Top 21 Sr. service desk shift lead Jobs in Riverdale, Ga

Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Industrial Maintenance Tech - Plastics
Randstad —Atlanta, GA
- $83,200 - $93,600 a year
- Overtime
- 7 years
- Mechanic experience
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
11d
Guest Experience Supervisor
Four Seasons —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Travel
- Employee discount
Sr Talent Acquisition Partner
Emory Healthcare —Atlanta, GA
- $39.31 - $47.90 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Health insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Atlanta, GA
- On call
- System design
- Mid-level
- SQL
Quick Apply
Front Office Supervisor
Atlanta Marriott Northeast/Emory Area —Atlanta, GA
- $16 - $20 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
7d
Concierge
Sunrise Senior Living —Sandy Springs, GA
- $13.50 - $16.88 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
General Manager - Restaurant
Paper Plane —Atlanta, GA
- $65,000 - $75,000 a year
- Weekends as needed
- 11+ years
- Mid-level
- Restaurant
- Paid training
- Paid time off
Quick Apply
5d
Senior Financial Government Reimbursement Analyst
Emory Healthcare —Atlanta, GA
- $41.28 - $50.30 an hour
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Wellness program
- Health insurance
SAP Program Manager (Remote - USA)
MHP USA —Atlanta, GA
- $125,000 - $165,000 a year
- Online Application
- Computer Science
- Ability to climb stairs
- Travel
- Paid holidays
- Disability insurance
SAP EWM Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Ability to climb stairs
- Team management
- Travel
- Paid holidays
- Disability insurance
Sr. Manager, Customer Value
Owens & Minor Distribution Inc. —Atlanta, GA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Sales
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Senior Director, Marketing Services, Strategy
Visa U.S.A. Inc. —Atlanta, GA
- $176,500 - $332,300 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Presentation skills
- Wellness program
- Health savings account
Quick Apply
SAP Service to Cash Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Ability to climb stairs
- Travel
- US work authorization
- Paid holidays
- Disability insurance
SAP Data Migration Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Project Manager 3
4P Consulting Inc. —Atlanta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Director, Software Engineering
Coca-Cola —Atlanta, GA
- $171,000 - $198,000 a year
- Full-time
- Computer Science
- Engineering
- 11+ years
11d
Carpenter, Senior
Georgia State University —Atlanta, GA
- $43,100 - $51,800 a year
- Full-time
- Background check
- High school diploma or GED
- University
- Dental insurance
- Tuition reimbursement
NEXTHINK Platform Engineering Manager
Truist Bank —Atlanta, GA
- Full-time
- Computer Science
- English
- Continuous improvement
- AD&D insurance
- Paid holidays

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Lead Reimbursement Analyst
Gifthealth Inc —Columbus, OH
Operational Support Monitor and communicate updates related to payer policies, coverage changes, and prior authorization requirements; assist in testing and…
$31.47 - $39.34 an hour
Quick Apply
7d
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply

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sr. service desk shift lead jobs near riverdale, ga

Sr. Service Desk Shift Lead

DMI -
Atlanta, GA

Apply Now

Job Details

Full-time
$141,614 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Bachelor's degree

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us.

Duties and Responsibilities:

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
Monitor service levels and ensure adherence to established SLAs and KPIs.
Act as the primary escalation point for complex technical issues and critical incidents.
Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
Implement and enforce service desk policies, procedures, and best practices.
Collaborate with IT leadership to identify process improvements and enhance service efficiency.
Conduct training sessions to develop team members’ technical skills and customer service capabilities.
Generate reports and analyze service desk performance metrics to drive continuous improvement.
Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
Facilitate effective communication between the service desk, end users, and other IT teams.
Support onboarding of new employees by providing training on IT systems and support processes.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate: $141,614.00 Median Salary Rate: $141,614.00 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

sr. service desk shift lead jobs in riverdale, ga

Sr. Service Desk Shift Lead

Senior Industrial Maintenance Tech - Plastics

Guest Experience Supervisor

Sr Talent Acquisition Partner

Sr. Analyst, Enterprise Service Desk

Front Office Supervisor

Concierge

General Manager - Restaurant

Senior Financial Government Reimbursement Analyst

SAP Program Manager (Remote - USA)

SAP EWM Senior Consultant (Remote - USA)

Sr. Manager, Customer Value

Senior Director, Marketing Services, Strategy

SAP Service to Cash Senior Consultant (Remote - USA)

SAP Data Migration Senior Consultant (Remote - USA)

Project Manager 3

Director, Software Engineering

Carpenter, Senior

NEXTHINK Platform Engineering Manager

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