Manager of Customer Service
Seneca Gaming Corporation —Niagara Falls, NY
- $89,960.59 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
Field Service Specialist-Southeast
Armstrong Fluid Technology —North Tonawanda, NY
- $90,000 - $98,000 a year
- Full-time
- Mid-level
- Analysis skills
- Computer networking
Quick Apply
Service Center Manager
Valvoline Instant Oil Change —Buffalo, NY
- From $50,000 a year
- Full-time
- Inventory management
- Mid-level
- Ability to lift 50 pounds
Quick Apply
2d
Service Technician - Commercial HVAC
DWC Mechanical —Buffalo, NY
- $25 - $40 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Manager, Clinical Services - Home Care
Visiting Nursing Association of WNY —Buffalo, NY
- $94,477 - $141,745 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Mileage reimbursement
- Health insurance
Quick Apply
Lead Patient services representative
Confidential —Williamsville, NY
- $21 - $22 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Free parking
- Wellness program
Quick Apply
3d
Part-Time Lead Customer Service Agent
Envoy Air Inc. —Buffalo, NY
- $18.08 an hour
- Part-time
- Microsoft Word
- 18 years or older
- Computer literacy
- Health insurance
- Life insurance
3d
Experience Manager
Ulta Beauty, Inc. —Niagara Falls, NY
- $28.50 - $35.00 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Manager, Parts Department
Maguire Automotive Group —Grand Island, NY
- $80,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Dealership
Quick Apply
8d
Banking Services Department Manager (Director, Enterprise Payment Operations)
M&T Bank —Amherst, NY
- $154,700 - $257,900 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
Senior Business Development Manager Ericsson Mobile Financial Services
Ericsson —Cheektowaga, NY
- $149,600 - $202,650 a year
- 8 hour shift
- Hybrid work
- Up to 50% travel
- Office
- 8 years
- Paid parental leave
- AD&D insurance
National Service Manager, USA
Armstrong Fluid Technology —North Tonawanda, NY
- $95,000 - $106,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
Quick Apply
Contracts Manager, Sponsored Projects Services
University at Buffalo —Buffalo, NY
- $80,000 - $87,500 a year
- Microsoft Excel
- Microsoft Outlook
- No background check
Field Service Specialist-Midwest
Armstrong Fluid Technology —North Tonawanda, NY
- $90,000 - $98,000 a year
- Full-time
- Mid-level
- Analysis skills
- Computer networking
Quick Apply
Supervisor Nursing Patient Care Services KMH N
Catholic Health System —Kenmore, NY
- $49 - $73 an hour
- Weekends as needed
- Nursing
- RN License
- Hospital
Quick Apply
Front Desk Supervisor
Hampton by Hilton —Lockport, NY
- $17 - $19 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- 401(k)
- Employee discount
Quick Apply
2d
Store Manager - Tonawanda, NY
GOODYEAR —Tonawanda, NY
- $70,000 - $90,000 a year
- Weekends as needed
- 18 years or older
- Heavy lifting
- Military
- Health insurance
- Dental insurance
Environmental Services / Custodial Manager 1
Sodexo —Buffalo, NY
- $48,875 - $63,250 a year
- Full-time
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Full-Time Customer Service Supervisor
KOHLS —Amherst, NY
- $22.25 - $34.50 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance

I want to receive the latest job alert for service manager in ridgewood, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near ridgewood, ny

Customer Service Representative jobs in Buffalo, NY

Field Service Technician jobs in North Tonawanda, NY

Home Care Nurse jobs in Buffalo, NY

Customer Service Representative jobs in Niagara Falls, NY

Contract Manager jobs in Buffalo, NY

Patient Services Representative jobs in Williamsville, NY

Guest Service Agent jobs in Amherst, NY

Environmental Services Manager jobs in Buffalo, NY

Customer Service Representative jobs in Rancho Cucamonga, CA

Customer Service jobs in Baton Rouge, LA

Customer Service Representative jobs in Tucson, AZ

Remote Work From Home Customer Service jobs in Leander, TX

Customer Service Representative jobs in Marietta, GA

Customer Service Representative jobs in Oklahoma City, OK

Entry Level Customer Service Representative jobs in Atlanta, GA

Field Service Technician jobs in Wichita, KS

Child Protective Service jobs in Seattle, WA

Field Inspector jobs in Montgomery, AL

Dialysis Technician jobs in Maryland

Field Service Technician jobs in Waukesha, WI

Manager of Customer Service

Seneca Gaming Corporation -
Niagara Falls, NY

Apply Now

Job Details

Full-time
$89,960.59 a year

Qualifications

Training program design for professional development
Customer communication
Managing teams in a customer support role
Team leadership
Spreadsheets
Coaching
Data analysis skills
Metrics Reporting
Frontline customer support management
Trend analysis
Casino staff supervision
Key Performance Indicators
Driver's License
Corporate training program coordination
Conflict management
Training outcomes evaluation for professional development
Productivity software
Financial acumen
Negotiation

Full Job Description

The Manager of Customer Service is responsible for supporting the execution of enterprise-wide customer service initiatives and ensuring established service standards are consistently implemented across assigned SGC properties and departments. This position focuses on operational execution, team member coaching, service monitoring, and guest experience support to help reinforce the company’s brand promise and customer service culture. The Manager of Customer Service works closely with operational leaders and frontline teams to ensure customer service programs, training initiatives, service recovery expectations, and guest engagement standards are effectively carried out on a daily basis. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives and in compliance with the SGC’s Gaming Compact and all other applicable laws and regulations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Support the implementation and execution of enterprise-wide customer service initiatives, standards, and programs established by the Executive Director of Customer Service.
2. Reinforce the company’s brand promise and customer service expectations through daily interaction, coaching, and operational support.
3. Conduct routine observations of guest and team member interactions to ensure compliance with established service standards and identify opportunities for improvement.
4. Provide coaching and immediate feedback to team members and supervisors regarding guest service delivery and service recovery techniques.
5. Assist with the coordination and facilitation of customer service training programs and ongoing service reinforcement initiatives.
6. Partner with department leaders to support the implementation of department-specific service standards, service recovery tools, and guest experience initiatives.
7. Monitor guest feedback channels, survey results, and service-related trends; communicate findings and operational concerns to leadership.
8. Assist in resolving guest concerns and service recovery situations in a timely and professional manner.
9. Support customer service recognition and engagement programs by identifying team members who demonstrate exceptional service behaviors.
10. Maintain accurate records of service observations, coaching conversations, guest concerns, and follow-up actions.
11. Assist with compiling and preparing operational customer service reports, KPI tracking, and trend summaries.
12. Participate in meetings with operational leaders to review service performance, discuss opportunities for improvement, and reinforce accountability to customer service standards.
13. Support implementation and utilization of customer feedback programs, service tools, and related applications.
14. Ensure customer service practices are consistent with company policies, regulatory requirements, and information security standards.
15. Develop and conduct train-the-trainer sessions for Departments and Managers as needed.
16. Collect and analyze training related trends and metrics; and make data driven decisions to enhance. performance and culture.
17. Evaluate training program results and objectives to ensure alignment with corporate goals and strategies.
18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
19. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
21. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
22. Attend all necessary meetings.
23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Bachelor’s Degree preferred (or equivalent work experience).
3. Three (3) to five (5) years of department manager experience required.
4. Must have five (5) years of experience providing customer service in a gaming and/or hospitality environment.
5. Experience in a gaming customer service environment preferred.
6. Experience reviewing service performance metrics and supporting improvement initiatives.
7. Proficiency in Microsoft Excel, Word, and PowerPoint.
8. Must have excellent customer service skills.
9. Strong interpersonal, coaching, and communication skills.
10. Familiar with a wide variety of the training concepts, practices and procedures within the training field.
11. Experience conducting training needs analysis and evaluating training programs.
12. Proven training experience that demonstrates a wide degree of creativity and latitude.
13. Ability to interpret operational reports and identify performance gaps.
14. Must work well in a team environment.
15. Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
16. Must work well in a team environment.

Language Skills and Reasoning Ability:
1. Must demonstrate excellent verbal and written communication skills.
2. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
3. Must possess interpersonal and negotiating skills necessary to manage others and communicate with all levels of management and clientele.
4. Ability to use discretion and maintain confidentiality when handling sensitive material.
5. Ability to plan long-term goals and the financial knowledge necessary to develop and maintain detailed financial records.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations.
3. Must have adequate manual dexterity to operate office equipment.
4. Occasional light lifting required.
5. Occasional travel necessary.

Salary Starting Rate:

$89,960.59

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Apply Now

Refine Your Search

service manager jobs in ridgewood, ny

Manager of Customer Service

Field Service Specialist-Southeast

Service Center Manager

Service Technician - Commercial HVAC

Manager, Clinical Services - Home Care

Lead Patient services representative

Part-Time Lead Customer Service Agent

Experience Manager

Assistant Guest Service Manager

Manager, Parts Department

Banking Services Department Manager (Director, Enterprise Payment Operations)

Senior Business Development Manager Ericsson Mobile Financial Services

National Service Manager, USA

Contracts Manager, Sponsored Projects Services

Field Service Specialist-Midwest

Supervisor Nursing Patient Care Services KMH N

Front Desk Supervisor

Store Manager - Tonawanda, NY

Environmental Services / Custodial Manager 1

Full-Time Customer Service Supervisor

I want to receive the latest job alert for service manager in ridgewood, ny

Explore jobs in more locations

Salary Starting Rate:

Job Seeker Tools

Employer Tools

Browse

Stay Connected