Medspa Medical Assistant - Aesthetic Injection Assistant/Back Office
*Do not apply if you do not have a Minimum 2 years of experience in a Medspa or Derm/Plastics setting.
Who we are:
SÁINT SAVANT Medical Aesthetics is Southern California’s premier medical spa destination that uses Modern Mediterranean influences to provide a sense of serenity and wellness. Come Experience the Art of Facial Rejuvenation, where the Art of Beauty meet the Science of Youth. www.saintsavant.com
Our practice offers a variety of services to help you restore and refresh your facial balance to match your internal youthfulness. The goal of our Medical Aesthetic Specialists is to deliver you natural looking results using the most advanced procedures, technology and medical products available. Services include: Botox, Dermal Fillers, Thread Lifts, Laser Treatments, Microneedling, PRF, Hair Restoration, Medical Hydra Facials, Peels, Medical Grade Skincare, Bioidentical Hormone Replacement Therapy, IV Therapy and Wellness Injections to name a few.
We are looking for:
A Medical Assistant for our Injectors at SÁINT SAVANT while they perform botox and filler injections, PDO threads, Lasers and other health procedures.
The detailed list below provides you with your job requirements & responsibilities. Please note that job responsibilities and expectations are subject to change as our business grows and evolves.
For consideration, the following are Requirements:
- Minimum 2 year of experience in a Medspa or Dermatology (Required)
- Back Office Experience (Required)
- Ability to Draw Blood and Give IM injections (Required)
- Clear a background check (Required)
- Verifiable references (Required)
- Have flexible availability, committed to working on the weekends (Required)
- Sales experience (Preferred)
- Bilingual (Preferred)
Hours per week:
Typical start time:
Typical end time:
Aesthetic Assisting Job Responsibilities:
Morning duties before patients:
- Look up all Allergan Alle and Galderma Aspire points
- Look up if the patient is new or existing – if new, add them in to Aesthetic Record and RX photo systems
- If the patient is existing, look up what treatments were done previously and pull up before photos on the ipad in RX photo
- Look to see if the patient has anything pre-paid or has package treatments
- Be sure the room is stocked with supplies
- Follow all morning protocols established by clinic lead and owner.
During Patient Appointments:
- You will be responsible for assisting the providers with injections, threading, PRP/PRF procedures, and any other procedures that SÁINT SAVANT offers
- You will be responsible for taking guest notes and thorough charting on each guest with each visit
- You will be responsible for making notes on key personal items for each clients (ie: Where they work, kids?, married?, What they do for fun, etc.)
- You will be responsible for maintaining a sterile, tidy environment in all work areas per health code
- You will be responsible for assisting the providers with all social marketing efforts, videos, pictures, posts, etc.
- You will be responsible for ensuring that every single guest has a current treatment and photo consent form filled out before each procedure
- You will be responsible for keeping the providers on schedule with each guest and staying on top of the daily schedule
- You will be responsible for updating the patients yearly plan with each visit to ensure comprehensive anti-aging and continuity of care
- You will be responsible for wearing your Black Fig scrubs during all Medical shifts.
During downtime, you will be expected to complete the following duties:
- Update inventory supply list for future supply orders
- Update/enter Allergan Alle points for future appointments
- Update/enter Aspire points and look up Aspire points for future appointments
- Enter all backend treatments for rebates with Allergan and Galderma
- Catch up on paperwork including organizing & filing patient forms and photos
- Complete other tasks as requested by management
- Because you are paid hourly, you will be expected to be working at all times unless clocked out for a lunch break. Outside of your regular daily duties with the providers, if there is downtime, you will be expected to be out front, checking in guests, checking out guests, helping guests shop the retail items, assisting other team members, talking with all guests about who you are and procedures we offer, and handing out brochures to guests while they are waiting for their service provider. You can also send thank you cards, do first time guest calls, call expiring Alle/Aspire guests and get them in for injections, PRP, or skin care - refer to weekly Alle/Aspire chart. In down time you will also be responsible to educate yourself on all products such as ZO Skin Health, SkinCeuticals, EltaMD as well as all injectables, chemical peels, microneedling, PRP/PRF and all other services/products that SÁINT SAVANT offers.
- You will also be responsible for posting regularly to Instagram promoting SÁINT SAVANT, our services, and our upcoming events.
- You will be expected to participate in all company events, parties, and promotions.
Additional Position Responsibilities:
- Displays masterful knowledge of medspa experiences and menu
- Able to maneuver through the software program quickly and effectively
- Accurately enters point of sale data
- Efficient at making reservations, check-in and check-out
- Familiar and knowledgeable with medspa boutique inventory
- Assists with merchandising and maintaining the medspa boutique
- Assists with inventory management and other organizational tasks
- Promotes medspa services and gift cards, advises on gift selection, maintains accurate gift card sales data
- Provides gracious medspa tours to visitors that lead to sales
- Maintains a beautiful physical environment within the reception and treatment room area
- Great at phone management
- Greets and checks guests in and out
- Maintains a polished and professional image
- Assists other support team members when asked
- Attends all in-house training and commits to outside continuing education
- Participates in all aspects of marketing/special events planning and execution
- Prepares promotion presentation and display
- Professional guest communication
- Maximize revenue generation for both treatments and retail
- Maintains a smile at all times
- Performs opening and closing duties
- Able to handle unsatisfied guests
- Monitors performance and achieves targets
- Asks for Instagram likes, company reviews, and testimonials
- Helps providers with all forms of social media
- Informs team members of cross-marketing opportunities
- Treats all team members professionally
Desired Qualifications:
- In depth knowledge of skin health, anatomy, and various skin conditions
- Good selling abilities
- Flexible schedule
- Professional image with gracious, warm, and genuine personality
- ZO Skin Health knowledge and understanding of the medspa menu
- Good organizational skills and follow-through
- Able to multi-task and improvise
Behavioral Characteristics
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co- workers
- Excellent communication skills
- Flexible and cooperative
- High personal standards, good self-esteem
- High energy, able to work in fast-paced environment
- Good sense of time management
- Good sense of humor
- Self-motivated, driven and passionate about spa
- Seeks out knowledge and enjoys learning, strives for professional growth
- Professional team communication
- Maintaining boutique and managing inventory
- Work ethics, honesty, integrity
- Elegant image and appearance – hair and makeup to be done daily
Benefits:
- 401(k) matching
- Employee discount
- Paid sick time
- Paid time off
Medical Specialty:
- Medical Spa
- Dermatology
- Plastic Surgery
Work Location: In person
Pay: $20.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid sick time
- Paid time off
Work Location: In person
