Top 24 Helpdesk technician Jobs in Riviera Beach, Fl

IT Support Technician
MHD Communications —West Palm Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
2d
Tier 1 Service Desk Technician
PalmTech IT Business Solutions —West Palm Beach, FL
- Overtime
- Computer literacy
- Windows
- Computer networking
- Paid holidays
- Health insurance
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IT Support Technician II - Palm Beach Gardens, FL
Dedicated IT —Palm Beach Gardens, FL
- $55,000 - $65,000 a year
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Riviera Beach, FL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Advisor - BMW of Delray Beach
AutoNation —Delray Beach, FL
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
10d
Maintenance Technician Part Ti-105020
ESA Management, LLC —Boca Raton, FL
- $16 an hour
- Basic math
- English
- Mid-level
- 401(k)
- Employee assistance program
Quick Apply
Experienced Automotive Shop Foreman
Southern 441 Toyota —Royal Palm Beach, FL
- $80,000 - $120,000 a year
- Weekends as needed
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
Quick Apply

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Tier 1 Service Desk Technician
PalmTech IT Business Solutions —West Palm Beach, FL
CompTIA A+ or equivalent entry-level certification. Overtime may be required and will be compensated in accordance with applicable federal and state laws.
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Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
For this role, you should have 2–3 years of IT Help Desk, MSP, or related technical support experience (internships, school-based IT work, certifications, or…
$50,000 - $65,000 a year
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Field Technician - Columbus
Allied Technical Services —Columbus, OH
Valid driver’s license and clean driving record. Please no third‑party candidates or phone calls.*. If you’ve worked in construction, manufacturing, landscaping…
From $19 an hour
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14d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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helpdesk technician jobs near riviera beach, fl

IT Support Technician

MHD Communications -
West Palm Beach, FL

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
2 days ago

Qualifications

Driver's License
Productivity software support
Desktop (troubleshooting support)

Full Job Description

Reports To
The IT Support Technician will report to the Service Desk Team Lead.

Job Overview
The IT Support Technician role is the foundation of MHD IT support. As the first point of contact with clients, this role sets the tone of communication with the clients, establishes, and maintains the
working relationship. To be successful in this role, the IT Support Technician resolves problems in a timely manner, communicates appropriately with clients, resolve tickets on first contact, resolve
tickets that are escalated from the IT Support Technicians and have the ability to resolve or escalate problem tickets to the Service Desk Team Lead as necessary within established guidelines, as
well as create meaningful and prompt time entries in problem tickets.

Goals:
Meet or exceed SLA times for support work.
Maintain 90%-time utilization rate.
Learn new systems, technologies, and/or procedures to grow in the role, or beyond the role.

Responsibilities and Duties
Always maintain excellent communication and relationships with clients.
Take client requests as they come in.
Create problem tickets and resolve or escalate to Service Desk Team Lead as necessary.
Work problem tickets as scheduled/assigned, escalate as necessary.
Perform onsite work as scheduled/assigned.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Maintain ticket time entries as work is being done.
Maintain or supplement documentation within MHD documentation guidelines.
Follow documented procedures for client system changes.
Submit timesheets at or before the specified time.

Qualifications
This role requires 2-4 years of IT support experience (MSP experience preferred).
Technical skills include knowledge of Microsoft Windows 10 operating system, use and support of Microsoft Office applications, support of common business applications, user account
creation and maintenance in Active Directory / Microsoft 365, ability to follow written instructions, general understanding of networking (wired and wireless), general understanding of
printers, and general understanding of VOIP telephone systems.
An IT Support Technician is a good communicator (both written and oral), is a critical thinker, is detail-oriented, enjoys serving others, and is eager to learn.
Working knowledge of virtualization, VMWare, or equivalent.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Experience with scripting and automation tools.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster
recovery protocols.
Certifications are not required. However, basic certifications from such organizations as CompTIA (ITF+, A+, Network+), Cisco (CCT, CCNA), and Microsoft (MS365 Fundamentals, MTA)
will be welcomed accordingly.

Offered compensation: $55,000/yr - $65,000/yr

Experience and License Requirements

Drivers License

Quick Apply

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helpdesk technician jobs in riviera beach, fl

IT Support Technician

Tier 1 Service Desk Technician

IT Support Technician II - Palm Beach Gardens, FL

Now Hiring IT and Telecom Field Technicians

Service Advisor - BMW of Delray Beach

Maintenance Technician Part Ti-105020

Experienced Automotive Shop Foreman

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