Top 345 It support Jobs in Roanoke Tx

Level 2.5-3 IT Helpdesk Engineer
Alles Technology —Irving, TX
- $80,000 - $150,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Health savings account
- Health insurance
Quick Apply
13d
IT Specialist
ARKRAY AMERICA INC —Plano, TX
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Construction Technical Communications Specialist
RDO Equipment Co. —Irving, TX
- $68,640 - $80,000 a year
- Research
- Mid-level
- Office
Quick Apply
JR Server Technician
AppleOne —Carrollton, TX
- $19 an hour
- Temporary
- Fair chance
- Reliable transportation
- Entry level
- Dental insurance
- 401(k)
Quick Apply
AIT Analyst
CGI Group, Inc. —Fort Worth, TX
- $80,000 - $100,000 a year
- Ability to walk for extended periods
- Writing skills
- English
- Paid parental leave
- Paid holidays
IT Support Technician (Hybrid/Dallas, TX)
Just Right Reader —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
6d
TECHNOLOGY SERVICES ANALYST
North Richland Hills City Hall —North Richland Hills, TX
- $56,090 - $67,818 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
8d
IT Technician
The Specialty Alliance —Southlake, TX
- $18 - $25 an hour
- Full-time
- Ability to lift 50 pounds
- Travel
- Experience equivalent to degree accepted
Quick Apply
IT Service Desk Agent
SCHLUTER SYSTEMS L.P. —Northlake, TX
- Full-time
- English
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
Business Analyst
Addison Group —Dallas, TX
- $30 - $40 an hour
- Contract
- Mid-level
- Analysis skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
Technical Support Representative - In Office
HomePro —Carrollton, TX
- $20 - $24 an hour
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Customer Support Specialist
Kings III Emergency Communications —Coppell, TX
- $20 - $21 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Tech Support Specialist, SI
Deluxe —Fort Worth, TX
- Email
- 18 years or older
- Spanish
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
6d
IT Field Services Technician
MB2 Dental —Carrollton, TX
- Weekends as needed
- Dental office
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Support Associate I
Expeditors —Grapevine, TX
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
1d
Customer Support Specialist
Converge Technology Solutions —Fort Worth, TX
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
14d
IT Support Engineer
Charles Schwab —Southlake, TX
- $88,000 - $95,000 a year
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
3d
Help Desk Specialist I
D.R. Horton —Arlington, TX
- Overtime
- Computer literacy
- Research
- Mid-level
- Employee stock purchase plan
- Disability insurance
Level 1 Endpoint Management Technician
TriMark USA —Lewisville, TX
- $27 - $33 an hour
- Email
- Computer literacy
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Information Technology Support Specialist
The King's University —Southlake, TX
- Part-time
- Classroom
- Mid-level
- Windows
Quick Apply

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it support jobs near roanoke tx

Level 2.5-3 IT Helpdesk Engineer

Alles Technology
Irving, TX

Quick Apply

Job Details

Full-time
$80,000 - $150,000 a year
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Operating systems
Software troubleshooting
Client rapport building
Windows
Technical support
Incident management operations support
Customer support ticket management
macOS
Intune

Full Job Description

We are a Managed Security Service Provider (MSSP) looking for an experienced Service Desk Engineer to deliver high level technical support across our client base. This is a client facing MSP role, not internal IT. You will support multiple client organizations, own tickets through to resolution against defined SLAs, and operate inside a security first, fully cloud environment (Microsoft Azure, Entra ID, Intune, and Azure Virtual Desktop, with no on premises infrastructure). The right person is equal parts strong troubleshooter, clear communicator, and security minded operator who takes ownership of every incident from first contact to close.

Responsibilities

Act as an escalation point for hardware, software, identity, and connectivity issues across multiple client environments.
Diagnose and resolve complex problems involving user accounts, applications, identity, and network connectivity.
Manage identity, access, and device policy through Entra ID, Intune, and Conditional Access (cloud only, no on premises Active Directory or GPO).
Administer and troubleshoot Azure Virtual Desktop (AVD), including session hosts, user profiles, and overall session experience.
Work tickets to defined SLAs in our PSA (ticketing) platform and keep client documentation current in our documentation system.
Use RMM tooling to monitor, patch, and remediate endpoints across the managed fleet.
Operate within our managed security stack (EDR or MDR, SASE, email security, and related controls) to protect client environments.
Configure and maintain SASE connectivity for remote users, and support firewall and network security posture.
Follow established incident response procedures to identify, contain, escalate, and document security events appropriately.
Answer inbound support calls as they come in and deliver fast, personable, professional service.
Collaborate with senior engineers and the SOC on escalations and continuous improvement.
Mentor staff and contribute runbooks and knowledge base articles that strengthen the team.

Qualifications

5+ years in an MSP or MSSP role or higher.
Strong Windows administration and troubleshooting. macOS support is a plus.
Hands on experience with the Microsoft cloud stack, including Entra ID, Intune, Conditional Access, and Azure Virtual Desktop.
Experience with a PSA (ticketing) system, an RMM platform, and a documentation platform.
Experience working inside a managed security solution (EDR or MDR, SASE, email security, or SIEM).
Solid understanding of network security fundamentals, including firewalls, VPN and SASE, DNS, and segmentation.
Demonstrated ability to follow a formal incident response process and meet SLAs in a fast paced, multi client environment.
Excellent communication skills and a genuine client service mindset.
Ability to work independently as well as part of a team.
Relevant certifications (CompTIA A+, Network+, Security+, or Microsoft MS-900, AZ-900, SC-900, or equivalent) are preferred but not required.

Join our team and make a real impact by helping us deliver secure, reliable, white glove IT and security services to clients who depend on us every day.

Job Type: Full-time

Pay: $80,000.00 - $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Are you hands-on in production with Entra ID, Intune, and Conditional Access?
Have you supported Azure Virtual Desktop (AVD)?

Experience:

Managed service provider: 5 years (Required)

Ability to Commute:

Irving, TX 75039 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in roanoke tx

Level 2.5-3 IT Helpdesk Engineer

IT Specialist

Construction Technical Communications Specialist

JR Server Technician

AIT Analyst

IT Support Technician (Hybrid/Dallas, TX)

TECHNOLOGY SERVICES ANALYST

IT Technician

IT Service Desk Agent

Business Analyst

Technical Support Representative - In Office

Customer Support Specialist

Tech Support Specialist, SI

IT Field Services Technician

IT Support Associate I

Customer Support Specialist

IT Support Engineer

Help Desk Specialist I

Level 1 Endpoint Management Technician

Information Technology Support Specialist

I want to receive the latest job alert for it support in roanoke tx

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