Top 86 Call center representative Jobs in Riverdale, Md

Call Center Sales Representative
Mariner Finance —Nottingham, MD
- $18 - $23 an hour
- Full-time
- Writing skills
- Mid-level
- Finance
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5d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
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11d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
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11d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
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Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
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Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
6d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Baltimore, MD
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Medical Transportation Management (MTM, Inc.) —Baltimore, MD
- $21 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
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Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Call Center Rep
RGW Parent Inc —Greenbelt, MD
- $20.00 - $29.40 an hour
- Entry level
- Wellness program
- Commuter assistance
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Customer Service Associate
Luvyxrx —Towson, MD
- $22.55 - $27.16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
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Call Center Representative
MARYLAND PRIMARY CARE PHYSICIANS LLC —Annapolis, MD
- $17 - $22 an hour
- Computer literacy
- Pass drug screening
- Mid-level
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Sr. Outbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Baltimore, MD
- $24.76 an hour
- Weekends as needed
- Remote
- Bachelor's degree
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative (REVENUE EXAMINER I) (Taxpayer Services Division)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $49,214 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Mid-level
- Opportunities for advancement
13d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Call Center Agent I -Baltimore Police Department
City of Baltimore, MD —Baltimore, MD
- $48,653 - $79,299 a year
- Weekends as needed
- Background check
- High school
- Computer literacy
- AD&D insurance
- Health insurance
4d

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Call Center Sales Representative

Mariner Finance -
Nottingham, MD

Quick Apply

Job Details

Full-time
$18 - $23 an hour
5 days ago

Qualifications

Phone communication
Writing skills
High school diploma or GED
Telephone systems
Productivity software

Full Job Description

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance.

The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

In this role, you will...

Support branch operations by learning critical functions of consumer finance and demonstrating proficiency by meeting established KPI targets and goals. Answer inquiries from and provide solutions to potential and current customers, such as taking a payment, re-directing a call to the closest branch, or taking a loan application. Communicate with customers mainly by phone, but may also communicate via e-mail, web chat, or social media. Be the ultimate customer satisfaction champion who is empowered to maintain Mariner’s exceptional customer satisfaction levels.

Responsibilities and Duties:

Handle inbound customer calls; quickly analyze customer situations and provide the most appropriate solutions, ensuring customer satisfaction and respect for customers’ time.
When applicable, triage customers to appropriate branches. Convey the customer’s situation and, if needed, provide solutions for how to resolve.
Provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results.
Analyze and identify customers’ questions, needs, or desires in order to recommend the appropriate product or service.
Utilize company software systems to perform various transactions on accounts such as payment processing and loan application intakes and research customer inquiries to loan and application status.
Develop thorough understanding of available products to be able to present loan solutions and all available sales products based on the customer’s needs.
Analyze credit & financial information for current and potential customers. Process credit loan applications, including closing and funding loans in applicably licensed states.
Achieve consistent results by meeting or exceeding expected individual and team KPIs related to customer service goals and the sale of company products and services.
Effectively manage simultaneous interactions with customers. Communicate effectively and accurately, and conduct follow-ups in a timely manner.
Document incoming inquires as a resource for future reference.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Collaborate with senior team members when necessary to address and resolve complex issues or customer complaints.
Collect and provide feedback to internal departments to help improve sales, marketing, and business processes as requested.
May perform additional functions depending on market demand and department staffing in order to provide consistent quality customer service.

Required Qualifications:

High school diploma or equivalent.
Minimum of one (1) year of experience in a customer service or sales position.
Capable of utilizing and comprehending a call center telephone system, ensuring adherence to appropriate protocols.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers and all levels of company staff.
Proficiency in Microsoft Office Suite with the ability to learn financial services programs.
Passion for providing excellent customer service with a pleasant, professional, customer-focused attitude.
Ability to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities.
Strong problem-solving and skills and the ability to think quickly and react calmly under pressure or demanding circumstances.
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.

Preferred Qualifications:

Bachelor’s degree in Business Administration, Management, Finance, or related field.

Hours of Work:

Full-time, 40 hours a week during Monday – Friday 8:00 AM – 8:00 PM.
Work hours will depend on the business hours of the time zone serviced.
Saturday hours required seasonally and as business needs require
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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Refine Your Search

call center representative jobs in riverdale, md

Call Center Sales Representative

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

Customer Service Advocate II (In-Office)

Customer Service Call Center Agent

Customer Service Advocate II (West Baltimore In-Office)

Call Center Service Representative 3 (SCA)

Inbound Sales Representative (Remote/Eastern Time)

Customer Service Representative

Virtual Service Representative (Call Center, on site) - Part Time

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Call Center Representative

Customer Service Representative

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Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Call Center Agent I -Baltimore Police Department

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