Top 553 It support specialist Jobs in Ridgewood, Nj

Customer Support Specialist
Mortgage Automation Technologies, Inc —Fairfield, NJ
- $50,000 - $70,000 a year
- Monday to Friday
- Office
- Databases
- AWS
- Health insurance
- Dental insurance
1d
IT Systems Specialist
Quickbox Fulfillment —Mahwah, NJ
- $70,000 a year
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
IT TECHNICIAN
ATG Entertainment USA —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Technician
Visentry LLC —Englewood, NJ
- Full-time
- Mid-level
- Communication skills
Quick Apply
Desktop Support Technician
L3Harris Technologies —Clifton, NJ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
IT Field Technician - Temp
powersolution.com —Midland Park, NJ
- $27 an hour
- Temporary
- Clean driving record
- Office
- Windows
Quick Apply
iManage Help Desk Technician - Hackensack, New Jersey
GD Resources —Hackensack, NJ
- $75,000 - $95,000 a year
- Extended hours
- Microsoft Outlook
- Windows
- In-person
Quick Apply
Help Desk Analyst
ARTHUR SCHUMAN INC —Fairfield, NJ
- $70,000 - $77,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk Lead
Balchem Corporation —Montvale, NJ
- $90,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Ability to lift 50 pounds
Quick Apply
11d
IT Support Specialist II
DoorDash USA —New York, NY
- $40.80 - $60.00 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
4d
Level one Service Desk Analyst - Safari
Clair Global Corporation —Hanover, NJ
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
Quick Apply
IT Systems Specialist
QUICK HOLDINGS LLC —Wayne, NJ
- Overtime
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Help Desk Technician
Langan Engineering & Environmental Services —Parsippany-Troy Hills, NJ
- $26 - $35 an hour
- Weekends as needed
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Technical Support
Jimcor Agency Inc. —Montvale, NJ
- $65,000 - $80,000 a year
- Full-time
- Research
- Office
- Ability to lift 50 pounds
- Wellness program
- Paid holidays
2d
Help Desk Support Technician
Interstate Waste Services —Teaneck, NJ
- $26.92 - $33.00 an hour
- Residential
- Travel
- Communication skills
19h
Onsite IT Support Engineer
New Charter Technologies —Denville, NJ
- $62,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- Vision insurance
8d
Computer Support Technician II
New York University —New York, NY
- $38.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Application Support Analyst
Barclays —Whippany, NJ
- $80,000 - $120,000 a year
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Desktop Specialist II
Scarinci Hollenbeck,LLC —Little Falls, NJ
- $27 - $32 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Support Analyst
Handshake —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Quick Apply
9d

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it support specialist jobs near ridgewood, nj

Customer Support Specialist

Mortgage Automation Technologies, Inc
Fairfield, NJ

Apply Now

Job Details

$50,000 - $70,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Managing clients in a customer support role
Digital project management boards
Customer support
Defect tracking tools

Full Job Description

Who We Are:

Mortgage Automation Technologies (MAT) builds The Big POS, a point-of-sale platform purpose-built for independent mortgage bankers and loan originators. The Big POS integrates directly with Encompass LOS and other industry services to give borrowers, loan officers, and real estate partners a fast, configurable application and pipeline experience. As our customer base grows, we're looking for a Customer Support Specialist to be the front line for the clients who rely on our platform every day.

Who You Are:

This role owns incoming customer and client support requests for The Big POS. You'll be the first point of contact when something isn't working, digging into bug reports, troubleshooting client issues in real time, and making sure nothing falls through the cracks between our clients and our development team. It's a great fit for someone who enjoys solving problems, talking to people, and wants a clear path to grow into a more technical or senior support role.

What You'll Do:

Serve as the first point of contact for incoming customer/client support requests for The Big POS via phone, email, and chat.
Investigate and reproduce bug reports submitted by clients before routing them onward.
Log, track, and prioritize issues using Monday.com, ensuring clear, actionable tickets reach the development team.
Troubleshoot client-reported issues directly, aiming for first-contact resolution wherever possible.
Manage escalations professionally, keeping clients informed with timely, clear updates.
Join occasional video and phone meetings with clients to walk through issues or demonstrate fixes.
Document resolutions and recurring issues to build out an internal knowledge base over time.
Collaborate cross-functionally with development, implementation, and account management teams.

What You Bring:

Required / Strongly Preferred Experience:

At least 1 year of previous helpdesk or customer-facing support experience.
Understanding of the mortgage industry - strongly recommended.
Strong people skills and clear written and verbal communication.
Experience with a ticketing system (Monday.com or an equivalent platform).
An eager-to-learn mindset, with real interest in growing into a more senior support or technical role.

Nice to Have:

Hands-on knowledge of Encompass LOS is a major plus.
Basic understanding of web fundamentals (HTML, databases).
Familiarity with AWS.

What We Offer:

Location:

On-site Monday-Friday in Fairfield, NJ.

Compensation:

This role pays $50,000–$70,000 annually, depending on experience and location.

Benefits:

Medical, Dental, Vision.
Competitive PTO.
Complimentary snacks.
Positive, fun work environment.

#INDAN

Apply Now

Refine Your Search

it support specialist jobs in ridgewood, nj

Customer Support Specialist

IT Systems Specialist

IT TECHNICIAN

IT Technician

Desktop Support Technician

IT Field Technician - Temp

iManage Help Desk Technician - Hackensack, New Jersey

Help Desk Analyst

IT Service Desk Lead

IT Support Specialist II

Level one Service Desk Analyst - Safari

IT Systems Specialist

Help Desk Technician

Technical Support

Help Desk Support Technician

Onsite IT Support Engineer

Computer Support Technician II

Application Support Analyst

Desktop Specialist II

IT Support Analyst

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