Top 55 patient access representative Jobs in roanoke, va

Regional Care Coordinator
Medical Transportation Management (MTM, Inc.) —Roanoke, VA
- $16 - $19 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Patient Access Specialist - PRN
Ensemble RCM LLC —Roanoke, VA
- $17.00 - $18.15 an hour
- Part-time
- Hospital
- High school diploma or GED
- In-person
- Tuition reimbursement
Quick Apply
Front Desk Receptionist - Roanoke, VA
Rodgers and Rodgers Consulting —Roanoke, VA
- $13 - $15 an hour
- Part-time
- Inventory management
- HIPAA
- High school diploma or GED
Quick Apply
Part Time Front Desk Receptionist
Belle Sante' Cosmetic Day Spa —Roanoke, VA
- From $16 an hour
- Part-time
- Inventory control
- Customer service
- Sanitation
- Paid time off
- Employee discount
Quick Apply
9d
GUEST SERVICES REPRESENTATIVE
Carilion Clinic —Roanoke, VA
- Weekends as needed
- Hospital
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Call Center Attendant
Vistar Eye Center —Roanoke, VA
- Full-time
- High school diploma or GED
- Computer skills
- Medical terminology
- Profit sharing
- Paid holidays
Front Desk Receptionist
Mill Mountain Dentistry by Opulent Dental —Roanoke, VA
- $18 - $23 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Dental insurance
Quick Apply
10d
Patient Coordinator
Aspen Dental —Roanoke, VA
- $17 - $18 an hour
- Full-time
- 18 years or older
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
Healthcare Administrative Associate - Allergy - FT
Carilion Clinic —Roanoke, VA
- Online Application
- No experience needed
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
5d
Intake Specialist (In-Office if Local / Remote if Non-Local)
UNITED WOUND HEALING PS —Roanoke, VA
- $19 - $23 an hour
- Overtime
- Microsoft Outlook
- Pass drug screening
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
Front Office Staff
Real Life Dental Care —Roanoke, VA
- $18 - $22 an hour
- Full-time
- Dental office
- High school diploma or GED
- Organizational skills
Quick Apply
Unit Secretary/ CNA
Dept of Veterans Services —Roanoke, VA
- $30,511 - $49,332 a year
- Online Application
- CPR Certification
- BLS Certification
- Pass drug screening
Customer Service Rep
Lincare Inc. —Roanoke, VA
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
Quick Apply
Referral Coordinator
New Horizons Healthcare —Roanoke, VA
- $20.15 an hour
- Full-time
- Mid-level
- Office
- Outpatient
Quick Apply
11d
Medical Office Front Desk
Vistar Eye Center —Roanoke, VA
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Referral Coordinator- Remote
Carilion Clinic —Roanoke, VA
- Online Application
- Remote
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
3d
front office associate
RAYUS Radiology —Roanoke, VA
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Authorization Specialist
Blue Ridge Behavioral Healthcare —Roanoke, VA
- $16.60 - $20.09 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Paid time off
Dental Receptionist
Wilson Dental Associates —Roanoke, VA
- From $18 an hour
- Part-time
- Dental office
- High school diploma or GED
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
Patient Services Coordinator - Float
CORA Physical Therapy —Vinton, VA
- $17.00 - $17.50 an hour
- Spanish
- Microsoft Excel
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply

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patient access representative jobs near roanoke, va

Regional Care Coordinator

Medical Transportation Management (MTM, Inc.) -
Roanoke, VA

Quick Apply

Job Details

Full-time
$16 - $19 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Confidential information handling
Team leadership
Incident Escalation
Patient service
High school diploma or GED
Managing clients in a customer support role
Managing patients as a clinical case manager
Escalation handling
Team building

Full Job Description

What Will Your Job Look Like?

The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

This position is a hybrid role requiring 3 days a week on-site.

Address: 105 Roanoke St E, Blacksburg, VA 24060

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Min: $16.00/hr

Max: $19.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

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Refine Your Search

patient access representative jobs in roanoke, va

Regional Care Coordinator

Patient Access Specialist - PRN

Front Desk Receptionist - Roanoke, VA

Part Time Front Desk Receptionist

GUEST SERVICES REPRESENTATIVE

Call Center Attendant

Front Desk Receptionist

Patient Coordinator

Healthcare Administrative Associate - Allergy - FT

Intake Specialist (In-Office if Local / Remote if Non-Local)

Front Office Staff

Unit Secretary/ CNA

Customer Service Rep

Referral Coordinator

Medical Office Front Desk

Referral Coordinator- Remote

front office associate

Authorization Specialist

Dental Receptionist

Patient Services Coordinator - Float

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