiple responsibilities without sacrificing accuracy
Excellent verbal and written communication skills
Professional telephone presence and speaking voice
Dependable, punctual, organized, and self-motivated

Preferred Qualifications

Previous ophthalmology or optometry experience strongly preferred
Experience with ophthalmology appointment types and scheduling
Experience with insurance requirements common to a specialty medical practice
Familiarity with ophthalmic terminology and diagnostic testing
Surgical scheduling experience is a plus
Experience using Nextech Practice+ practice management and electronic medical record platform is highly preferred

The Personality We're Looking For

Technical ability is extremely important—but so is the way our patients are treated.

We are looking for someone with a dynamic personality and genuinely positive energy who enjoys interacting with people throughout the day.

Our ideal candidate is:

A true people person
Warm, friendly, charismatic, and approachable
Naturally engaging with patients
Someone who greets patients with a genuine smile
Polished and professional in both appearance and communication
Confident with a professional speaking voice
Compassionate and patient when working with elderly or anxious patients
Calm and gracious when dealing with difficult situations
Able to build rapport easily
Positive and energetic without sacrificing professionalism
A team player who takes initiative rather than waiting to be told what needs to be done

Most importantly, we want someone who understands that accuracy and exceptional customer service are equally important.

What Success Looks Like in This Position

A successful Medical Front Desk Coordinator will be able to independently manage the front desk while maintaining:

Accurate Scheduling
Patients are scheduled correctly according to office protocols.

Accurate Insurance Verification
Eligibility and insurance issues are identified before the patient's visit whenever possible.

Consistent Patient Recall
Missed, cancelled, and no-show appointments are actively followed up on and documented.

Accurate Patient Records
Demographics, insurance information, scanned documents, and medical records requests are processed correctly and promptly.

Exceptional Patient Experience
Patients feel welcomed, respected, and well cared for from their first telephone interaction through check-out.

What We Offer

$21.50–$23.50 per hour, based on relevant experience
Full-time position
Paid time off
Paid holidays
Stable, established specialty medical practice
Supportive and collaborative team environment
Opportunity to become an important long-term member of our practice

Interested?

If you have strong medical front desk experience, understand insurance eligibility and medical scheduling, take pride in accuracy, and genuinely love working with people, we would love to hear from you.

Please submit your resume detailing your medical front desk, scheduling, insurance verification, and ophthalmology/optometry experience.

Pay: $21.00 - $23.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off

Experience:

Medical office front desk: 2 years (Required)

Ability to Commute:

Oradell, NJ 07649 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in ridgefield park nj

Medical Front Desk Receptionist – Ophthalmology

Customer Support Coordinator

Patient Care Coordinator

Patient Care Coordinator - Dr. Gregory Kazarian

FT Front Desk Coordinator

Patient Care Coordinator

Office Support Floating Coordinator

Referral Coordinator

Patient Coordinator

Referral Coordinator

Unit Secretary - Med Surg (3M) - Full Time Evenings

Administrative Coordinator

Unit Secretary - Same Day Surgery- Part Time

Dental Patient Coordinator / Front Desk

Care Coordinator - NYC

Authorization-Referrals Specialist III #Full Time

Patient Care Coordinator

Dental Front Desk & Treatment Coordinator

Temporary Front Desk/Patient Services Coordinator

Helpline Coordinator

I want to receive the latest job alert for customer care coordinator in ridgefield park nj

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