Full time
Night (United States of America)
1906 Belleview Ave SE - Roanoke
R162323 Clinical Associate - Roanoke Memorial Emergency Department (Open)


The Clinical Associate performs clinical and clerical support. provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician or mid-level practitioner. performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. The Clinical Associate may be approved with phlebotomy tasks with the proper certfication, department need and leadership consent.


Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory! At least two classes are being conducted online, but the rest of them will require you to attend classes in person in Roanoke, VA.
The Clinical Associate
- Performs clinical and clerical support. Provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician or mid-level practitioner. Performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. The Clinical Associate may be approved with phlebotomy tasks with the proper certfication, department need and leadership consent. Will also be required to perform other department/unit specific tasks.
- Exhibits competent knowledge of EMR and assists with chart audits.
- Reviews medical record and provider orders.
- Updates demographics, insurances, answers phones, schedules appointments, receives/relays messages and inputs refill requests.
- Assists with referrals, authorizations, and pre-authorization as directed by licensed staff, provider or mid-level practitioner.
- Orders department/unit supplies and equipment and stocks/organizes supplies.
- Collects patient assessment data to include height, weight, vital signs, chief complaint/symptoms, current medications, etc. for assessment by licensed staff
- Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment).
- Operates and maintains general office equipment.
- Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds.
- Transports patients through office.
- Assists with maintaining regulatory compliance (refrigerator, code cart checks, glucose meters, equipment room storage, etc.).
- Provides basic nursing care and performs advanced technical skills according to established standards..
- Acts as clerical support, receptionist, and unit resource in support of members of the unit health-care team. Performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. On monitored units, Clinical Associate will be required to function as a nursing assistant and a monitor technician. Clinical Associates assigned to Clinical Transport will provide basic patient care and function as a monitor technician. On non-Monitored units, Clinical Associate may be approved with de-centralized phlebotomy or removal of femoral arterial sheaths and nursing assistant based upon patient population and VP consent. Will also be required to perform other department/unit specific tasks.
- Provides support for department/unit staff scheduling, including lunch assignments.
- May review medical record for outstanding orders and notifies nurse of stat orders and medication changes.
- Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
- As competencies are appropriate, will manage admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
- Welcomes and assists patients and visitors and assists with registration. Serves as “face” of the unit, adheres to dress code and exhibits service excellence behaviors at all times.
- Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
- Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
- Serves as a resource for department/unit software system.
- Clinical Associates in Clinical Transport may be assigned to transports patients independently monitoring the patient's condition in route and during procedures. May monitor and interpret EKG rhythms. Utilizes transportation algorithm to determine appropriate follow-up for emergent and /or urgent patient needs.
- Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds.
- Clinical Functions
- May perform unit-based patient care tasks for patients per competencies if trained (define tasks).
- Participates in the sitter process (if competencies appropriate).
- Competencies appropriate for nursing assistant, if deemed necessary in specific department:
- Provides basic nursing care and performs advanced technical skills according to established standards.
- Competencies appropriate for monitor tech, if deemed necessary in specific department:
- Observes cardiac monitors as assigned. Interprets and documents rhythm patterns on a routine basis. Reports arrhythmias and significant rate and rhythm changes to the RN. Completes documentation/placement on monitor flowsheet and files in paper chart. Applies monitoring equipment to patients and ensures correct functioning.
- Contributes to the orientation and career development of others. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
- Champions Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.
- Performs clinical and clerical support. Acts as clerical support, receptionist, and unit resource in support of members of the unit health-care team. Performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. On monitored units, Clinical Associate will be required to function as a nursing assistant and a monitor technician. Clinical Associates assigned to Clinical Transport will provide basic patient care and function as a monitor technician. On non-Monitored units, Clinical Associate may be approved with de-centralized phlebotomy or removal of femoral arterial sheaths and nursing assistant based upon patient population and VP consent. Will also be required to perform other department/unit specific tasks.
- Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
- Clinical Associates in Clinical Transport may be assigned to transports patients independently monitoring the patient's condition en route and during procedures. May monitor and interpret EKG rhythms. Utilizes transportation algorithm to determine appropriate follow-up for emergent and /or urgent patient needs.
- Clinical Functions:
- Competencies appropriate for nursing assistant:
- Transports patients, supplies specimens and equipment within the facility.
- Competencies appropriate for transport tech:
- Collaborates with the RN, physician, and other clinical disciplines to meet the needs of the patient who requires transportation between area of care within the hospital.
- Continuously observes EKG monitors and patient status.
- Maintains thorough knowledge of Clinical information systems for data entry and retrieval. Inputs, maintains, and updates monitoring transport database.
- Competencies appropriate for monitor tech:
- Observes cardiac monitors as assigned. Interprets and documents rhythm patterns on a routine basis. Reports arrhythmias and significant rate and rhythm changes to the RN. Completes documentation/placement on monitor flowsheet and files in
- Paper chart. Applies monitoring equipment to patients and ensures correct functioning.
- Observes epilepsy monitoring video and reports the following: responsibilities include keeping camera focused on patient, notifying nurse of event alarms, new fidgeting or restlessness, tremor like motions, repetitive motions, if patient attempting to get out of bed without staff presence as well as if patient seen sleeping on stomach.
- Competencies appropriate for phlebotomy:
- Obtains blood specimens using methods appropriate to the age and condition of the patient. (Venipuncture, finger puncture, or heel puncture).
- Reviews physician's order for medical necessity and/or ABN information.
- Verifies questionable nomenclature or ordered lab tests.
- Processes specimens and prepares for delivery to laboratory.



Education: High school graduate or equivalent.
Experience:
Licensure, Certification, and/or Registration: If employee is working in a Critical Access Area, a Certified Nursing Assistant (N.A.) is required. Must have successfully completed a N.A. course or successfully completed N.A. course with Carilion. Successful completion of Monitor Technician courses through Carilion required if working in a monitored area. Successful completion of phlebotomy and sheath courses through Carilion required if working in areas where the skill set is required. Life Support: AHA BLS-HCP required.
Other Minimum Qualifications: Minimum Qualifications Effective interpersonal, communication, and team-working skills required. Must be organized and self -motivated. Must have knowledge of office procedure and equipment.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.



Compensation Range:
$18.70 - $26.18
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.



Recruiter:
JAMIE RATLIFF
Recruiter Email:
[email protected]
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies



Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
