Top 83 it support specialist Jobs in riverside ca

Call Center: Product Support Technician
Launch Tech USA —Ontario, CA
- From $18 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —Ontario, CA
- $20.90 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
1d
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Technical Customer Support: California
Signifi Solutions Inc. —California
- $20 - $25 an hour
- Full-time
- Software troubleshooting
- Customer service
- English
Quick Apply
Desktop Support Technician
University of California, Riverside —Riverside, CA
- $32.00 - $48.72 an hour
- Full-time
- Mid-level
- Analysis skills
- University
IT Technician
Community Health Systems, Inc. —Riverside, CA
- $26.53 - $34.49 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
IT Support Technician I
Altura Credit Union —Riverside, CA
- $24.35 an hour
- Computer science
- Clean driving record
- Computer Science
- Paid jury duty
- Health insurance
Quick Apply
12d
IT Support Engineer
ATHENA AG INC —Riverside, CA
- $30 - $36 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
NOC Technician
University of California, Riverside —Riverside, CA
- $39.89 - $60.35 an hour
- Full-time
- Background check
- Mid-level
- Windows
Information Technology (I.T.) Desktop Support
PAR Western Line Contractors, LLC —Fontana, CA
- $65,000 - $72,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Field IT Support Technician
Mclane Company, Inc. —Riverside, CA
- $29 - $31 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Profit sharing
- Health savings account
IT Help Desk Technician - $25-30/hour
Solar Atmospheres Of California, Inc. —Fontana, CA
- $25 - $30 an hour
- Office
- High school diploma or GED
- Driver's License
- AD&D insurance
- Disability insurance
Quick Apply
5d
Information Technology Technician (Part-Time)
City of Ontario, CA —Ontario, CA
- $36.18 - $43.96 an hour
- Part-time
- Clean driving record
- Computer Science
- Pass drug screening
- Retirement plan
11d
I.T. Service Desk Specialist
San Antonio Regional Hospital —Upland, CA
- $22.83 - $34.25 an hour
- Per diem
- Microsoft Outlook
- Computer Science
- Writing skills
IT Generalist
International Line Builders, Inc —Riverside, CA
- $76,000 - $85,000 a year
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Information Technology (I.T.) Desktop Support
Quanta Services —Fontana, CA
- $65,000 - $72,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Dental insurance
- 401(k)
2d
IT Support Technician
MarSell Wellness Center —Ontario, CA
- $24.04 - $28.85 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Information Technology Support Specialist II
Burrtec —Fontana, CA
- $34 - $40 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- Computer Science
Quick Apply
11d
IT Support Technician
Citizens Business Bank —Rancho Cucamonga, CA
- $21.56 - $29.11 an hour
- Full-time
- Research
- Office
- High school diploma or GED
Desktop Support Technician
Ovation Workplace Services Inc —Fontana, CA
- $45,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply

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Call Center: Product Support Technician

Launch Tech USA
Ontario, CA

Quick Apply

Job Details

Full-time
From $18 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Bilingual
Spanish
Smartphone (troubleshooting support)
Phone communication
Customer service
Call center experience
iOS
Windows
Android
High school diploma or GED
Phone etiquette
Automotive diagnostics
Mobile devices

Full Job Description

Job Description

Launch Tech USA is looking for team members to work in our Product Support Call Center. Representatives in our call center serve as liaisons between our company and its current and potential customers. The successful candidate will display outstanding customer service skills, specifically in an inbound call center environment. Other required attributes include the ability to learn about our products, diagnose user inquiries and troubleshoot technical issues.

Please read our history and the job requirements and submit your resume to join our growing company.

Who we are and what we do:

Founded in 2003, Launch Tech USA, headquartered in Ontario California, has become a serious competitor in the US Automotive aftermarket OE level scan tools and code readers. Our products are developed and manufactured by Launch Tech Co., Ltd. ("Launch China"), a public company headquartered in China.

For more info: www.launchtechusa.com

The Position:

We're looking for motivated and detail-oriented Product Support Representatives to join our high-energy call center team. You’ll be the first point of contact for our customers—primarily automotive technicians—providing exceptional support via inbound phone calls and emails. Your role will be critical in ensuring our customers get the most out of their Launch products.. Our customers are typically automotive technicians with a varying degree of computer skills. Duties would include walking customers through the registration process, setting up and tracking Repairs and returns, downloading software upgrades, and the update process for Launch products. Basic PC (Windows) and mobile device (Android, iOS) functions are essential, such as opening new folders, touch screen functionality, driver installs, network connections, and APK downloads.

Responsibilities

Answer In-Bound calls in a timely manner, providing positive and outstanding customer service.
Properly diagnose and assist customers with specific vehicle and diagnostics issues or questions.
Become familiar with our line of diagnostic scan tools to assist customers via phone and email.
Identify customers’ needs, clarify information, research every issue and provide a solution and/or alternatives
Guide customers through product downloads and software updates.
Advise customers of essential functions and capabilities of our scan tools.
Troubleshoot and provide support for Windows, Apple, iOS and Android operating systems as they
Properly document all calls in our call center database in a comprehensible way
Setting up/Processing RMA/RGA.
Meet personal/team qualitative and quantitative targets
Maintain a clean and professional working environment.

Requirements

Minimum 1 year previous experience in a Customer Service environment.
Call center experience preferred.
Strong, hands-on experience with PC’s and mobile devices is a plus.
Strong phone and verbal communication skills along with active listening.
Punctual and process-oriented.
Ability to work well under pressure.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities and manage time effectively.
Previous experience with automotive repair and use of diagnostics tools/software is a plus.
High school degree
Bi-Lingual Spanish speaking a plus

Salary:

D.O.E

Job Type: Full-time

Required experience:

Customer Service environment: 1 year

Required education:

High school or equivalent

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Customer service: 1 year (Required)
Call center: 2 years (Required)

Language:

Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in riverside ca

Call Center: Product Support Technician

In-Home Sales & Tech Support (Full-Time)

Electronic Warfare Fleet Liaison

Technical Customer Support: California

Desktop Support Technician

IT Technician

IT Support Technician I

IT Support Engineer

NOC Technician

Information Technology (I.T.) Desktop Support

Field IT Support Technician

IT Help Desk Technician - $25-30/hour

Information Technology Technician (Part-Time)

I.T. Service Desk Specialist

IT Generalist

Information Technology (I.T.) Desktop Support

IT Support Technician

Information Technology Support Specialist II

IT Support Technician

Desktop Support Technician

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