Collections Coordinator
Hometown Holdings Property Management
Position Summary
Hometown Holdings Property Management is seeking a detail-oriented and professional Collections Coordinator to oversee the collection of outstanding tenant balances while maintaining a high level of customer service and compliance with all applicable federal, state, and local laws governing debt collection. This position plays a critical role in recovering unpaid balances, managing post-tenancy collections, and assisting with court-awarded judgments and legal collection efforts.
The Collections Coordinator will also be cross-trained in the Delinquency and Tenant Relations departments to provide operational support and coverage as needed.
Employment Details
- Employment Type: Full-Time
- Schedule: Monday through Friday, in-office
- Weekends: All weekends off
- Compensation: $38,500 – $45,000 annually, based on experience
Essential Duties and Responsibilities
- Manage collections for outstanding tenant balances resulting from move-outs, unpaid rent, damages, fees, and other lease-related charges.
- Contact former and current tenants through inbound and outbound phone calls, email, written correspondence, and other approved communication methods to resolve outstanding debts.
- Negotiate payment arrangements and document all collection activity accurately within company software.
- Monitor payment plans and follow up on delinquent accounts as necessary.
- Maintain detailed and organized records of collection efforts and account activity.
- Prepare, process, and file legal collection documents related to court-awarded judgments, including garnishments and other post-judgment collection actions.
- Coordinate with local General District Court clerks and other court personnel regarding filings, documentation, court procedures, and judgment processing.
- Track the status of judgments, garnishments, and other legal collection efforts to ensure timely follow-up.
- Work closely with attorneys, courts, employers, and other third parties as necessary to facilitate lawful collection efforts.
- Review tenant ledgers and account histories to ensure balances are accurate before collection activity begins.
- Respond professionally to inbound inquiries regarding outstanding balances, payment options, judgments, and collection matters.
- Ensure all collection activities comply with company policies and applicable federal, state, and local regulations.
- Communicate effectively with internal departments regarding account status, legal proceedings, and payment activity.
- Assist in identifying opportunities to improve collection procedures and recovery rates.
Cross-Training Responsibilities
In addition to collection responsibilities, this position will be cross-trained to provide support in:
- Delinquency management, including assisting with active rent delinquency processes and payment follow-up.
- Tenant Relations, including assisting with inbound resident communications, account inquiries, and customer service needs.
- Providing departmental coverage during periods of high call volume, vacations, or staffing shortages.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous collections, accounts receivable, property management, legal administrative, or customer service experience preferred.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle difficult conversations professionally and respectfully.
- Strong computer skills and the ability to learn property management software.
- Ability to maintain confidentiality and exercise sound judgment.
- Knowledge of court procedures, garnishments, or post-judgment collections is preferred but not required.
Benefits
Hometown Holdings Property Management offers a competitive benefits package, including:
- Competitive annual salary of $38,500 – $45,000
- 401(k) Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Monday through Friday work schedule
- All weekends off
Other Duties
This job description is intended to describe the general nature and level of work performed by employees in this position. Duties and responsibilities may change based on business needs.
Other duties as assigned.
Pay: $38,500.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
