Top 308 Customer service/sales representative Jobs in Roanoke, Va

CUSTOMER SERVICE REPRESENTATIVE
Packaging Corporation of America —Roanoke, VA
- $41,400 - $51,750 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Retail Sales Associate
Skechers USA Retail, LLC —Roanoke, VA
- $16.00 - $16.97 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Customer Service & Sales Representative
Shentel —Moneta, VA
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
4d
Inside Sales Representative
QXO —Roanoke, VA
- $17.96 - $26.87 an hour
- Full-time
- Spanish
- Office
- Entry level
- Paid training
- Health insurance
1d
Customer Service Representative
ProAmpac —Rocky Mount, VA
- $25 - $29 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
22h
Member Services Representative
Planet Fitness —Roanoke, VA
- $13 - $15 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Account Representative
Colonial Group, Inc. —Roanoke, VA
- $20 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
Quick Apply
18h
Member Services Representative (Overnight)
Planet Fitness —Roanoke, VA
- $14 - $16 an hour
- Overnight shift
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Universal Branch Representative I - Part Time - 30 Hours
Virginia Credit Union —Roanoke, VA
- $22.42 - $26.92 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
12d
Account Support Representative
EECO —Roanoke, VA
- $20 - $25 an hour
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Inside Sales Representative
Wurth Industry USA —Roanoke, VA
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
SALES COORDINATOR
Carter Machinery Company, Inc. —Salem, VA
- $21.56 - $29.66 an hour
- Overtime
- Customer service
- Ability to walk for extended periods
- Project management
- Disability insurance
- Health insurance
Customer Service Representative
Motion Industries (MOT) —Roanoke, VA
- Full-time
- Sales
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
McAirlaid's, Inc. —Rocky Mount, VA
- $39,000 - $42,000 a year
- Mid-level
- Office
- 2 years
1d
Member Service Representative
Roanoke Valley Community Credit Union —Roanoke, VA
- From $16 an hour
- Part-time
- Background check
- High school diploma or GED
- Team management
Quick Apply
Outside Sales Representative
First Piedmont Corporation —Roanoke, VA
- $47,100 - $60,000 a year
- Full-time
- Marketing
- Research
- Mid-level
8d
Route Sales Representative (CDL with Hazmat)
ARC3 GASES Inc —Roanoke, VA
- $58,000 - $62,000 a year
- Full-time
- CDL B
- Hazmat Endorsement
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
1d
Territory Sales Representative
Protect 1 Family —Roanoke, VA
- $75,000 - $105,000 a year
- Full-time
- Background check
- Sales
- Business development
Quick Apply
Store Manager
Stop In —Buchanan, VA
- From $19 an hour
- Weekends as needed
- In person
- Microsoft Excel
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
10d
Team Members
Stop In —Buchanan, VA
- From $13 an hour
- Part-time
- In person
- Ability to walk for extended periods
- Sanitation
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d

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CUSTOMER SERVICE REPRESENTATIVE

Packaging Corporation of America -
Roanoke, VA

Apply Now

Job Details

Full-time
$41,400 - $51,750 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

BASIC REQUIREMENTS:
Education equivalent to high school diploma required.

Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:
Associates degree or college business coursework.

Previous experience using automated order entry system.

Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $41,400 - $51,750, annually, commensurate with experience.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer service/sales representative jobs in roanoke, va

CUSTOMER SERVICE REPRESENTATIVE

Retail Sales Associate

Customer Service & Sales Representative

Inside Sales Representative

Customer Service Representative

Member Services Representative

Account Representative

Member Services Representative (Overnight)

Universal Branch Representative I - Part Time - 30 Hours

Account Support Representative

Inside Sales Representative

SALES COORDINATOR

Customer Service Representative

Customer Service Representative

Member Service Representative

Outside Sales Representative

Route Sales Representative (CDL with Hazmat)

Territory Sales Representative

Store Manager

Team Members

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