Top 5 Front desk supervisor Jobs in Robinsonville, Ms

Hotel Front Desk Agent
Caesars Entertainment —Robinsonville, MS
- $1,000 a day
- 8 hour shift
- Background check
- Hotel
- Computer skills
14d
Hotel Front Desk Agent (PT)
Caesars Entertainment —Robinsonville, MS
- $1,000 a day
- 8 hour shift
- Background check
- Hotel
- Computer skills
8d
Front Desk Agent
MCR Hotels —Southaven, MS
- $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Residence Inn Memphis Southaven —Southaven, MS
- Part-time
- Hotel
- High school diploma or GED
- Accounting
- Employee discount
Quick Apply
4d

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Hotel Front Desk Agent
Caesars Entertainment —Robinsonville, MS
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries;…
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Hotel Front Desk Agent

Caesars Entertainment -
Robinsonville, MS

Apply Now

Job Details

Full-time
$1,000 a day
14 days ago

Qualifications

Computer operation
Phone communication
Computer skills
Receptionist experience within hospitality industry
Office phone management

Full Job Description

Hotel Front Desk Agent

Robinsonville, MS, United States

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel.

Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

HOW YOU WILL CREATE THE EXTRAORDINARY

Process check-in and check-out transactions for guests
Registers guests to room while receiving all pertinent information accurately.
Perform guest registration and room assignments, accommodating special requests whenever possible.
Pre-register and block reservations.
Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.
Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc… when necessary
Assists with guest service recovery when possible
Maintains and Upbeat and Positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner.
Perform other tasks as assigned by supervisor or manager.
Troubleshoot all in-room movie / phone / billing problems.
Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
Cancel room reservations according to procedures.
Balance $1000 bank daily.
Prepare key packets, ensure miscellaneous brochures are fully stocked.

WHAT YOU WILL NEED

Strong Interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem solving ability.
One year experience in front desk or guest service field.
6 months experience in basic computer knowledge.
Must be a team Player.
Excellent oral and written communication in English; heavy telephone volume.
Must be able to tolerate secondary smoke.
Close knit environment, with constant co-worker involvement.
Must be able to complete several tasks at once with accuracy.
Must be able to stand for entire shift (an average 8 hour shift).
Ability to perform reaching, stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.

ABOUT US

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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front desk supervisor jobs in robinsonville, ms

Hotel Front Desk Agent

Hotel Front Desk Agent (PT)

Front Desk Agent

Guest Service Agent

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JOB SUMMARY

HOW YOU WILL CREATE THE EXTRAORDINARY

WHAT YOU WILL NEED

ABOUT US

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