Top 9 Helpdesk support Jobs in Rochester, Mn

Customer Service Representative
Data-Smart Computers, Inc. —Rochester, MN
- $35,000 - $45,000 a year
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
The HT Group —Rochester, MN
- $35,000 - $45,000 a year
- Administrative experience
- IT
- Communication skills
Quick Apply
3d
PC Support Technician
City of Rochester, MN —Rochester, MN
- $32.94 - $40.62 an hour
- Full-time
- Computer Science
- Mid-level
- Office

Discover related jobs

Based on your search for helpdesk support jobs.

PC Support Technician
City of Rochester, MN —Rochester, MN
An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely…
$32.94 - $40.62 an hour
Hybrid Desktop Support Analyst
Helion Technologies Inc —Rochester, MN
When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team.
$20 - $26 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
Customer Call Represenative
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear,…
$19 - $22 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk support in rochester, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near rochester, mn

Customer Service Representative jobs in Rochester, MN

PC Technician jobs in Rochester, MN

Customer Service Representative jobs in Virginia

Liquor Sales Representative jobs in Texas

Passenger Service Agent jobs in John F. Kennedy International Airport, NY

Customer Service Representative jobs in Fort Worth, TX

Customer Service Representative jobs in Birmingham, AL

Customer Service Representative jobs in Mooresville, NC

Financial Services Representative jobs in Las Vegas, NV

Emergency Department Technician jobs in Fontana, CA

Pc Technician jobs in Myford, CA

Pc Technician jobs in King Of Prussia, PA

Pc Technician jobs in Carlstadt, NJ

Data Center Technician jobs in Richardson, TX

Pc Technician jobs in Pearland, TX

Eeg Technician jobs in San Diego, CA

Customer Service jobs in Saint Paul, MN

Customer Service Representative jobs in Delaware

Customer Service Representative jobs in Hammond, IN

Customer Service Representative jobs in Santa Clara, CA

Customer Service Representative

Data-Smart Computers, Inc.
Rochester, MN

Quick Apply

Job Details

Full-time
$35,000 - $45,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Interpersonal skills
Writing skills
Administrative experience
High school diploma or GED
Attention to detail
Problem-solving
Conflict management
Productivity software
Technical Proficiency

Full Job Description

Job Summary

We are seeking a reliable and customer-focused IT Customer Service Representative / Dispatcher to serve as the first point of contact for our clients. This role is responsible for answering incoming calls, creating and managing service tickets, coordinating technician schedules, and providing administrative support to ensure efficient service delivery. The ideal candidate is organized, detail-oriented, and enjoys helping customers while working in a fast-paced technology environment.

Key Responsibilties

Customer Service & Dispatching

Answer incoming phone calls, emails, and service requests from clients.
Create, update, and prioritize service tickets in the company's ticketing system.
Gather and document detailed information regarding technical issues and service requests.
Dispatch and coordinate technicians based on priority, availability, and customer needs.
Monitor ticket status and ensure timely follow-up with customers and technical staff.
Provide exceptional customer service and maintain professional communication at all times.

Administrative & Back Office Support

Perform light administrative and back-office duties as assigned.
Maintain accurate customer records and service documentation.
Assist with filing, data entry, and updating internal systems.
Prepare reports and support operational workflows as needed.

Procurement & Quoting

Assist with ordering and tracking technology equipment, software, and supplies.
Coordinate with vendors regarding pricing, availability, and order status.
Generate customer quotes and proposals for products and services.
Ensure quote accuracy and maintain procurement records.

Job Qualifications

High school diploma or equivalent required; associates degree preferred.

Proven customer service experience, preferably in a call center or retail

environment.

Strong communication skills, both verbal and written.
Excellent problem-solving and conflict-resolution abilities.
Problem-solving abilities with a keen attention to detail.
Team player with the ability to collaborate effectively with colleagues.
Previous customer service, dispatching, administrative, or help desk experience preferred.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with Microsoft Office and common business software.
Ability to learn ticketing, CRM, and dispatching systems quickly.
Strong attention to detail and problem-solving skills.
Experience in an IT, MSP (Managed Service Provider), or technology environment is a plus.

Skills:

Exceptional customer service skills with a strong focus on customer satisfaction.
Ability to multi-task and handle high-pressure situations.
Attention to detail and accuracy.
Excellent communication and interpersonal abilities.
Strong problem-solving skills and the ability to resolve customer issues.
Proficiency in using relevant computer systems and software

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in rochester, mn

Customer Service Representative

Customer Service Representative

PC Support Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk support in rochester, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected