Top 6 Assistant front office manager Jobs in Rochester, Mn

Assistant Front Office Manager
Hilton Rochester Mayo Clinic Area —Rochester, MN
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
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7d
Accounting Office / Assistant Bookkeeper
Cycle City —Rochester, MN
- $18 - $22 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Paid training
- Employee discount
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9d
Assistant Property Manager - Affordable
EVERGREEN REAL ESTATE SERVICES LLC —Rochester, MN
- $18 - $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Lead Administrative Assistant- Motion Analysis Lab
Mayo Clinic —Rochester, MN
- $22.57 - $30.45 an hour
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Health insurance

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Accounting Office / Assistant Bookkeeper
Cycle City —Rochester, MN
*Reception*: Serve as front desk receptionist, greeting visitors and managing a multi-line phone system with courtesy.
$18 - $22 an hour
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9d

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Administrative Assistant
Alcohol, Drug & Mental Health Board Franklin Cty. —Columbus, OH
Answer all incoming phone calls promptly; provides and records accurate information and transfers information in a timely manner; greet and direct visitors,…
$23.57 - $26.37 an hour
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HR Administrative Assistant
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room,…
$22 - $24 an hour
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7d

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Assistant Front Office Manager

Hilton Rochester Mayo Clinic Area
Rochester, MN

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Job Details

7 days ago

Qualifications

Hotel and accommodations payment processing
Confidential information handling
Hotel regulations compliance
Hotel policy compliance
Managing teams in a customer support role
Payment processing
Coaching
Staff scheduling
Customer satisfaction tracking
Processing cash transactions
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
Mid-level
Frontline customer support management
Financial issue resolution
Team development
Supervising experience
Financial records review
Decision making
Team training
Billing issue inquiries
Productivity software
Office management
Training & development
Hotel and accommodations guest complaints handling
Business operations
Employee engagement
Customer satisfaction improvement
Cross-functional collaboration

Full Job Description

Primary Responsibilities

Support the Assistant General Manager in overseeing daily Front Office operations.
Lead, coach, and motivate Front Office team members to deliver exceptional guest service.
Assist with scheduling, training, performance feedback, and team member development.
Provide hands-on support at the Front Desk, particularly during peak arrival and departure periods.
Ensure accurate and efficient check-in, check-out, reservation, payment, and billing processes.
Respond to and resolve guest concerns related to their stay, room, service experience, charges, payments, and billing.
Investigate billing discrepancies, explain charges clearly, and make appropriate corrections within established guidelines.
Take ownership of guest concerns from initial contact through resolution, including timely follow-up.
Make thoughtful service-recovery decisions that balance guest satisfaction with hotel policies and operational needs.
Monitor guest feedback and identify solutions that improve the guest experience and prevent recurring concerns.
Coordinate with Housekeeping, Maintenance, Reservations, Sales, Food and Beverage, and other departments to address guest needs.
Review daily reports, room status, occupancy, arrivals, departures, special requests, and VIP guests.
Assist with cash handling, credit procedures, room inventory, and Front Office controls.
Ensure compliance with Hilton brand standards, hotel procedures, and safety and security requirements.
Serve as Manager on Duty when assigned and respond to operational needs throughout the hotel.
Support team recognition, engagement, and a positive, accountable workplace culture.
Perform additional duties as assigned based on business needs.

Successful Candidates will have

A genuinely welcoming and hospitality-focused approach.
A solutions-oriented mindset and the ability to move challenges toward a timely resolution.
Strong judgment and the confidence to make decisions in a fast-paced environment.
The ability to remain professional, calm, and empathetic when handling sensitive guest concerns.
Strong attention to detail, particularly when reviewing guest accounts, payments, and billing discrepancies.
Clear and professional written and verbal communication skills.
A leadership style that balances team support, coaching, and accountability.
A strong sense of ownership and consistent follow-through.
The ability to collaborate effectively across hotel departments.
Flexibility and a willingness to provide hands-on support wherever needed.

Qualifications

Previous hotel Front Desk or guest-service experience required.
Previous supervisory or leadership experience preferred.
Hilton and OnQ experience preferred.
Experience resolving guest-service and billing concerns strongly preferred.
Proficiency with hotel systems, email, and Microsoft Office applications.
Ability to maintain confidentiality and exercise sound professional judgment.
Must be available to work a flexible schedule based on hotel needs, including mornings, evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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assistant front office manager jobs in rochester, mn

Assistant Front Office Manager

Accounting Office / Assistant Bookkeeper

Assistant Property Manager - Affordable

Lead Administrative Assistant- Motion Analysis Lab

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