SUMMARY
The position of Business Development Officer is responsible for developing new deposit, loan and merchant business for a specific target market of small to medium size businesses and business professionals and attain established individual, department and Bank goals through active participation in sales management and officer call programs. Duties include gathering and analyzing credit information on current and potential borrowers; writing credit memoranda, conducting periodic loan reviews of existing credit relationships and making site visits as needed. This position is responsible for promoting business for the Bank by providing and maintaining a superior level of customer relations and service and referring customers to appropriate staff for new services; ensuring compliance with Bank policies and procedures. This employee must maintain compliance within audit, internal controls, security, BSA, and CTR standards.
ESSENTIAL DUTIES
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Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with department officers and staff members.
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Engages in business development activities and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows-up on significant changes in status of existing customers; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary; assists in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Bank goals and recommending suitable marketing approaches.
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Gathers data from customers, internal and outside sources; prepares spreadsheets and analyzes financial information including financial statements and tax returns; contacts customers for additional information and clarification of data.
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Compiles data from credit bureaus, conducts industry peer comparisons, performs cash flow analyses and other such tasks and comparisons.
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Writes financial reviews and reports; makes recommendation on loan structures and terms to the Chief Credit Officers.
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Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans.
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Originates and manages loans in accordance to Bank policies, procedures and federal regulations.
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Responds to inquiries or refers inquiries to the appropriate department or person, and exhibiting the necessary follow through with customers and/or staff involved.
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Contributes to the overall profitability of the Bank; assists in the implementation of costs controls, income generation, and department marketing efforts.
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Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
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Participates in the day-to-day operations for the department as directed; reviews and acts on daily reports.
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Assists other officers in resolving inquiries and providing support; participates in various internal committees assigned by senior management.
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Plays a positive role in the development and growth of department staff through excellent communication skills, both verbal and written, along with effective delegation skills assuring a highly cross-trained staff.
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Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
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Processes, solves and answers complex customer transactions, problems or inquiries.
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Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
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Answers telephones and directs callers to proper Bank personnel.
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Prepares a variety of routine and special reports as required.
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Maintains an advanced knowledge of financial industry status and trends.
SECONDARY DUTIES
The position of Business Development Officer performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY
The position of Business Development Officer is not primarily responsible for the supervision of any employee(s); however the incumbent is required to provide branch supervision, training and support as needed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
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Bachelor’s degree from an accredited college or university; or five years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of business development or sales experience in the financial services industry with a supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
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Knowledge of various loan products.
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Experience, knowledge and training in all lending and operations activities and terminology.
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Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
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Proven skills to develop marketing and business development skills with customers
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Knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services.
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Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
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Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
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Basic skills in computer terminal and personal computer operation, including word processing and spreadsheet software programs (e.g., Microsoft Word and Excel etc.).
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Basic typing skills to meet production needs of the position.
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Intermediate math skills; calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
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Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
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Excellent organizational and time management skills.
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Ability to work with minimal or no supervision while performing duties.
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Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
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Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others.
