Top 43 customer support representative Jobs in roanoke va

Client Support Supervisor
Protos Security —Roanoke, VA
- From $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Dental insurance
14d
Universal Branch Representative I
Virginia Credit Union —Roanoke, VA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Insurance Customer Service Representative
Ameristaff —Rocky Mount, VA
- $40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Member Services Representative (Overnight)
Planet Fitness —Roanoke, VA
- $14 - $16 an hour
- Overnight shift
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Member Services Representative
Planet Fitness —Roanoke, VA
- $13 - $15 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Customer Service Representative - PT
Avis Budget Rental Locations —Roanoke, VA
- $14.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- US work authorization
- Free parking
- Paid training
Quick Apply
7d
Remote Response Associate, Roadside Assistance CSR
Agero —Roanoke, VA
- From $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Phlebotomy Trainee
Quest Diagnostics —Roanoke, VA
- $18 an hour
- Full-time
- English
- Military encouraged
- Organizational skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
23h
Vendor-Managed Inventory Representative
Wurth Industry USA —Roanoke, VA
- From $21 an hour
- Monday to Friday
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Client Service representative
VCA Animal Hospitals —Roanoke, VA
- Full-time
- Entry level
- Health insurance
- Dental insurance
Route Service Representative (4-Day Workweek)
Cintas —Bedford, VA
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Deployed Field Service Representative (FSR)
Leidos —Virginia
- $69,550 - $125,725 a year
- Full-time
- Military
- Mid-level
- Master's degree
3d
Deployed Field Service Representative (FSR)
Leidos —Virginia
- $87,100 - $157,450 a year
- Full-time
- Military
- Mid-level
- Master's degree
3d
Universal Branch Representative I - Part Time - 30 Hours
Virginia Credit Union —Roanoke, VA
- Part-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
2d
Companion Animal Clinic - CSR
Companion Animal Clinic —Roanoke, VA
- Inventory management
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Call Center Rep ON SITE - Roanoke, VA
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
1d
Retail Member Advisor (Consumer Loan Officer)
Blue Eagle Credit Union —Roanoke, VA
- $42,848 a year
- 8 hour shift
- High school diploma or GED
- Business development
- Communication skills
- Wellness program
- Health savings account
Quick Apply
Customer Service Supervisor
Roanoke County, VA —Roanoke, VA
- $63,650.91 - $70,016.00 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
9h
Financial Services Representative - Electric Road
Carter Bank —Salem, VA
- Full-time
- Office
- High school diploma or GED
- Travel
3d
Universal Branch Representative
Virginia Credit Union —Daleville, VA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply

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Client Support Supervisor

Protos Security -
Roanoke, VA

Apply Now

Job Details

Full-time
From $34 an hour
14 days ago

Benefits

Health savings account
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Managing logistics operations teams
Employee relationship building
High school diploma or GED

Full Job Description

Company: Protos Security
Job Title: Client Support Supervisor
Reports To: Dispatch Manager
Location: Roanoke, VA - Onsite

Rate: Starting at $34.00/hr

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Supervisor to join our team. Reporting directly to the Dispatch Manager, this role is responsible for overseeing daily dispatch floor operations and leading a high-performing Client Support team in a fast-paced, results-driven environment.

The Client Support Supervisor will drive operational performance by managing team productivity, service quality, and key floor metrics while ensuring exceptional support delivery to both clients and internal stakeholders. This position serves as a primary escalation point for complex client and operational issues, requiring strong leadership, sound judgment, and effective problem-solving skills.

Essential Duties & Responsibilities

Lead and support dispatch floor employee’s performance management, aligning team assignments with company direction, employee strengths, skill sets, and operational priorities.
Coach, mentor, and develop team members through ongoing feedback, performance management, training, and professional development opportunities to promote employee engagement and operational excellence.
Deliver exceptional client support and customer service to internal and external stakeholders by fostering a service-focused culture centered on responsiveness, professionalism, and problem resolution.
Resolve escalated officer, guard, coordinator, client, service partner, and internal inquiries in accordance with established policies, procedures, and service expectations while effectively navigating operational challenges and complex situations.
Manage with clarity all clients, officers, vendors, providers, guards and internal departments requests, issuing resolution timelines, and operational outcomes.
Execute operational requests accurately and efficiently by utilizing multiple systems, databases, reporting tools, and established process requirements.
Serve as a subject matter expert and operational resource for Client Support Representatives, Schedulers, and Performance Monitoring agents by providing guidance, support, and best-practice recommendations.
Identify opportunities for continuous improvement and provide actionable feedback and recommendations to leadership to enhance service delivery, operational efficiency, and employee performance.
Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
Utilize multiple software platforms, reporting systems, and online tools to perform analysis, track performance metrics, and complete operational tasks effectively.
Promote accountability, teamwork, adaptability, and a high-performance culture that supports both employee success and client satisfaction.

Qualifications & Experience

High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
Minimum of two (2) years of leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
Makes sound, timely decisions in high-pressure and ambiguous situations.
Assesses risk quickly while balancing policy adherence with situational discretion.
Anticipates downstream impacts and escalates appropriately.
Maintains clarity, focus, and composure under pressure.
Demonstrates unwavering honesty and accountability.
Makes principled decisions aligned with organizational values.
Builds trust across teams and addresses ethical concerns directly.
Remains composed during escalations and high-stress situations.
De-escalates conflict and demonstrates empathy toward team members.
Recognizes morale challenges early and adapts leadership approach accordingly.
Communicates clearly, confidently, and effectively across all levels of the organization.
Provides direct guidance during incidents and delivers feedback constructively.
Strong analytical and problem-solving skills.
Process driven, detailed oriented and highly organized.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly.
Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work – Every role contributes to building smarter, more secure environments
Growth Opportunities – Mentorship, cross functional projects, and career development
Collaborative Culture – Open communication, respect, and team first thinking
People First Values – Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Apply Now

Refine Your Search

customer support representative jobs in roanoke va

Client Support Supervisor

Universal Branch Representative I

Insurance Customer Service Representative

Member Services Representative (Overnight)

Member Services Representative

Customer Service Representative - PT

Remote Response Associate, Roadside Assistance CSR

Phlebotomy Trainee

Vendor-Managed Inventory Representative

Client Service representative

Route Service Representative (4-Day Workweek)

Deployed Field Service Representative (FSR)

Deployed Field Service Representative (FSR)

Universal Branch Representative I - Part Time - 30 Hours

Companion Animal Clinic - CSR

Call Center Rep ON SITE - Roanoke, VA

Retail Member Advisor (Consumer Loan Officer)

Customer Service Supervisor

Financial Services Representative - Electric Road

Universal Branch Representative

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