Dental Billing Coordinator
Every Role Matters. Every Interaction Builds Patient Trust & Loyalty.
Our practice’s Category of One philosophy guides everything we do. It's our commitment to creating an elevated patient experience that's unmatched in dentistry—where every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care.
For more than 43 years, we've treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team member—regardless of role—in creating the exceptional experience our patients know and trust.
Pillar #1 - Relational Dentistry - The heart of what makes Babylon Dental Care a Category of One practice.
- We treat every patient like family with empathy, kindness, and respect
- We listen first, build trust, and create meaningful relationships with our patients and each other
- We care for the whole person—not just their teeth
Pillar #2 - Clinical Excellence - How we deliver exceptional care.
- We combine clinical expertise with thoughtful treatment planning.
- We help patients achieve healthier smiles and better overall health.
- We believe exceptional outcomes begin with exceptional care.
Pillar #3 - Transactional Care - Where trust and clarity come together.
- We communicate insurance benefits, fees, and payment options with honesty and transparency.
- We help patients understand their financial responsibilities with confidence and compassion.
- We believe financial conversations should feel supportive—not stressful.
As a Dental Billing Coordinator, you'll play an important role in that experience. You'll help patients navigate the financial side of their care with compassion, professionalism, and clarity—ensuring they feel informed, supported, and confident every step of the way.
To hear about our approach directly from our COO, visit https://www.babylondentalcare.com/careers/
Why Babylon Dental Care?
Creating a Category of One patient experience starts with creating a Category of One team experience. We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth.
We Invest in Your Success
From day one, you'll have the training, support, and resources you need to build confidence in your role.
- 15-Day Global Training Program – a cross-department training program
- A dedicated Ambassador to guide your onboarding
- Ongoing coaching and professional development
- All Staff Employee off-site training days
- Self-paced training programs to help all staff members be up to date on our offerings
Opportunities to Grow
We believe in promoting from within whenever possible. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program. Senior leaders provide mentorship, coaching, and real-world guidance to help future leaders build the skills and confidence needed to lead successfully.
A Team That Supports One Another
Our culture is built on collaboration, encouragement, and celebrating each other's success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates.
What to Expect
Just as we're intentional about creating an exceptional patient experience, we're equally committed to creating an exceptional team member experience. Here's what you can expect from us:
- A collaborative, supportive team that wants you to succeed
- Leaders who are invested in your growth through coaching, ongoing feedback, and teachable moments
- Comprehensive training and the tools you need to build confidence in your role
- A fast-paced environment where your work makes a meaningful difference in patients' lives every day
- A workplace built on accountability, continuous learning, and celebrating each other's successes.
What Success Looks Like
We're looking for someone who:
- Is dependable, punctual, and prepared—our patients and teammates count on one another every day
- Demonstrates compassion, professionalism, and a patient-first mindset in every interaction
- Communicates clearly and confidently with patients and teammates
- Thinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practice
- Stays organized, manages priorities effectively, and follows through on commitments
- Remains calm under pressure and thrives in a fast-paced environment
- Takes initiative, embraces feedback, and is committed to continuous learning
- Brings a positive and collaborative attitude to the team every day
- Embraces new technology, systems, and processes to continually improve the patient experience
One Final Thought
If you've made it this far, we hope something about Babylon Dental Care has sparked your interest.
Before you apply, we want to be transparent about one thing: reliability and punctuality are part of our culture. Every role contributes to the patient experience, and our patients and teammates depend on one another every day.
If you're someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you'll thrive at Babylon Dental Care.
Experience Required
- Experience with Dentrix Ascend or other dental practice management software is helpful, but we'll provide training on our systems
- Three or more years of dental insurance billing experience in a general dental practice (3–5 years preferred).
- Strong understanding of dental insurance, claim submission, pre-authorizations, EOBs, and insurance reimbursement.
- Experience providing exceptional hospitality-inspired service in a fast-paced dental or healthcare environment.
- Excellent attention to detail, organization, and follow-through.
- Strong math skills and the ability to confidently explain insurance benefits and EOBs.
- Positive, collaborative communication skills with patients and teammates.
- Strong problem-solving and critical thinking skills.
- Bilingual (English/Spanish) is a plus.
What You’ll Do as a Dental Billing Coordinator
Insurance Claims & Reimbursement
- Prepare and submit insurance claims and pre-authorizations electronically and manually with all required documentation and attachments.
- Review claims before submission to ensure complete clinical documentation is included, reducing delays and denials.
- Monitor submitted claims and proactively resolve denied, rejected, or pending claims to support timely reimbursement.
- Identify insurance trends or recurring reimbursement challenges and collaborate with the clinical team to strengthen documentation standards and improve claim approval rates.
- Assist providers in obtaining any additional clinical documentation needed to support insurance payment.
- Monitor pre-determinations and pre-authorizations to help patients move forward with treatment in a timely manner.
- Enter insurance payments accurately and maintain complete, up-to-date insurance plan notes and patient ledger documentation.
- Add new insurance plans and maintain accurate plan information within the practice management system.
- Follow secondary insurance policies to ensure claims are submitted accurately and within required timeframes.
- Help support departmental efforts to reduce insurance accounts receivable.
Patient & Team Support
- Collaborate with Patient Coordinators and the Billing Team to address outstanding patient balances before scheduled appointments.
- Communicate proactively with Patient Coordinators regarding insurance updates that may impact treatment or patient financial responsibilities.
- Mentor Front Desk team members on dental insurance concepts and best practices for patient communication.
- Support the onboarding and training of new Billing team members during Global Training.
- Monitor email and internal communications throughout the day and respond in a timely manner to support efficient practice operations.
Team Collaboration & Practice Support
- Work collaboratively with the entire practice to meet or exceed monthly goals and support the overall success of the organization.
- Generate reports, review billing metrics, and assist with department reporting as directed.
- Participate in bi-weekly Administrative Huddles and contribute ideas for improving processes and patient service.
- Complete assigned close-out responsibilities accurately and on schedule.
- Perform other duties as assigned to support the success of the Billing Department and the Practice.
Minimal Qualifications:
Education:
- High school or equivalent (Required).
- College degree preferred.
Babylon Dental Care Perks:
- Competitive Compensation: Earn $27 to $30 per hour, reflective of your skills and dedication.
- Comprehensive Benefits:
- Enjoy paid holidays, personal time off, sick time (as per NYS law)
-
You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
- Health insurance options available
- A $2500 dental credit for your own dental needs if services provided within the Practices
- A 401K with employer match
- Most benefits start after your probationary period of 90 days
- Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work
If you've read this far, chances are you're looking for more than just a job—and we're looking for more than just someone to fill a position.
At Babylon Dental Care, you'll be part of something bigger than a job. You'll join a team that's committed to creating an exceptional patient experience, investing in one another's growth, and making every interaction matter.
If you're ready to grow, make a difference, and contribute to a Category of One patient experience, we encourage you to apply today.
We look forward to meeting you.
