Top 350 Customer representative Jobs in Roanoke, Va

CUSTOMER SERVICE REPRESENTATIVE
Packaging Corporation of America —Roanoke, VA
- $41,400 - $51,750 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
4d
Call Center Rep ON SITE - Roanoke, VA
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Account Representative | Weekly Pay | Career Growth Opportunity
Global Influence —Roanoke, VA
- $900 - $1,400 a week
- Full-time
- Background check
- No experience needed
- In-person
- Opportunities for advancement
Quick Apply
5d
Guest Services Representative | Riverside 3
Carilion Clinic —Roanoke, VA
- Online Application
- Hospital
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Guest Services Representative | Tanglewood
Carilion Clinic —Roanoke, VA
- Online Application
- Hospital
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Sales Manager- Southern Team Auto Mall
Southern Auto Group —Roanoke, VA
- $90,000 - $150,000 a year
- Dealership
- Inventory management
- Customer service
- Health savings account
- Disability insurance
Quick Apply
10d
Branch Sales Representative
Carrier Enterprise —Roanoke, VA
- Part-time
- Residential
- High school diploma or GED
- Product management
- Health savings account
- Paid holidays
Quick Apply
Honda Sales Representative
Priority Honda Roanoke —Roanoke, VA
- Full-time
- 18 years or older
- Dealership
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
Sales Professional - VFM Rooms & Decor Outlet- Rocky Mount, VA
Virginia Furniture Market —Rocky Mount, VA
- $15 an hour
- Weekends as needed
- Background check
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative
Bob Garrett Services —Salem, VA
- $18 - $20 an hour
- Background check
- High school diploma or GED
- HVAC
Quick Apply
B2B Account Executive
Wholesale Payments Inc. —Virginia
- $80,000 - $150,000 a year
- Full-time
- Hospitality
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative
Carswell Distributing Company —Virginia
- $60,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
10d
Outside Sales Representative - Eastern Virginia
Rugby Architectural Building Products —Roanoke, VA
- $65,000 - $125,000 a year
- Full-time
- 6 years
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Outside Sales Representative - Stairlift
LeafHome —Roanoke, VA
- $85,000 - $125,000 a year
- Full-time
- Customer service
- Organizational skills
- Communication skills
- Opportunities for advancement
Quick Apply
Territory Sales Representative
LeafHome —Roanoke, VA
- $50,000 - $100,000 a year
- Overtime
- Construction site
- Office
- High school diploma or GED
- Paid training
- Mileage reimbursement
Quick Apply
Member Services Representative (Overnight)
Planet Fitness —Roanoke, VA
- $14 - $16 an hour
- Overnight shift
- Computer literacy
- Cash register
- Computer skills
Quick Apply
On-Site Service Representative (Full Time) Roanoke, VA
W.W. Grainger —Roanoke, VA
- $21.54 - $26.93 an hour
- Full-time
- 3 years
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
13d
Customer Service Representative
Ostrom Electrical Plumbing Heating & Air —Roanoke, VA
- $16 - $18 an hour
- Full-time
- Office
- Computer skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Pharmaceutical Representative
Access Pharmaceutical —Roanoke, VA
- Organizational skills
- Leadership
- Communication skills
Customer Service Representative
Star City Pest Control & Wildlife —Roanoke, VA
- $15 - $21 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
12d

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CUSTOMER SERVICE REPRESENTATIVE

Packaging Corporation of America -
Roanoke, VA

Apply Now

Job Details

Full-time
$41,400 - $51,750 a year
4 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.

Previous experience using automated order entry system.

Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $41,400 - $51,750, annually, commensurate with experience.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer representative jobs in roanoke, va

CUSTOMER SERVICE REPRESENTATIVE

Call Center Rep ON SITE - Roanoke, VA

Account Representative | Weekly Pay | Career Growth Opportunity

Guest Services Representative | Riverside 3

Guest Services Representative | Tanglewood

Sales Manager- Southern Team Auto Mall

Branch Sales Representative

Honda Sales Representative

Sales Professional - VFM Rooms & Decor Outlet- Rocky Mount, VA

Customer Service Representative

B2B Account Executive

Outside Sales Representative

Outside Sales Representative - Eastern Virginia

Outside Sales Representative - Stairlift

Territory Sales Representative

Member Services Representative (Overnight)

On-Site Service Representative (Full Time) Roanoke, VA

Customer Service Representative

Pharmaceutical Representative

Customer Service Representative

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