Top 3 Computer hardware engineers Jobs in Riverside, Ca

Technical Support Engineer - Level 1
StrikeWorks Solutions —Irvine, CA
- $20 - $26 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health insurance
Quick Apply
1d
C/C++ Software Development Engineer II
Esri —Redlands, CA
- $101,192 - $167,336 a year
- Computer Science
- Mid-level
- Windows

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Technical Support Engineer - Level 1

StrikeWorks Solutions
Irvine, CA

Quick Apply

Job Details

Full-time
$20 - $26 an hour
1 day ago

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Vision insurance
Life insurance

Qualifications

ConnectWise
Phone communication
In-person customer service
Windows
Network infrastructure
Managing clients in a customer support role
Internal employee customer service
Computer hardware
Remote access software
Ticketing system technical support
Time management
Client interaction via phone calls

Full Job Description

StrikeWorks Solutions is an IT Provider in the Southern California Market. We are currently seeking hands-on Technical Support Engineers with strong customer service and time management skills. As a Support Engineer, you will be the first point of contact for our clients and will need to provide white glove treatment for all employees up to C-Level executives. Our engineers are self-starters, document issues and resolutions in a timely manner, can effectively communicate and display professionalism over the phone and in person.

Note: This is NOT a remote only position. You must currently reside locally and have a reliable transportation.

Key requirements:

Provide excellent Customer Service via onsite and phone-based end user support.
Manage / escalate clients’ tickets via online monitoring dashboard: ConnectWise
Update tickets in timely manner with detail throughout the day for each support case.
1-3 years experience
Ability to lift 50 pounds.

Job Functions:

Serve as the first point of contact for end-users seeking technical assistance over the phone or email and troubleshoot the following:
Computer Hardware
Computer Software
Networking equipment
VOIP Phones
Mobile Phones
Networked printers
Remote access issues
Demonstrates knowledge of and supports each client’s mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
Engineers will be supporting and troubleshooting Apple and Windows computer systems, mobile platforms like iOS and Android, and troubleshooting the current versions of Microsoft Office and Office365 applications. (Outlook, Word, Excel, and PowerPoint)
Educates and trains customers on applications and technology.
Critical thinking, problem solving, learning quickly, multi-tasking, self-improvement and communicating effectively with other people.
Keep tickets up to date and clearly documented in ticket management system
Advanced troubleshooting and analysis
Maintain hardware including servers, workstations and phones for all entities supported
Maintain line of business applications for all entities supported
Process employee change event requests including new hires, terminations, and transfers
Maintains IT asset and contract tracking system
Manage ISP, phone and TV contracts for small offices and programs
Oversees applications, workstations, and telecommunications equipment to ensure proper use
Coordinates and installs new software applications on user workstations
Basic network (wired and WIFI) maintenance including hardware
Performs other job-related duties as requested
Be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with current policies, procedures, standards, and guidelines.
Support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.

Certifications: Not Required

Microsoft (Microsoft Certified IT Professional, MCSA/MCSE, Microsoft Certified Technology Specialist, etc.)
CompTIA (CompTIA A+, CTP+, CDIA+, Network+, etc.)
Cisco (CCNA, CCDA, CCNA Security)

Protocols: not required

LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, SNMP, ICMP, FTP, SFTP, SSH TELNET, VPN, TFTP, NAT, RIP, EIGRP, OSPF, IPV4, IPV6, NTP, Windows Server Active Directory, and Ethernet.

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Cell phone reimbursement
Mileage reimbursement
Vision insurance
Company Training

Schedule:

8-hour shift, rotating on-call schedule
Regular travel to client sites

Experience:

Windows 10: 1-3 years (Preferred)
Microsoft 365: 1-3 years (Preferred)
Microsoft Windows Server: 1-3 year (Preferred)
Computer hardware: 1-3 years (Preferred)
Bilingual: English & Spanish (Preferred)

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

computer hardware engineers jobs in riverside, ca

Technical Support Engineer - Level 1

C/C++ Software Development Engineer II

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