Top 9 Technical support specialist Jobs in Rochester, Mn

Customer Warranty and Product Specialist
KFI Products / Kappers Fabricating, Inc —Spring Valley, MN
- From $20 an hour
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Specialist
Guardian Pharmacy Services Management —Eden, MN
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Rochester, MN
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
14d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
2d
SOLAR PV Support Specialist - Solar Experience IS A MUST
EDGE Energy —United States
- $21 - $23 an hour
- Full-time
- Mid-level
- Residential
- Travel
- Health insurance
- Dental insurance
Quick Apply

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PC Support Technician
City of Rochester, MN —Rochester, MN
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Technical Support Specialist
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Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Customer Warranty and Product Specialist

KFI Products / Kappers Fabricating, Inc
Spring Valley, MN

Quick Apply

Job Details

Full-time
From $20 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Adobe Photoshop
Computer operation
Microsoft Excel
Customer service
Windows
Technical support
High school diploma or GED
Organizational skills
Customer support
Adobe Acrobat
Mechanical troubleshooting

Full Job Description

Job Title: Customer Warranty and Product Specialist

Department: Engineering/Admin/Product Support

Location: Spring Valley, MN

Reports To: General Manager and Engineering Department

Job Summary: KFI Products, a major brand in the ATV/UTV Powersports Industry, is looking for an energetic and professional individual with a great attitude and work ethic, detail-oriented and focused, and possessing excellent interpersonal skills including the ability to multitask. The Product Technical Help Specialist provides technical support and expertise to customers and internal teams. This role requires strong mechanical aptitude, proficiency or the ability to quickly learn Adobe software, and the ability to create user manuals. The ideal candidate will collaborate closely with the engineering team, assist with applications, update website data, communicate effectively with customers over the phone, process warranty claims, and support the sales team as needed.

Key Responsibilities:

Technical Support:

Provide technical assistance and troubleshooting support to customers via phone, email, and chat.
Diagnose and resolve mechanical and technical issues related to our products.

Documentation:

Create and update user manuals, product guides, and technical documentation.
Utilize Adobe software (InDesign, Illustrator, Photoshop) to design and format user-friendly manuals and guides, or demonstrate the capability to quickly learn these tools.

Collaboration with Engineering Team:

Work closely with the engineering team to understand product specifications and technical details.
Assist in the development and testing of new products and features.

Applications and Website Data:

Help maintain and update technical content on the company website.
Assist with the integration and application of new products into existing systems.

Customer Communication:

Provide clear and concise technical support to customers over the phone.
Ensure customer satisfaction by effectively addressing their concerns and providing timely solutions.

Warranty Claims:

Process warranty claims efficiently, ensuring accurate documentation and resolution.
Communicate with customers regarding the status of their warranty claims.
Coordinate with the engineering and production teams to verify claims and facilitate replacements or repairs as necessary.

Sales Support:

Assist the sales team with technical product information and customer inquiries.
Provide technical training and support to the sales team to enhance their product knowledge.

Windows Excel:

Utilize Windows Excel for data entry, analysis, and report generation.
Maintain accurate records and logs using Excel.

Qualifications:

Experience: 2-3 years in a technical support role is desired but not required.

Skills:

Strong mechanical aptitude and problem-solving skills.
Proficiency in Adobe software (InDesign, Illustrator, Photoshop) or the capability to quickly learn these tools.
Excellent written and verbal communication skills.
Ability to create clear, concise, and user-friendly technical documentation.
Experience with website content management and data updates.
Strong customer service skills and the ability to communicate complex technical information to non-technical users.
Experience in processing warranty claims and handling related documentation.
Ability to assist the sales team with technical support and training.
Familiarity with Windows Excel.

Other Requirements:

Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Familiarity with industry-specific software and tools is a plus.

Working Conditions:

This position primarily involves office work, with occasional travel to customer sites or industry events.
Our standard office hours of Monday-Thursday 8-5 and Friday 7-1.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer support: 1 year (Preferred)
Microsoft Excel: 2 years (Preferred)

Ability to Relocate:

Spring Valley, MN 55975: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support specialist jobs in rochester, mn

Customer Warranty and Product Specialist

IT Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

SOLAR PV Support Specialist - Solar Experience IS A MUST

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