Basic Function: The Career Coach is responsible for performing programmatic and administrative functions, including case management, to support programs administered by the Greater Roanoke Workforce Development Board (GRWDB) , including, but not limited to, the Workforce Innovation and Opportunity Act (WIOA) Title I Adult, Dislocated Worker and/or Youth programs and/or any other discretionary programs that directly support job seekers in achieving their employment and/or education goals. This position will serve eligible participants who are employed, underemployed, and/or unemployed or otherwise eligible. Services provided to eligible individuals include basic career services, individualized career services, and training services, with a goal of assisting individuals in achieving employment through further education and job placement while complying with federal, state, and local policies and procedures.
Significant Responsibilities:
Performs specific job responsibilities:
- Complete eligibility documentation process with interested applicants in compliance with program parameters
- Monitor and ensure co-enrollment of eligible participants into applicable partner programs including programs funded by federal, state, local, and discretionary sources.
- Assist customers in developing resumes and/or cover letters, applying for employment opportunities, and strategizing for successful job interviews.
- Successfully administer and/or complete assessments for program participants to gauge interests, aptitudes, and basic skills for success.
- Assist clients in identifying personal goals for education and employment, developing leadership skills and planning career pathways to achieve self-sufficiency.
- Develop and monitor an Individual Employment Plan for each program participant.
- Provide accurate labor market information, including training options provided by local and statewide training providers, to assist in the development of the customer’s career plan.
- Complete monthly and quarterly reports to note key performance outcomes with the programs (i.e. enrollments, activities, outreach, expenditures, etc.).
- Provide program delivery and service activities in accordance with the mission and goals of the GRWDB.
- Meet monthly, annual, and quarterly performance outcomes set by federal, state, and local policy for applicable programs.
- Accurately and timely document all interactions and services provided to clients within applicable system(s) of record.
- Attend workshops, events, etc. related to client services both on-site and off-site, with applicable partner programs, as needed.
- Manage files and documentation on each eligible participant and adhere to compliance requirements.
- Assist, as needed, in the Resource Rooms at physical American Job Center locations, providing a high level of customer service.
Job Scope:
- Coordination: coordination of activities with a variety of team members made up of internal and external partners
- Communication: regular communication with supervisor, team members, Board staff and workforce internal and external partners as well as program participants
- Confidentiality: adhere to confidentiality requirements and maintain the highest confidentiality required
- Financial: manage participant expenditures in accordance with local, state & federal policies and procedures
- Judgement: errors could result in federal and state compliance and financial issues
- Compliance: responsible for knowledge of federal, state, and local policy, with emphasis on legislation put forth by the U.S. Department of Labor Employment and Training Administration
- Travel: potential travel within the eight localities of the Greater Roanoke region including the Counties of Alleghany, Botetourt, Craig, Franklin, and Roanoke and the Cities of Covington, Roanoke, and Salem. Possible overnight travel to conferences and workshops within the Commonwealth of Virginia and out-of-state.
Minimum Qualifications Required:
Education/Experience: Bachelor’s Degree in human services, public administration, social work or related field, and two years of professional experience in providing client services, such as vocational training or counseling, OR a combination of education and employment experience.
Licensure, Certification and/or Registration: None
Other Minimum Qualifications: Knowledge of WIOA Title I programs is preferred.
Essential Skills, Abilities & Knowledge: Knowledge and experience with data entry systems and customer management software; Knowledge of the structure and operation of government and community agencies and private businesses; ability to work independently; ability to manage files; compile & prepare various reports & statements; ability and skills in data entry and database management; ability to administer various tests & assessments; general knowledge of the Workforce Innovation & Opportunity Act, program goals, guidelines and eligibility criteria; ability to forge collaborative relationships with community partners; ability to evaluate client needs using prescribed program methods; demonstrated skill in case management, counseling, assessment and/or file maintenance; ability to multi-task, set priorities, and have high level of organization; exceptional customer service skills; ability to express ideas clearly and concisely, both orally and in writing; ability to consider and weigh a variety of factors in making decisions and recommendations; ability to update and maintain various social media platforms; ability to establish and maintain a good working relationship with clients, public and private agencies, and the employer community; the ability to compile data and make reports; working knowledge of basic computer programs.
Working Conditions: This is a partially sedentary job with requires sight sufficient for significant reading, keyboarding/computer use, and requires an individual with hearing sufficient for extensive direct and/or telephone contact with a wide scope of workforce agencies and individuals. Responsibilities require an individual to be physically mobile to attend meetings in multiple locations. Possible regular travel to meetings within and outside the eight localities in the Virginia Career Works – Greater Roanoke Region. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communication skills. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
The Greater Roanoke Workforce Development Board is an Equal Opportunity Employer/Program. Auxiliary aides and services are available to individuals with disabilities. Interpreters are available upon request. TDD-VA Relay: 711. Morgan Romeo | EO Officer | [email protected] | 540-613-1559
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
