Top 24 Call center quality analyst Jobs in Riverside Ca

Analyst II - Test Governance & Coordination
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Research
- Disability insurance
- Health insurance
Applications Support Technician II
ElDorado National California Inc —Riverside, CA
- $33 - $43 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Supervisor, Regulatory Affairs
Inland Empire Health Plan —Rancho Cucamonga, CA
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
3d
Senior ServiceNow Administrator*
San Bernardino County —Colton, CA
- $96,324.80 - $135,948.80 a year
- Weekends as needed
- Background check
- Computer Science
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Credit Analyst II - CA
Kawasaki Motors Retail Finance, LLC —Foothill Ranch, CA
- $37 - $39 an hour
- Microsoft Excel
- 5 years
- Research
- Paid holidays
- Health insurance
Quick Apply
Security Operations Analyst
Esri —Redlands, CA
- $70,304 - $114,400 a year
- Monday to Friday
- Research
- Mid-level
- Analysis skills
4d
Financial Analyst or Senior Financial Analyst – West Michigan | Full Relocation Package Offered
Augmentis —Rancho Cucamonga, CA
- $90,000 - $135,000 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Relocation assistance
- Health insurance
Quick Apply
Credit Analyst - Powersports
Kawasaki Motors Retail Finance —Foothill Ranch, CA
- $30 - $36 an hour
- Hybrid work
- Microsoft Excel
- 5 years
- Research
- Paid holidays
- Health insurance
Quick Apply

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Analyst II - Test Governance & Coordination

Inland Empire Health Plan -
Rancho Cucamonga, CA

Apply Now

Job Details

Full-time
$80,059.20 - $106,059.20 a year

Benefits

457(b)
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Project team coordination
Test management tools
Visio
Bachelor's degree
User acceptance testing
Managing projects
Productivity software
Analysis (software development lifecycle)
Test Planning (Quality assurance practices)

Full Job Description

Overview:

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of Vice President of Business Relationship Management and BSA Department, this position aids in the development of the quality standards, audits, Test Intake/planning process, and User Acceptance Test coordination. This position will serve as a liaison between IT and several business units to ensure Testing progress is tracked, updated, and reported out as scheduled for projects. Duties also include continuously improving processes and a variety of complex assignments that are delegated by management in terms of objectives rather than specific instructions. Provide guidance to other Analysts.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits:

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary
Hybrid schedule
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Key Responsibilities:

Participate and lead the development of the quality standards, educating teams on the quality standards, and conducting governance checks.
Responsible for auditing the UAT activities and ensuring User Acceptance Test delivery
Plays senior role in UAT Test Coordination across several business teams on several new projects, Product upgrades, releases, and CR implementations
Collaborate with PMs/ BPEs/ QE Engineers/Vendors/Business teams and various other parties as part of Test Governance
Participate in Test Intake/planning and Test Estimations
Contribute to the UAT test strategy/test plan (task list & owner, testing scope, test data needs, test environments, configuration needs, locations/logistics, etc.)
Contribute to the UAT Kickoff (status, reporting, DevOps access/training, application training, etc.)
Contribute to the daily planning and execution of UAT test scripts
Perform Functional Testing activities on various applications as needed
Assist in the development and implementation of metrics and maintenance of Visual Management Tools
Participate in daily UAT standups and report status updates
Participate in scheduled calls with extended project team members
Build and manage UAT test scripts in DevOps (own structure, load test scripts, and manage test scripts)
Gather Test results from various Business teams as part of UAT testing and upload test results back to Test management tools (DevOps/WF)
Manage UAT defects - verify the execution of test plans, manage and report on defects
Contribute to data set for UAT test script execution (define Test datasets between the various business teams for End-to-End test coverages)
Assist in the development and maintenance of policies and procedures related to job functions, procedures, and technical guidelines
Coordinate and prepare documentation for internal/external audits
Train and provide guidance to other Analysts in the team as needed

Qualifications:

Education & Requirements

Three (3) years in IT Quality Assurance
Prior experience in utilizing Test Management Tools
Prior Experience in coordinating UAT testing with business teams
Experience successfully managing business relationships with stakeholders required
Experience Health Plan Operations and Government Programs preferred
Experience in healthcare is desirable
Bachelor’s degree in Public or Business Administration, Health Care, Computer Science, Mathematics, or Accounting or related field from an accredited institution required

Key Qualifications

Knowledge of Managed Care systems and client/server applications – Preferred
Understanding of SDLC life cycle and QA methodologies
Knowledge of health plan business operations – Preferred
Principles and methods of systems analysis for data processing – Required
Principles of sound testing methodologies – Required
Knowledge of Test Management and Reporting Tools- Required
Knowledge in Test Planning and Estimates- Required
Sound research techniques – Preferred
Proficient in Microsoft Office Suite programs including Visio - Required
Project management understanding and skills - Preferred
Excellent written, and oral communication skills - Required
Proven analytical and problem-solving capabilities – Required
Ability to work independently, under pressure, balances multiple projects and deadline driven - Required
Ability follow-through and track all outstanding tasks and coordinate with assigned owners to ensure tasks are completed timely - Required
Ability to grasp new ideas and concepts quickly - Required
Ability to successfully present ideas in an audience-oriented manner – Required.
Ability to manage multiple projects of varying complexity, priority levels and deadlines - Required
Strong work ethic and highly self-motivating and directing - Required
Successful working in a team-oriented, collaborative, and changing environment - Required
Willingness and ability to learn – Required
Must be detail-oriented with strong organizational skills - Required
Demonstrate a commitment to support IEHP’s strategic priorities to become a 5-Star Health Plan
Demonstrate commitment to Team Member Engagement by participating in projects/tasks/activities that promote Team Member excitement and enthusiasm for their role, increased work effort, and commitment to the organization
Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones

Start your journey towards a thriving future with IEHP and apply TODAY!

Work Model Location:

This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday - Thursday onsite in Rancho Cucamonga, CA)

Pay Range: USD $80,059.20 - USD $106,059.20 /Yr.

Apply Now

Refine Your Search

call center quality analyst jobs in riverside ca

Analyst II - Test Governance & Coordination

Applications Support Technician II

Supervisor, Regulatory Affairs

Senior ServiceNow Administrator*

Credit Analyst II - CA

Security Operations Analyst

Financial Analyst or Senior Financial Analyst – West Michigan | Full Relocation Package Offered

Credit Analyst - Powersports

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