Top 196 Guest experience manager Jobs in Rochester, Mn

General Manager (Birch Hill Suites)
J&P Hospitality Management, LLC —Rochester, MN
- $52,000 - $62,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Mileage reimbursement
- Health insurance
Quick Apply
Admissions Director
Eden Senior Care —Rochester, MN
- $70,000 a year
- Full-time
- Skilled nursing facility
- Inpatient
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate Manager of Visitor Management & Valet Operations - Mayo Clinic
Towne Park —Rochester, MN
- $60,000 - $65,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
9d
General Manager
HoneyBaked Ham Co. & Cafe —Rochester, MN
- $65,000 - $70,000 a year
- Weekends as needed
- Background check
- Casual dining restaurant
- ServSafe
- Paid training
- Health insurance
Quick Apply
Chick-fil-A Marketing Director
Chick-fil-A Ear of Corn —Rochester, MN
- $65,000 - $74,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Sales Consultant
Victra - Verizon Wireless Premium Retailer —Rochester, MN
- $40,000 - $64,000 a year
- Weekends as needed
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
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Assistant Manager
Valvoline Inc —Rochester, MN
- $21.75 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
Supervisor
Chuck & Don's —Rochester, MN
- $15.00 - $17.63 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid time off
- Employee assistance program
Quick Apply
Assistant Manager
Valvoline Inc —Rochester, MN
- $21.75 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
Guest Relations Manager, Hope Lodge
American Cancer Society —Rochester, MN
- $44,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Dental insurance
- Paid time off
General Manager- Mayo Civic Center
Legends Global —Rochester, MN
- $135,000 - $155,000 a year
- Full-time
- 5 years
- Public speaking
- Bachelor's degree
- Disability insurance
- Health insurance
Executive Team Leader GM Sales (Assistant Manager General Merchandise) - Rochester, MN
Target —Rochester, MN
- $64,000 - $128,000 a year
- Full-time
- Merchandising
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
10d
Director of Operations | Full-Time | Olmsted County Exhibition Center
Oak View Group —Rochester, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Senior Director-Enterprise Food Operations
Mayo Clinic —Rochester, MN
- $145,454.40 - $218,233.60 a year
- Weekends as needed
- Hybrid work
- 7 years
- Master's degree
- Bachelor's degree
- Health savings account
- Health insurance
7d
Office Manager
RE MAX Results —Rochester, MN
- $60,000 - $65,000 a year
- Mid-level
- Office
- High school diploma or GED
Quick Apply
8d
Starbucks Team Leader - Rochester N., MN
Target —Rochester, MN
- $22.75 - $38.65 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
10d
Assistant Manager
Target Optical —Rochester, MN
- $21.39 - $33.36 an hour
- Full-time
- Customer service
- Merchandising
- Mid-level
- Health insurance
- Paid time off
11d
Assistant Manager
Kwik Trip —Rochester, MN
- $56,000.00 - $81,855.80 a year
- Full-time
- Mid-level
- Team management
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Assistant Front Office Manager - Kahler Grand Hotel
Kahler Hotels LLC —Rochester, MN
- $55,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Paid training
- Dental insurance
8d
Host
CRAVE American Kitchen & Sushi Bar —Rochester, MN
- $13 - $15 an hour
- Part-time
- Computer literacy
- Computer skills
- Restaurant
- Employee discount
- Flexible schedule
Quick Apply

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guest experience manager jobs near rochester, mn

General Manager (Birch Hill Suites)

J&P Hospitality Management, LLC -
Rochester, MN

Quick Apply

Job Details

Full-time
$52,000 - $62,000 a year

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer literacy
High school diploma or GED
Driver's License
Driving
Employment law in talent management
General management

Full Job Description

Ready to lead with purpose and energize a high-performing team? We’re looking for a driven, people-focused General Manager to take charge of our hotel. Ideal for hospitality, restaurant, or retail leaders craving a schedule that’s typically day shift, Monday–Friday.

$52K–$62K base salary with monthly sales commission potential.

PTO, 401(k), Medical, Dental, Vision, and Life Insurance available.

Job Description

Job Title: General Manager

Reports to: Area Manager

FLSA Status: Exempt

Location: On-Site, Single Property

Direct Reports: 8+, depending on the needs of the business

Salary Range: $52,000 - $62,000 plus Monthly Sales Commission

Department: Property Operations

JOB SUMMARY:

Plans, directs, and coordinates all daily operations of the hotel. This includes staffing, guest services, property maintenance, and overall performance. Oversees the hotel's appearance, cleanliness, and safety. Monitors expenses, revenues, and financial performance against budget and goals. Maintains control over operating costs and ensures profitability. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage the hotel according to the business plan and budget, with a strong focus on room sales.

Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.

Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.

Build relationships with local businesses, competitors, and community groups to promote the hotel.

Knows area attractions and local services to assist guests and provide excellent hospitality.

Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.

Ensure rooms meet brand and cleanliness standards through daily inspections.

Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.

Train the team on emergency procedures and safety standards in line with OSHA regulations.

Maintain key control systems for guest and staff safety.

Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).

Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.

Encourage guest feedback and respond to issues quickly to maintain high satisfaction.

Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.

Recruit, hire, and train quality staff to build a strong team.

Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.

Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.

Submit accurate payroll data every pay period.

Coach, develop, and train team members consistently.

Conduct performance reviews and use progressive discipline when needed to address performance issues.

Be knowledgeable in and follow all J&P programs.

Perform other job duties as assigned.

QUALIFICATIONS:

2-5 years of General Manager experience.

Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.

Strong leadership and coaching skills.

Familiar with local, state, and federal employment laws and basic HR practices.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Strong organizational and time management skills.

Clear verbal and communication skills.

Good judgement and decision-making skills.

High School Diploma or equivalent required; College degree is a plus.

EXPECTATIONS:

Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.

Valid driver’s license and Real ID-compliant ID required.

Must maintain a neat, professional appearance appropriate for a hotel environment.

Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

This position requires regular use of a personal vehicle to perform job-related duties such as bank deposits, lot drives, and other site errands. The employee must maintain a person vehicle in safe operating condition and carry state-required insurance coverage.

The company will provide mileage reimbursement at the then-current IRS standard rate for business-related travel only. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.

PHYSICAL REQUIREMENTS:

Must be able to use a computer and phone for extended periods.

Must be able to stand, walk, and climb stairs for long periods.

Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.

Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.

Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

J&P participates in E-Verify

Quick Apply

Refine Your Search

guest experience manager jobs in rochester, mn

General Manager (Birch Hill Suites)

Admissions Director

Associate Manager of Visitor Management & Valet Operations - Mayo Clinic

General Manager

Chick-fil-A Marketing Director

Sales Consultant

Assistant Manager

Supervisor

Assistant Manager

Guest Relations Manager, Hope Lodge

General Manager- Mayo Civic Center

Executive Team Leader GM Sales (Assistant Manager General Merchandise) - Rochester, MN

Director of Operations | Full-Time | Olmsted County Exhibition Center

Senior Director-Enterprise Food Operations

Office Manager

Starbucks Team Leader - Rochester N., MN

Assistant Manager

Assistant Manager

Assistant Front Office Manager - Kahler Grand Hotel

Host

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