Top 63 Customer relations representative Jobs in Roanoke, Va

Customer Service Supervisor
Roanoke County, VA —Roanoke, VA
- $63,650.91 - $70,016.00 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
13d
Universal Branch Representative I
Virginia Credit Union —Roanoke, VA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Chief Development Officer
Feeding Southwest Virginia —Salem, VA
- $105,000 - $130,000 a year
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
8d
Account Representative
Global Influence —Salem, VA
- $1,000 - $1,550 a week
- Full-time
- Background check
- No experience needed
- In-person
- On-the-job training
- Employee assistance program
Quick Apply
7d
Marketing Coordinator - (Part -Time)
City of Roanoke —Roanoke, VA
- $29.88 - $47.80 an hour
- Part-time
- Marketing
- Ability to walk for extended periods
- 5 years
Agency Relations Coordinator
Feeding Southwest Virginia —Salem, VA
- $20 - $23 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Family Services Specialist (CPS Investigations)
770-Roanoke City Dept Of Social Services —Roanoke, VA
- $49,201.10 - $56,581.15 a year
- Bilingual
- Writing skills
- Mid-level
Family Services Specialist (Childcare
770-Roanoke City Dept Of Social Services —Roanoke, VA
- $49,939.24 a year
- Full-time
- Spanish
- Writing skills
- English
Blood and Supply Transportation Courier (Roanoke)
The Blood Connection —Roanoke, VA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Universal Branch Representative I - Part Time - 30 Hours
Virginia Credit Union —Roanoke, VA
- $22.42 - $26.92 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
4d
Service Representative
Endries International, Inc —Salem, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Health insurance
- Dental insurance
Family Services Specialist I
770-Roanoke City Dept Of Social Services —Roanoke, VA
- $49,939.24 - $57,430.12 a year
- Full-time
- Bilingual
- Writing skills
- Residential
Family Services Specialist (In Home CPS)
770-Roanoke City Dept Of Social Services —Roanoke, VA
- $49,201.10 - $56,581.15 a year
- Full-time
- Spanish
- Writing skills
- English
Assistant Store Leader
Kroger —Roanoke, VA
- $60,900 - $65,000 a year
- Full-time
- Merchandising
- Sanitation
- Mid-level
- Paid holidays
- Health insurance
Account Representative - State Farm Agent Team Member
Journard Collins - State Farm Agent —Bedford, VA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Direct Support Program Supervisor
ResCare Community Living —Salem, VA
- Overtime
- 18 years or older
- Computer literacy
- Mid-level
- Flexible schedule
14d
Service Representative
Endries International, Inc. —Salem, VA
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Universal Branch Representative
Virginia Credit Union —Daleville, VA
- $46,641 - $56,003 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
4d
Medical Sales Representative
Paragon 28, Inc. —Roanoke, VA
- Weekends as needed
- Inventory control
- Mid-level
- Driver's License
Sales Associate - Full Time (Hollins)
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Roanoke, VA
- From $14 an hour
- Full-time
- Merchandising
- Basic math
- Ability to climb stairs
2d

I want to receive the latest job alert for customer relations representative in roanoke, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer relations representative jobs near roanoke, va

Sales Associate jobs in Roanoke, VA

Family Support Specialist jobs in Roanoke, VA

Store Manager jobs in Roanoke, VA

Marketing Coordinator jobs in Roanoke, VA

Courier jobs in Roanoke, VA

Sales Associate jobs in Buffalo, NY

Sales Associate jobs in Memphis, TN

Sales Associate jobs in Riverhead, NY

Sales Associate jobs in Port O Connor, TX

Car Sales jobs in Massachusetts

Capm Certified Associate In Project Management jobs in California

Medical Device Sales jobs in Portland, OR

Family Support Specialist jobs in Massachusetts

Family Support Specialist jobs in Dallas, TX

Family Support Specialist jobs in Augusta, GA

Remote Medical Billing Specialist jobs in Louisiana

Family Support Specialist jobs in Flint, MI

Regulatory Specialist jobs in Remote

Certified Family Life Educator jobs in Texas

Direct Support Program Supervisor jobs in Middletown, NY

Customer Service Supervisor

Roanoke County, VA -
Roanoke, VA

Apply Now

Job Details

Full-time
$63,650.91 - $70,016.00 a year
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Credit union membership
Life insurance

Qualifications

Optimizing workflow processes
Confidential information handling
Data analysis reporting
Workflow management (operations management method)
Performance Reporting
High school diploma or GED
Driver's License
Continuous improvement
Staff policy implementation

Full Job Description

GENERAL DESCRIPTION

Performs responsible professional administrative and supervisory work coordinating the customer service and front-line access operations of the Department of Social Services. Plans, assigns, monitors, and evaluates the work of Customer Service Representatives, screeners, reception staff, switchboard staff, and other assigned front-line administrative personnel. Coordinates daily service coverage for the lobby, drive-through window, telephone inquiries, screening functions, mail distribution, reception services, and related administrative support activities. The position is responsible for ensuring consistent application of County and department policies, customer service standards, confidentiality requirements, records procedures, and workflow expectations. Resolves complex customer inquiries and complaints, monitors workload trends, prepares operational reports, identifies training needs, and recommends improvements to customer service processes and office procedures. Work is performed under general supervision with independent judgment exercised in organizing daily operations, supervising staff, resolving service concerns, and supporting effective public access to department services

ESSENTIAL JOB FUNCTIONS

~ Coordinates and supervises daily customer service operations, including lobby coverage, reception services, drive-through window coverage, agency switchboard, screening functions, mail distribution, and front-line administrative workflows.

~ Supervises Customer Service Representatives, screeners, and assigned front-line staff by assigning work, setting priorities, monitoring performance, and ensuring adequate coverage during absences and peak service periods.

~ Organizes office procedures and workflow processes to support timely, accurate, and professional service to residents, clients, internal staff, and external partners.

~ Interprets and applies County and department policies, internal procedures, confidentiality requirements, and customer service expectations to ensure consistent front-line service delivery.

~ Resolves complex or escalated customer inquiries, complaints, and service concerns by researching issues, coordinating with program staff, and ensuring appropriate follow-up.

~ Participates in recruitment and selection processes by interviewing applicants, evaluating qualifications, and making hiring recommendations.

~ Conducts performance evaluations, provides coaching and feedback, identifies performance concerns, and assists with disciplinary matters in coordination with agency leadership and Human Resources.

~ Identifies staff training needs and provides or coordinates training related to customer service expectations, office procedures, screening processes, records handling, telephone coverage, and system use.

~ Establishes and maintains effective working relationships with agency management, supervisors, staff, County offices, customers, and external agencies to support effective communication and service delivery.

~ Oversees records management, filing systems, and related administrative documentation to ensure accuracy, organization, confidentiality, and accessibility.

~ Orders, tracks, and maintains office supplies, equipment, and administrative resources needed to support customer service operations.

~ Prepares, reviews, and analyzes workload reports related to phone calls, applications processed, lobby traffic, client contacts, service volume, and staff productivity.

~ Recommends improvements to customer service procedures, workflow coordination, coverage practices, and administrative processes to improve efficiency, consistency, and customer service outcomes

REQUIREMENTS/PREFERENCES

Education:
High School diploma supplemented with post-secondary coursework in office or business administration, computer science, or related field, and related administrative and supervisory experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Experience:
Preferred: : Three or more years of progressively responsible administrative, customer service, office operations, or human services support experience, including supervisory, lead worker, or workflow coordination responsibility including in a public-facing government, human services, social services, benefits, or high-volume customer service environment.

Certifications/Licenses:
Must possess a valid Virginia driver’s license and have a good driving record.

Knowledge, Skills and Abilities:
Thorough knowledge of customer service operations, office administration, workflow coordination, records management, confidentiality practices, and public-facing service delivery. Knowledge of supervisory practices, staff training methods, performance evaluation, and basic employee relations procedures. Ability to interpret and apply County and department policies, internal procedures, program access requirements, and service standards. Ability to supervise staff, assign and prioritize work, monitor productivity, identify training needs, and address performance concerns. Skill in resolving complex customer inquiries and complaints using tact, discretion, sound judgment, and effective communication. Ability to analyze workload data, prepare reports, identify service trends, and recommend process improvements. Ability to coordinate multiple functions simultaneously and maintain effective working relationships with employees, supervisors, department leadership, County staff, customers, and external agencies. Proficiency with office technology, customer service systems, records systems, reporting tools, and Microsoft Office or comparable software.

Supervisory Responsibilities:
Supervises Customer Service Representatives, screeners, reception staff, switchboard/front-line staff, and other assigned administrative customer service personnel. Responsibilities include work assignment, training, performance evaluation, coaching, and hiring.

Additional Requirements:
Subject to a complete criminal history background search with acceptable results. May be subject to confidentiality, system access, and additional agency or program-related background requirements. Must be able to perform the job as described in the Physical and Environmental Demands section of the job description.

Apply Now

Refine Your Search

customer relations representative jobs in roanoke, va

Customer Service Supervisor

Universal Branch Representative I

Chief Development Officer

Account Representative

Marketing Coordinator - (Part -Time)

Agency Relations Coordinator

Family Services Specialist (CPS Investigations)

Family Services Specialist (Childcare

Blood and Supply Transportation Courier (Roanoke)

Universal Branch Representative I - Part Time - 30 Hours

Service Representative

Family Services Specialist I

Family Services Specialist (In Home CPS)

Assistant Store Leader

Account Representative - State Farm Agent Team Member

Direct Support Program Supervisor

Service Representative

Universal Branch Representative

Medical Sales Representative

Sales Associate - Full Time (Hollins)

I want to receive the latest job alert for customer relations representative in roanoke, va

Related Searches

Explore jobs in more locations

GENERAL DESCRIPTION

ESSENTIAL JOB FUNCTIONS

REQUIREMENTS/PREFERENCES

Job Seeker Tools

Employer Tools

Browse

Stay Connected