Top 7 Tier 3 technical support Jobs in Robstown Tx

Tier 3 Technical Support
CoreRecon - Premier IT and Cyber Security —Corpus Christi, TX
- $40,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Strategy & Operations Manager (Bi-lingual Japanese/English)
CUC AMERICA INC —United States
- $120,000 - $160,000 a year
- Full-time
- 6 years
- Travel
- Contracts
- Health insurance
- Dental insurance
Quick Apply
7d

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Strategy & Operations Manager (Bi-lingual Japanese/English)
CUC AMERICA INC —United States
As the Strategy & Operations Manager, you will serve as the primary execution engine for CUC America's dual-platform strategy: leading the high-impact launch of…
$120,000 - $160,000 a year
Quick Apply
7d

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HVAC Service Tech - 4 Day Work Week
Columbus Worthington Air —Grove City, OH
Valid driver’s license & clean driving record. Work with the support of experienced leadership and ongoing technical training. Full-time, year-round HVAC work.
$80,000 - $100,000 a year
13d
Residential HVAC Technician – Steady Work, Weekly Pay
Columbus Worthington Air —Hilliard, OH
Valid driver’s license & clean driving record. Work with the support of experienced leadership and ongoing technical training. Full-time, year-round HVAC work.
$80,000 - $130,000 a year
13d

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Tier 3 Technical Support

CoreRecon - Premier IT and Cyber Security
Corpus Christi, TX

Quick Apply

Job Details

Full-time
$40,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer service
Threat detection & response
High school diploma or GED
Routing protocols
IT

Full Job Description

About us

CoreRecon is a fast-growing Premier IT & Cyber Security company specializing in delivering best-in-class IT services with cybersecurity at the core of every client environment. We offer an industry-leading, experience-based salary with performance incentives and a full benefits package including health, dental, and vision insurance, plus generous PTO.

2+ years of experience working for an MSP or in an IT helpdesk role
Proven hands-on experience with Cisco Meraki, MX appliances, MS switching, MR wireless, SD-WAN, and the Meraki Dashboard
Hands-on experience with Palo Alto Networks firewalls, policy management, App-ID, User-ID, GlobalProtect VPN, and Panorama
Strong networking fundamentals: TCP/IP, VLANs, VPNs, DNS, DHCP, and routing protocols
Availability to participate in the after-hours on-call rotation

Tier 3 Responsibilities & Escalation Ownership

Serve as the final escalation point for Tier 1 and Tier 2 technicians own complex, high-impact issues through to full resolution
Triage, prioritize, and manage escalated tickets; communicate status and resolution timelines to internal teams and clients
Perform root cause analysis on recurring or critical incidents and document findings and remediation steps
Mentor and coach Tier 1/Tier 2 staff through knowledge transfer sessions and escalation quality reviews
Lead troubleshooting of complex multi-system issues spanning network, endpoints, servers, and security infrastructure
Collaborate with vendors and third-party support on escalated cases requiring external expertise
Identify systemic gaps and contribute to ongoing improvements in escalation workflows and SOPs

Networking & Infrastructure

Configure, manage, and troubleshoot Cisco Meraki environments including switching, wireless, and security appliances
Administer Palo Alto Networks NGFWs firewall policy, threat prevention, GlobalProtect, and Panorama management
Monitor daily network activity to proactively identify and resolve outages, unusual patterns, or security events
Manage site-to-site and remote access VPN deployments and troubleshoot connectivity across client environments
Maintain documentation of all network configurations, hardware, and software

Preferred

VMware vSphere administration and troubleshooting experience
VMware Horizon View / VDI environment management
Relevant certifications: CCNA, PCNSE, CompTIA Network+/Security+, or equivalent
Experience with SIEM tools, endpoint detection, or security monitoring platforms

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Ability to Relocate:

Corpus Christi, TX 78401: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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tier 3 technical support jobs in robstown tx

Tier 3 Technical Support

Strategy & Operations Manager (Bi-lingual Japanese/English)

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