Top 12 Service desk analyst Jobs in Ridgeland Ms

Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
Quick Apply
3d
Business Analyst Initial one week Onsite then Remote
S R INTERNATIONAL INC —Jackson, MS
- Full-time
- Hybrid work
- 5 years
- Windows
- Linux
- Work from home
Quick Apply
4d
IT Support Analyst
Cosmich Simmons & Brown PLLC —Jackson, MS
- Full-time
- Computer Science
- Heavy lifting
- Ability to walk for extended periods

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Senior Help Desk Analyst
Hermez-IT —Jackson, MS
Serve as the primary point of contact for users experiencing help desk issues. Strong troubleshooting and root cause analysis. Data Quality and QA testing.
$48 - $58 an hour
Quick Apply
3d

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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service desk analyst jobs near ridgeland ms

Help Desk Analyst

Sprint Mart -
Ridgeland, MS

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Job Description

Help Desk Analyst

Job Type: Full-Time

Locations: Ridgeland, MS

Tupelo, MS

Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.

Key Responsibilities

Maintain Customer Focus

Provide prompt and courteous technical support to end-users via phone, email, and in-person.

Maintain a positive and professional attitude at all times.

Troubleshoot and Resolve Common Computer Issues Involving

E-mail

Printing

M365 Applications

Point of Sale

PDI Enterprise Applications

Android Tablets

Network Connectivity

Workstation Software Installation/Updates

Documentation

Document all support incidents and resolutions in the company's ticketing system.

Collaboration

Work closely with management and IT teams to understand corporate objectives and provide solutions.

Participate in planning and implementation of new technologies and upgrades

Other Duties as Assigned

Qualifications

High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.

1-2 years of experience in a helpdesk or technical support role.

Strong knowledge of Windows operating systems.

Experience with M365 Applications

Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong customer service and problem-solving skills.

Ability to learn new technologies quickly.

Physical Requirements

Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

Quick Apply

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service desk analyst jobs in ridgeland ms

Help Desk Analyst

Senior Help Desk Analyst

Business Analyst Initial one week Onsite then Remote

IT Support Analyst

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