Top 649 Client services manager Jobs in Ridgeland, Ms

Contact Center Manager - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
- $60,800 - $75,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Bachelor's degree
- Paid parental leave
- AD&D insurance
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Commercial Lines Insurance Client Manager II
TX IPS —Madison, MS
- $75,000 - $85,000 a year
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
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4d
Sales Manager
InterMountain Management —Ridgeland, MS
- Full-time
- Marketing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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5d
Inside Sales & Client Support Coordinator
Pileum Corporation —Jackson, MS
- $35,000 - $40,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
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12d
Commercial Lines Account Manager
WAHVE —Jackson, MS
- Part-time
- Remote
- Senior level
- Marketing
- Commercial
- Health insurance
- 401(k)
1d
Commercial Lines Client Manager
Trucordia —Madison, MS
- Full-time
- Data analysis skills
- 3 years
- Mentoring
- Health savings account
- AD&D insurance
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Licensed Mental Health Counselor (Mississippi)
SonderMind —Mississippi
- $70 - $88 an hour
- Choose your own hours
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Flexible schedule
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Steel Erection Site Manager - (Various Locations)
Steel Service —Flowood, MS
- $65,000 - $80,000 a year
- Full-time
- Construction site
- Supervising experience
- Contracts
- Health savings account
- Health insurance
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4d
MEP QA/QC
W. G. Yates & Sons Construction Company —Canton, MS
- Full-time
- 5 years
- Senior level
- Communication skills
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Licensed Practical Nurse, Home Health
AccentCare, Inc. —Flowood, MS
- $21 - $25 an hour
- Full-time
- CPR Certification
- Nursing
- LVN
- Health savings account
- Paid holidays
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Commercial Lines Producer
Trucordia —Jackson, MS
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
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Warehouse Director
Sysco —Jackson, MS
- Weekends as needed
- 7 years
- Ability to walk for extended periods
- Word processing
Sales Consultant-Meridian/East MS
Sysco —Jackson, MS
- Weekends as needed
- Background check
- Clean driving record
- Marketing
- Mileage reimbursement
- Employee stock purchase plan
Project Manager - Water
Garver —Ridgeland, MS
- Call employer
- Microsoft Outlook
- CAD
- Mid-level
- Wellness program
Quick Apply
MEP Project Manager - Data Center
W. G. Yates & Sons Construction Company —Canton, MS
- Full-time
- 5 years
- Senior level
- Ability to lift 25 pounds
Quick Apply
Senior Construction Inspector
Garver —Ridgeland, MS
- Call employer
- Background check
- Microsoft Outlook
- Construction site
- Wellness program
Quick Apply
Personal Lines Producer - Greater Madison
Trucordia —Madison, MS
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Reconstruction Project Manager
Bosun —Jackson, MS
- $70,000 - $80,000 a year
- Weekends as needed
- Construction site
- Mid-level
- Residential
Quick Apply
10d
Commercial Insurance Account Manager
First Team Professional Resources —Brandon, MS
- $65,000 - $75,000 a year
- Mid-level
- Office
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
9d
Senior Commercial Lines Account Manager
Higginbotham —Ridgeland, MS
- Hybrid work
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays

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client services manager jobs near ridgeland, ms

Contact Center Manager - Onsite - Ridgeland, MS

ModivCare Solutions, LLC -
Ridgeland, MS

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Job Details

Full-time
$60,800 - $75,000 a year

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
Performance Reporting
Call center management

Full Job Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.

This role...

Monitors contact center performance, operating efficiencies, and staff development.
Implements call center process and policy improvements.
Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
Administers call center policies governing scheduling, call handling, and customer service.
Delivers daily, weekly, and monthly reports to be used by management and clients.
Ensures training needs and proper contact center education occurs.
Provides escalated support and guidance on the Medicaid policy manual and relevant transportation needs.
Maintains working knowledge of proprietary software.
May lead projects and perform other duties as assigned.
Occasional business travel may be required.
Determines appropriate resourcing of staff in order to achieve goals and objectives.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
Recognizes others’ contributions and share credit for success.
Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking to people with the following...

Bachelor's Degree required.
Six (6) plus years experience in a heavy phone volume contact center.
Two (2) plus years leadership responsibility.
Or equivalent combination of education and/or experience.
Strong ability to use thinking and reasoning to solve a problem.
Excellent verbal and written communication skills; ability to communicate effectively, clearly, and concisely.
Excellent ability to take care of the customers’ needs while following company procedures.
Ability to make critical decisions while following company procedures.
Ability to get along well with a variety of personalities and individuals.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Intermediate proficiency in the use of Word, Excel, Outlook, and PowerPoint.
Ability to organize and direct oneself and effectively supervise others.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to effectively build relationships with customers and co-workers.
Driven ability to complete assigned tasks under stressful situations.
Knowledge and proficiency of call/contact center management tools and principles.
Knowledge and proficiency in quality improvement tools and processes.
Must be able to work independently and as a member of a team.
Must possess ability to analyze data and report on center performance.

Salary Range: $ 60,800.00 - $75,000.00 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Quick Apply

Refine Your Search

client services manager jobs in ridgeland, ms

Contact Center Manager - Onsite - Ridgeland, MS

Commercial Lines Insurance Client Manager II

Sales Manager

Inside Sales & Client Support Coordinator

Commercial Lines Account Manager

Commercial Lines Client Manager

Licensed Mental Health Counselor (Mississippi)

Steel Erection Site Manager - (Various Locations)

MEP QA/QC

Licensed Practical Nurse, Home Health

Commercial Lines Producer

Warehouse Director

Sales Consultant-Meridian/East MS

Project Manager - Water

MEP Project Manager - Data Center

Senior Construction Inspector

Personal Lines Producer - Greater Madison

Reconstruction Project Manager

Commercial Insurance Account Manager

Senior Commercial Lines Account Manager

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