Top 8 Guest service agent Jobs in Roanoke Va

3p-11p Full Time Guest Service Agent - Courtyard by Marriott
Kalyan Hospitality —Roanoke, VA
- $15 an hour
- Full-time
- Basic math
- Hotel
- Computer skills
Quick Apply
FRONT DESK CLERK
SHAMIN HOTELS MASTER —Roanoke, VA
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
8d
Laquinta Inn Roanoke Hollins
La Quinta Inns & Suites —Roanoke, VA
- $13 - $16 an hour
- Part-time
- Hotel
- Cleaning
- Computer skills
- Paid training
- Employee discount
Quick Apply
6d
Laquinta Inn Roanoke Hollins 3p-11p
La Quinta Inns & Suites —Roanoke, VA
- $13 - $16 an hour
- Part-time
- Hotel
- Cleaning
- Computer skills
- Paid training
- Employee discount
Quick Apply
5d
Guest Services Agent Evening Shift-3-11
VP Management —Salem, VA
- $14.50 - $16.50 a week
- Part-time
- Organizational skills
- Cleaning
- Entry level
Quick Apply
Night Auditor
Hampton Inn Daleville —Daleville, VA
- From $15 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Employee discount
Quick Apply
Front Desk Agent
Milestone Development LLC —Christiansburg, VA
- Part-time
- Driver's License
- Organizational skills
- Cleaning
- Health insurance
- Dental insurance
Quick Apply

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Stop In —Roanoke, VA
Valid driver’s license needed. High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or a related field is…
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Guest Service Agent - Weekends 3pm-11pm
Courtyard by Marriott Dublin —Dublin, OH
Greet guests warmly upon arrival and assist with check-in and check-out procedures. The ideal candidate will be the first point of contact for our guests,…
$15.00 - $15.50 an hour
Quick Apply
Leasing Agent
RHM Real Estate Group —Columbus, OH
Willingness to achieve Fair Housing certification prior to interaction with prospects or residents. Immediately record all telephone and in-person visits in…
$20 an hour
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guest service agent jobs near roanoke va

3p-11p Full Time Guest Service Agent - Courtyard by Marriott

Kalyan Hospitality
Roanoke, VA

Quick Apply

Job Details

Full-time
$15 an hour

Qualifications

Basic math

Full Job Description

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival until departure. This position is responsible for managing front desk operations, including check-in and check-out procedures, handling reservations, and addressing guest inquiries with professionalism and efficiency. The role requires a proactive approach to problem resolution, ensuring that any guest concerns are promptly and effectively managed to maintain high satisfaction levels. Additionally, the agent supports billing processes and manages foreign currency transactions accurately, contributing to the smooth financial operations of the hotel. Ultimately, this role is essential in creating a welcoming atmosphere that encourages repeat visits and positive reviews.

Minimum Qualifications:

Previous experience in a customer service role, preferably but not required in the hospitality industry.
Basic math skills for billing and handling foreign currency.
Ability to communicate clearly and professionally in English.

Preferred Qualifications:

Experience working in a hotel or similar hospitality environment.
Multilingual abilities to assist a diverse guest population.
Familiarity with additional phone systems and advanced billing software.
Physical ability to lift and bend as required for luggage handling.

Responsibilities:

Greet and welcome guests upon arrival, providing a warm and professional first impression.
Manage check-in and check-out procedures efficiently using hotel reservation and billing systems.
Handle guest inquiries, requests, and complaints promptly, ensuring effective problem resolution.
Process payments, including handling foreign currency transactions accurately and securely.
Coordinate with housekeeping and room service teams to fulfill guest needs and maintain room readiness.
Maintain accurate records of guest information and reservations using phone and computer systems.
Assist guests with special requests and provide information about hotel services and local attractions.
Lift and bend as necessary to manage luggage and assist guests with their belongings.

Skills:

The required skills such as front desk management, hotel reservations, and billing are utilized daily to ensure smooth guest check-in and check-out processes. Customer service and problem resolution skills are critical for addressing guest concerns promptly and maintaining satisfaction. Proficiency with phone systems and handling foreign currency enables effective communication and accurate financial transactions. The ability to lift and bend supports physical tasks like assisting guests with luggage and room service coordination. Preferred skills, including multilingual communication and advanced software knowledge, enhance the ability to serve a diverse clientele and streamline operational efficiency.

Quick Apply

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guest service agent jobs in roanoke va

3p-11p Full Time Guest Service Agent - Courtyard by Marriott

FRONT DESK CLERK

Laquinta Inn Roanoke Hollins

Laquinta Inn Roanoke Hollins 3p-11p

Guest Services Agent Evening Shift-3-11

Night Auditor

Front Desk Agent

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