Top 380 Call center team lead Jobs in Riverton Ut

Inside Sales Desk Manager
Blue Star Gas —Salt Lake City, UT
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Sales Development Representative
OCD Anxiety Centers —Orem, UT
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Communication skills
- Paid training
- Paid holidays
Quick Apply
5d
Workforce Management Specialist
Mira Home —Orem, UT
- $20 an hour
- Full-time
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- Dental insurance
Quick Apply
Daycare Lead Afternoon Teacher - La Petite Academy, S 1000 E
La Petite Academy —Sandy, UT
- $15.73 - $16.34 an hour
- Part-time
- Classroom
- 18 years or older
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5d
Sales Representative, Inbound Remote
Liberty Mutual —West Jordan, UT
- $45,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organizational skills
- Paid training
- Health insurance
Customer Support Manager
Castlight Health, Inc —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Support Manager
Castlight Health —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
13d
Contact Center Workforce Management Supervisor
Intermountain Healthcare —West Valley City, UT
- $25.39 - $40.00 an hour
- Full-time
- Remote
- 5 years
- Computer literacy
- Writing skills
21h
Customer Support Supervisor
Tesla —Draper, UT
- Weekends as needed
- Mid-level
- 3 years
- Leadership
- Commuter assistance
- Health savings account
12d
Appointment Setter
squareloops —Salt Lake City, UT
- $25.16 - $30.30 an hour
- Full-time
- Remote
- Microsoft Excel
- Writing skills
- Organizational skills
Quick Apply
Customer Experience Supervisor
Serenity Mental Health Centers —Lehi, UT
- Full-time
- Pass drug screening
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Contact Center Team Lead
Serenity Mental Health Centers —Lehi, UT
- $19 - $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Call Center Team Lead
Serenity Mental Health Centers —Salt Lake City, UT
- $50,000 a year
- Full-time
- No experience needed
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Case Manager - Criminal Justice Services
Salt Lake County —Salt Lake City, UT
- $51,531 - $77,299 a year
- Full-time
- Background check
- Addiction Medicine
- Writing skills
- Health savings account
- Disability insurance
5d
Call Center Director
Serenity Mental Health Centers —Lehi, UT
- Full-time
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Lead Customer Service Representative
US Small Business Administration —Salt Lake City, UT
- $63,795 - $82,938 a year
- Overtime
- Bilingual
- Background check
- Pass drug screening
Customer Service Lead- Training and Development
Trove Brands —Lehi, UT
- Mid-level
- Office
- In-person
- Paid parental leave
- Health insurance
Quick Apply
Data & Reporting Analyst Lead
Resource Innovations —Salt Lake City, UT
- $75,000 - $90,000 a year
- Full-time
- Remote
- Background check
- Management
- Pass drug screening
- Commuter assistance
- Paid holidays
Quick Apply
Case Management Supervisor - Criminal Justice Services
Salt Lake County —Salt Lake City, UT
- $60,136 - $90,206 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
1d
Admission Sales Representative
Charter College —Sandy, UT
- Up to $28.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Disability insurance
- Dental insurance
Quick Apply

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Inside Sales Desk Manager

Blue Star Gas -
Salt Lake City, UT

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Customer retention
Managing teams in a customer support role
Managing sales strategy or development teams
Frontline customer support management
Sales team management
Team development
Sales management systems proficiency
Data interpretation
Organizational skills
Sales strategy
Activity sales targets
Productivity software
Sales leadership
Customer information system software
Call center management

Full Job Description

About Us: Blue Star Gas (BSG) is a family-owned company in business since 1938, and we aren’t a typical propane company. As a leader in the industry, our company has grown to encompass a service area of over 75,000 square miles serving 14 unique markets throughout Arizona, California, Oregon, Utah, and Washington. We are a trusted leader in providing high-quality propane services, appliances, and power generation to residential, commercial, and industrial customers. As we continue to grow and expand our footprint, we are looking for an experienced results-driven leader to join our team to focus on leading a call center and inside sales team to foster current customer relationships, acquire new customers, and provide exceptional customer service. If you have a passion for leading and developing a team in customer service and inside sales, we want to hear from you!

Position Overview: Inside Sales Manager leading a dynamic team of 4-6 Inside Sales Team Members. This individual will play a key role in ensuring the efficient and success operation of Inside Sale Desk, delivering a superior new customer onboarding experience, and fostering growth and learnings within our inside sales team. The manager will be responsible for coaching and guiding the team to meet and exceed performance targets in customer satisfaction, sales goals, and key performance indicators (KPIs).

Key Responsibilities

1. Team Leadership & Coaching:

Lead, coach, and motivate a team of 4-6 inside sales agents to deliver high levels of performance and customer satisfaction.
Provide continuous training, development, and performance feedback to ensure both teams meet or exceed company standards and goals.
Conduct regular team meetings, weekly one-on-ones, monthly performance scorecard, and performance reviews to support team members' professional growth and success.

2. Customer Service Excellence:

Oversee the inside sales desk to ensure consistent and high-quality customer onboarding experience, addressing inquiries, sales, and retention items in a timely manner.
Monitor key customer service metrics (e.g., call handling time, first call resolution, customer satisfaction) to ensure team performance delivers industry-leading customer service levels.
Develop and implement strategies to enhance the inside sales team's effectiveness and efficiency.

3. Inside Sales Coaching & Strategy:

Lead the inside sales team to capture new customer acquisition and effectively upsell propane gas products, appliances, and services.
Establish sales targets and KPIs for inside sales representatives, monitoring individual and team performance to drive growth.
Develop and execute sales strategies that enhance the customer buying experience while maximizing profitability and customer sales targets.
Track sales leads, opportunities, and conversions, ensuring appropriate follow-ups and timely closing of sales.

4. Operational Efficiency & Reporting:

Ensure the smooth day-to-day operation of the call center, identifying and resolving operational issues to maintain a productive and positive work environment.
Prepare and analyze performance reports for both customer service and inside sales teams, providing actionable insights for continuous improvement.
Ensure the use of CRM software and call center technology to efficiently track customer interactions, sales, and service metrics.

5. Collaboration:

Communicate consistently with Operations leadership to ensure lead, close and lost customer feedback is shared, and new customer offers are adjusted to deliver on targeted customer sales goals across every division.
Collaborate with other departments, including marketing, operations, and management, to align goals and provide customers with a seamless service experience.
Work with executive leadership to develop and implement strategies for business growth and customer satisfaction.

Qualifications:

3+ years of experience in managing call center teams and/or inside sales teams.
Proven track record of meeting and exceeding sales and customer service targets.
Strong leadership and interpersonal skills with the ability to inspire and develop teams.
Excellent communication and coaching abilities.
Ability to analyze data and make decisions to improve team performance.
Experience in the propane gas or energy industry is a plus, but not required.
Proficiency with CRM systems, call center technologies, and MS Office Suite.
Strong organizational skills with the ability to handle multiple tasks and priorities.

Work Environment:

Full-time position

Job Requirements:

This is an on-premises, office-based position at the Salt Lake City division office.

Compensation & Benefits:

Competitive salary with performance-based incentives.
Health, dental, and vision benefits.
Paid time off and holidays.
Opportunities for professional development and growth

If you're an experienced manager passionate about leading teams to achieve excellence in customer service and inside sales, we encourage you to apply and help us grow our business! sales management, we want to hear from you!

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center team lead jobs in riverton ut

Inside Sales Desk Manager

Sales Development Representative

Workforce Management Specialist

Daycare Lead Afternoon Teacher - La Petite Academy, S 1000 E

Sales Representative, Inbound Remote

Customer Support Manager

Customer Support Manager

Contact Center Workforce Management Supervisor

Customer Support Supervisor

Appointment Setter

Customer Experience Supervisor

Contact Center Team Lead

Call Center Team Lead

Case Manager - Criminal Justice Services

Call Center Director

Lead Customer Service Representative

Customer Service Lead- Training and Development

Data & Reporting Analyst Lead

Case Management Supervisor - Criminal Justice Services

Admission Sales Representative

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