Full time
Variable Hours (United States of America)
431 McClanahan St SW - Roanoke
R153907 Flight Program and Critical Care Operations Manager (Open)


The Carilion Clinic Patient Transport Manager provides day to day leadership to Carilion Clinic Patient Transport Department (CCPT). CCPT oversees Carilion Clinic's Patient Transportation, ground and flight.
This position is one of two managers for the critical care transport arm of Carilion Clinic Patient Transportation which includes Life-Guard 10 (Hardy), Life-Guard 11 (Radford), Life-Guard 12 (Lexington), and our Neonatal-Pediatric Transport EMTs. Come join our award-winning team as the operations manager for Carilion Clinic Life-Guard and our Neonatal-Pediatric transport service. Carilion Clinic Life-Guard was the first air ambulance in Virginia and was honored to receive the Association of Air Medical Services Program of the Year Award in 2018. This award directly reflects our focus on safety, quality, and service excellence. We pride ourselves in putting the Carilion Clinic values in action, from volunteer efforts in the community to driving industry change through our courage and curiosity. This position will provide leadership oversight for each of our flight bases in Christiansburg, Hardy, and Lexington, Virginia. Carilion Clinic Life-Guard, operated by Med-Trans Corp. and licensed by the Virginia Office of Emergency Medical Services. In addition to the flight program, this position will also manage our neonatal-pediatric transport team based out of Carilion Clinic Children’s Hospital which includes a regional level III Neonatal Intensive Care Unit and a Pediatric Intensive Care Unit. The neonatal-pediatric transport team provides critical care ground/air transport for neonates and pediatric patients up to age 18. The Flight Program and Critical Care Transport Operations Manager reports directly to the program director and will work closely with each of our clinical team leaders to manage operations, personnel, develop performance improvement projects, ensure regulatory accreditation, and promote employee engagement.


To learn more about our Flight Program, you can click this link .
Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management.
Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process.
Responsible for implementation of department budget and monitoring of expenses.
Responsible for supporting service line mission, goals and scorecard objectives.
Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department.
Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication.



Education: Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree.
Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.
Licensure, certification, and/or registration: Nationally Registered and Virginia State Intermediate or Paramedic certification are required; or Licensed as a Registered Nurse in State of Virginia required.
Other Minimum Qualifications: Must have effective team building and leadership skills. Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. In order to minimize unscheduled service interruptions and for ease of scheduling PR outreach, it is required that the employee’s primary home location is within 60 miles from the Roanoke CCPT location.



Compensation Range:
$76,689.60 - $115,044.80
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.



Recruiter:
JAMIE RATLIFF
Recruiter Email:
[email protected]
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies



Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
