Top 9 Helpdesk technician Jobs in Roanoke, Va

IT Service Desk Technician
NorthWinds Technology Solutions —Roanoke, VA
- On call
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Disability insurance
IT Support Technician (Roanoke)
The Blood Connection —Roanoke, VA
- Extended hours
- Mid-level
- Ability to lift 50 pounds
- Driver's License
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Field Service Technician - Petersburg, VA
GLORY —Virginia
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Salem, VA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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IT Service Desk Technician

NorthWinds Technology Solutions -
Roanoke, VA

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Job Details

Benefits

Profit sharing
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Microsoft Windows Server
Desktop computer repair
Customer follow-ups
Office equipment routine maintenance
Email customer support
Technical support via phone
Client rapport building
Mid-level
Windows
Incident Escalation
Software installation
Trend analysis
Office equipment preventive maintenance
Help files
Associate's degree in information technology
Internal employee customer service
Desktop (troubleshooting support)
Customer engagement
Desktop applications
Technical customer support for office equipment
Customer service knowledge base
Productivity software
1 year
End user technical writing
Online help documentation
Technical support via email
Desktop administration
Associate's degree
Escalation handling
Ticketing system technical support

Full Job Description

About NorthWinds Technology

At NorthWinds Technology, we are a technology organization that offers a leading solution in the dental insurance industry, working with our Delta Dental dental insurance partners. Together, we are building innovative technology platforms that empower our owner companies to deliver exceptional service and remain industry leaders. We are a technology organization that offers a leading solution. This modern, cloud based technology platform is growing quickly with over 10 million lives under contract.

As our team continues to grow, we are seeking an IT Service Desk Technician to join our organization. This role offers the opportunity to work in a collaborative environment and contribute to the success of a fast-paced, forward-thinking company.

Position Overview

The IT Service Desk Technician plays a critical role in ensuring smooth technology operations for our end users. You will be the first point of contact for technical support, providing timely and effective solutions to help employees accomplish their business tasks while providing legendary customer service. This position involves troubleshooting, problem resolution, and hands-on support at the desktop level.

Key Responsibilities

Respond to incoming help requests via phone and email in a professional and courteous manner.
Document all relevant details, including user information, department, and nature of the issue.
Build rapport with users and gather detailed information to diagnose problems effectively.
Prioritize and manage support tickets; escalate issues to appropriate resources when necessary.
Track and document the entire problem-solving process from initial report to resolution.
Utilize diagnostic tools and online resources to troubleshoot and resolve issues.
Install, configure, and upgrade hardware and software at the desktop level.
Perform preventative maintenance on workstations, printers, and peripherals.
Test and verify fixes to ensure complete resolution.
Conduct post-resolution follow-ups and provide user education when needed.
Analyze trends and recommend proactive solutions to prevent recurring issues.
Develop user-friendly documentation, including help sheets and FAQs.
Participate in an on-call rotation to provide after-hours support as needed.

Why Join Us?

NorthWinds is a stable company with the financial backing of three major Delta Dental companies. Our employees like it here, and we know that because our turnover is low and engagement is high. The latest HR analysis on our benefits summarized below show NorthWinds in the 85-90th percentile for our overall Total Rewards package.

Health, vision, dental and life insurance
Short- and Long-term disability insurance paid entirely by NorthWinds
Health Savings, Flexible Spending and Dependent Care Accounts
Competitive hourly rate
Short Term Incentive compensation/bonus opportunity
401(k) with 100% Employer match for the first 6% of income contributed (pre-tax or Roth)
Profit sharing with discretionary contribution based on successful prior year results of NorthWinds (pre-tax)

We encourage owning your work life balance with a rich PTO allotment that includes accrued time, floating holidays, company holidays and time off for volunteering/community work.

This is a hybrid role based out of our client office in Roanoke, VA with some onsite responsibility.

If you want to be part of a growing organization that values innovation and collaboration and work in a supportive environment with opportunities for professional development, this may be the job for you. Your contributions in this role will have a real impact on the experience of our employees.

Experience

Preferred

1 year(s): Proficiency in supporting Microsoft Office and other standard desktop applications.
1 year(s): Hands-on experience with desktop and server operating systems, including Windows OS.
1 year(s): 1+ year of experience providing IT support and troubleshooting end-user issues with a strong focus on customer service.

Education

Preferred

Associates or better in Information Technology or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk technician jobs in roanoke, va

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