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Patient Care Coordinator Manager

HUDSON PHYSICIANS SC
Hudson, WI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Staff supervision
Employee relationship building
High school diploma or GED

Full Job Description

JOB SUMMARY:

The Patient Care Coordinator (PCC) Manager provides leadership, direction, and operational oversight for the Patient Care Coordinator department, ensuring exceptional patient access, customer service, and efficient front-end clinic operations. This position is responsible for the overall performance of registration, scheduling, patient messaging, insurance verification, payment collection, provider scheduling and other patient access functions across the organization.

The PCC Manager directly oversees PCC Supervisors and provides strategic leadership in workforce planning, operational workflows, provider scheduling standards, quality improvement initiatives, staff development, and departmental performance. The Manager partners closely with clinical and administrative leaders to optimize patient access, improve operational efficiency, maintain regulatory compliance, and support organizational goals. This role is responsible for developing and implementing departmental policies and procedures, managing budgets, monitoring key performance indicators, resolving escalated operational concerns, and fostering a culture of accountability, teamwork, and exceptional patient service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides leadership, coaching, and performance management for PCC Supervisors
Develop departmental goals, strategic initiatives, and operational priorities
Oversees staffing models, recruitment, retention and planning
Monitors key performance indicators including call metrics, scheduling accuracy and registration quality
Collaborates with providers and leadership regarding provider templates and scheduling standards
Oversees training, competency development, and ongoing education for PCC staff
Conduct PCC staff meetings
Develops and maintains departmental policies, procedures, and workflows
Observe all PCC areas daily and provide support as needed
Conduct PCC staff performance reviews
Review and approve staff timecards
Partner with IT and EMR teams on system optimization and workflow improvements
Participate in interdepartmental informational meetings
Perform additional duties as assigned

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

Remain punctual, reliable, and available for late coverage if applicable
Maintain a positive and respectful attitude while supporting the clinic’s vision
Work effectively under pressure in a fast-paced environment
Remain flexible and adapt to changes in work priorities and procedures
Interact positively with all interdisciplinary team members
Maintain confidentiality of all information acquired through employment
Establish and maintain positive working relationships with patients, providers, internal personnel, and personnel from outside facilities
Follow clinic emergency/safety protocols and attend mandatory meetings
Abide by clinic protocols, ergonomic recommendations, and OSHA standards

PHYSICAL DEMANDS & WORKING CONDITIONS:

Abide by ergonomic recommendations of the position.
Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately
Sit for several hours
Subject to lifting and carrying supplies averaging 15 pounds
Repetitive motions involving use of phone and keyboard

SKILLS AND KNOWLEDGE:

EDUCATION:

Minimum: High School Diploma or equivalent

Preferred: Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration or a related field, or an equivalent combination of education and experience.

EXPERIENCE:

Minimum: Three (3) years of progressive experience in patient registration and scheduling, or ambulatory healthcare operations and two (2) years of supervisory or management experience

Preferred: Experience with template management, and process improvement. Experience with electronic medical records (EMR) and practice management systems

KNOWLEDGE:

Ability to work independently and communicate well with providers
Excellent verbal and written communication skills
Knowledge of medical terminology & health care insurance
Knowledge of PC, Windows, & Microsoft Office
Ability to multi-task

Quick Apply

Refine Your Search

medical office manager jobs in roberts, wi

Patient Care Coordinator Manager

Front Desk Receptionist/Office Manager

Business Office Manager - Full-Time Day/Evening

Practice Manager

Dental Practice Manager

Director of Clinical Operations

Operations Manager

Assistant Dental Office Manager

Family Health Manager

TMS Clinic Coordinator

Office Manager

Assistant Manager

Clinical Manager

Pediatric Clinic Director & Equity Partner (PT, OT, or SLP License Required)

Pharmacy Operations Manager

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