Top 48 Call center representative Jobs in Roanoke, Va

Client Support Representative - Evening Shift
Protos Security —Roanoke, VA
- $20.46 - $30.69 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Dental insurance
11d
Client Support Representative - Day Shift
Protos Security —Roanoke, VA
- $20.46 - $30.69 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Dental insurance
11d
Customer Service Rep - Onsite Roanoke, VA
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Technical Support Rep I
Shentel —Roanoke, VA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Service & Sales Representative
Shentel —Rocky Mount, VA
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
6d
SALES SERVICE REP
FOOT LEVELERS LTD —Roanoke, VA
- $19 an hour
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
ProAmpac —Rocky Mount, VA
- $25 - $29 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
2d
Customer Service Representative, Last Mile - Bilingual (English/Spanish)
RXO, Inc. —Salem, VA
- $18 - $19 an hour
- Full-time
- Spanish
- Microsoft Excel
- Pass drug screening
- Paid jury duty
- Health savings account
Part-Time Switchboard Operator (7:00 AM – 3:00 PM Shift)
Innovation At Work Inc —Salem, VA
- Part-time
- Computer literacy
- High school diploma or GED
- 1 year
Full-Time Switchboard Operator (3:00 PM – 11:00 PM Shift)
Innovation At Work Inc —Salem, VA
- Part-time
- Computer literacy
- High school diploma or GED
- 1 year

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Client Support Representative - Evening Shift

Protos Security -
Roanoke, VA

Apply Now

Job Details

Full-time
$20.46 - $30.69 an hour
11 days ago

Benefits

Health savings account
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Company: Protos Security
Job Title: Client Support Representative - Evening Shift
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite

Shift: Weekend availability required. Evening Shift (4:00pm-12:00am) On-Site

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Representative to join our team. Reporting directly to the Client Support Supervisor, this role serves as the intake point and case management for new clients, delivering exceptional service and ensuring every interaction creates a positive experience. The Client Support Representative plays a key role in building strong client relationships, resolving inquiries, and driving customer satisfaction with the goal of turning customers into raving fans of Protos Security.

The Client Support Representative who thrives in a fast-paced, collaborative environment and is passionate about providing outstanding customer service case management is the right fit! Excellent opportunity to add value while growing your career with Protos.

Essential Duties & Responsibilities

Deliver exceptional customer service through all interactions with clients, vendors, providers, officers, guards, and internal partners.
Manage with clarity all clients, officers, vendors, providers, guards and internal departments requests, issuing resolution timelines, and operational outcomes.
Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
Assess customer needs, identify root causes of issues, and implement appropriate solutions within established guidelines.
Resolve customer and internal inquiries while effectively navigating obstacles and ensuring a positive customer experience.
Handle difficult or sensitive conversations with professionalism, tact, and a solution-oriented approach.
Create service requests,assistwith schedule management, andmaintainaccuraterecords.
Collaborate with internal departments and external partners to resolve service-related issues and improve customer experience.
Prioritize multiple responsibilities in a fast-paced environment while maintaining accuracy and attention to detail.

Utilize multiple software platforms, reporting systems, and online tools to perform analysis, communicate effectively, and complete operational tasks.
Maintain confidentiality and comply with company policies, procedures, and applicable regulations.
Perform other duties as assigned.

Qualifications & Experience

High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
Minimum of three (3) years of experience in customer service, client support, call center operations, or another service-oriented role; experience in a high-volume or regulated environment preferred.
Strong customer service orientation with a commitment to providing exceptional service.
Demonstrates unwavering honesty and accountability.
Remains composed during escalations and high-stress situations.
Communicates clearly, confidently, and effectively across all levels of the organization.
Strong analytical and problem-solving skills.
Process driven,detailed oriented and highly organized.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly.
Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and withappropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work– Every role contributes to building smarter, more secure environments
Growth Opportunities– Mentorship, cross functional projects, and career development

Collaborative Culture– Open communication, respect, and team first thinking
People First Values– Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Apply Now

Refine Your Search

call center representative jobs in roanoke, va

Client Support Representative - Evening Shift

Client Support Representative - Day Shift

Customer Service Rep - Onsite Roanoke, VA

Technical Support Rep I

Customer Service & Sales Representative

SALES SERVICE REP

Customer Service Representative

Customer Service Representative, Last Mile - Bilingual (English/Spanish)

Part-Time Switchboard Operator (7:00 AM – 3:00 PM Shift)

Full-Time Switchboard Operator (3:00 PM – 11:00 PM Shift)

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