Top 73 Help desk Jobs in Riviera Beach Fl

Technical Support Team Lead
PBACO Holding LLC —Palm Springs, FL
- Computer science
- Computer Science
- HIPAA
Quick Apply
3d
Technical Support Rep (On-Site Installer & Customer Hero)
BroadStar —West Palm Beach, FL
- $16 - $20 an hour
- Temporary
- Customer service
- High school diploma or GED
- Driver's License
- Flexible schedule
Quick Apply
Tier 1 Service Desk Technician
PalmTech IT Business Solutions —West Palm Beach, FL
- Overtime
- Computer literacy
- Windows
- Computer networking
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
MHD Communications —West Palm Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
9d
Help Desk Technician - IT Service Center
Clerk of the Circuit Court & Comptroller, Palm Beach County —West Palm Beach, FL
- $21.61 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
8h
EMR Help Desk Specialist (Hybrid)
Empath Health —West Palm Beach, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- Home Health
- Geriatrics
- Health insurance
- Dental insurance
IT Support Technician II - Palm Beach Gardens, FL
Dedicated IT —Palm Beach Gardens, FL
- $55,000 - $65,000 a year
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Online Technology Specialist
Palm Beach State College —Lake Worth, FL
- From $23.51 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
IT Tech
Franklin Academy Charter Schools —Boynton Beach, FL
- $50,050 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Payments Activation Specialist
ProfitSolv —West Palm Beach, FL
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
2d
Associate Information Technology
Family Church —West Palm Beach, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Engineer Desktop
Health Care District of Palm Beach County —West Palm Beach, FL
- Full-time
- Computer Science
- Inventory management
- 5 years
Asst Instr Technical Support
The School District of Palm Beach County —Lake Worth, FL
- $2,026 a month
- Full-time
- High school
- Home Health
- Food service experience
8d
Geek Squad Agent (Retail Store)
Best Buy —Palm Beach Gardens, FL
- $15.50 - $20.15 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
- Wellness program
- Health savings account
Quick Apply
IT Administrator
Related —West Palm Beach, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
IT Technician
RREMC Restaurants, LLC, DBA Denny's —West Palm Beach, FL
- Computer Science
- Mid-level
- Travel
Quick Apply
14h
Technical Support Specialist - II
Simplitfy —Lake Worth, FL
- $55,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
12d
Desktop Support Team Lead
Ascension Federal Services Inc. —Palm Beach, FL
- 5 years
- Windows
- Microsoft Office
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) – West Palm Beach, Florida
Axiom Technologies —West Palm Beach, FL
- Part-time
- Mid-level
- Communication skills
1d

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Technical Support Team Lead

PBACO Holding LLC -
Palm Springs, FL

Quick Apply

Job Details

3 days ago

Qualifications

Customer communication
Application Maintenance

Full Job Description

Summary

The Technical Support Team Lead oversees the day-to-day activities and performance of the Application Support team while remaining hands-on in troubleshooting customer and application issues. As the first level of leadership and technical escalation, this role ensures support requests are properly triaged, investigated, documented, and resolved or escalated. The Team Lead partners with Product, Engineering, QA, and Implementation to resolve issues, improve support processes, and deliver a high level of service. The ideal candidate is organized, technically capable, customer-focused, and comfortable leading a team in a fast-paced healthcare technology environment.

Essential Duties and Responsibilities

Team Leadership & Operations

Lead daily Support team activities; provide guidance, coaching, and training, and assist with onboarding.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution, with adequate coverage and balanced workload.
Set clear expectations for ticket quality, responsiveness, documentation, troubleshooting, and customer communication.
Serve as the primary internal escalation point for team questions and complex customer issues.

Technical Support & Troubleshooting

Provide hands-on support for company applications and assist team members with complex investigations.
Ensure appropriate troubleshooting and issue replication before escalation; review logs, data, and system behavior as needed.
Distinguish application defects from user error, configuration, data, or training issues, and identify recurring issues to drive root-cause fixes with internal teams.

Incident Management & Escalation

Coordinate the Support response to high-priority production issues, escalating critical issues promptly.
Maintain clear communication on status, impact, ownership, and next steps through resolution, and escalate systemic or recurring concerns to leadership.

Ticket & Process Management

Ensure tickets contain sufficient detail (problem, affected users, reproduction steps, troubleshooting performed, business impact, priority) before escalation.
Monitor ticket aging, backlog, and response/resolution metrics; identify stalled or misprioritized tickets and drive them forward.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.

Customer & Cross-Functional Support

Handle customer concerns professionally and communicate technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues; surface recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.

Compliance & Other Responsibilities

Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures; perform other duties as assigned.

Supervisory Responsibilities

Provides day-to-day leadership over Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Competencies

Technical Troubleshooting: Systematically investigates, reproduces, diagnoses, and resolves application issues.
Leadership: Provides direction, sets expectations, coaches, and holds team members accountable.
Prioritization & Problem Solving: Evaluates business impact, prioritizes competing issues, and identifies root causes rather than symptoms.
Communication & Customer Service: Communicates clearly and professionally while maintaining a customer-focused, objective approach.
Organization & Accountability: Manages multiple tickets, incidents, and priorities with strong follow-through.
Collaboration: Works effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercises sound judgment with confidential, proprietary, or protected health information.

Qualifications

Education and Experience

Bachelor's degree in IT, Computer Science, Information Systems, Healthcare Technology, Business, or related field preferred; equivalent experience considered.
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.

Technical Skills

Strong technical aptitude with experience troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.

Other Skills and Abilities

Strong organization, attention to detail, and written/verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and manages competing priorities in a fast-paced environment.
Knows when an issue should be resolved within Support versus escalated.

Quick Apply

Refine Your Search

help desk jobs in riviera beach fl

Technical Support Team Lead

Technical Support Rep (On-Site Installer & Customer Hero)

Tier 1 Service Desk Technician

IT Support Technician

Help Desk Technician - IT Service Center

EMR Help Desk Specialist (Hybrid)

IT Support Technician II - Palm Beach Gardens, FL

Online Technology Specialist

IT Tech

Payments Activation Specialist

Associate Information Technology

IT Engineer Desktop

Asst Instr Technical Support

Geek Squad Agent (Retail Store)

IT Help Desk Analyst

IT Administrator

IT Technician

Technical Support Specialist - II

Desktop Support Team Lead

Desktop Support Engineer (Dispatch /Part-Time) – West Palm Beach, Florida

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