Top 39 Customer service manager Jobs in Rochester, Ny

Call Center Representative 2, (SG - 14) (NYHELPS) Item# 01830(Multiple)
State of New York - State Comptroller, Office of the —Rochester, NY
- $56,506 - $68,630 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
6d
Supervisor, Service Desk
University of Rochester —Brighton, NY
- $63,815 - $95,723 a year
- Full-time
- Mid-level
- Office
- Windows
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Director - Customer Service
Avangrid —Rochester, NY
- $180,000 - $225,000 a year
- Extended hours
- 11+ years
- Finance
- Master's degree
- Dental insurance
- Tuition reimbursement
2d
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops-Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Manager Client Services Ops, Enterprise - East
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Manager Client Services Ops, East-Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Assistant Community Manager/Customer Service
Ashley Management Corporation —Rochester, NY
- $18 - $19 an hour
- Full-time
- Sales
- Customer service
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
17h
Customer Service Manager
Fonte Surgical Supply, Inc. —Irondequoit, NY
- From $50,000 a year
- Full-time
- Mid-level
- Conflict management
- Ability to sit for extended periods
Quick Apply
Customer Success Manager
Five Star Bath Solutions of Rochester —Manchester, NY
- $25 - $35 an hour
- Part-time
- Hybrid work
- Mid-level
- Organizational skills
- Communication skills
- Work from home
Quick Apply
Client Service Supervisor- Mailroom & Hospitality
Canon U.S.A., Inc. —Rochester, NY
- $62,353 - $68,700 a year
- Full-time
- Clean driving record
- Sales
- Inventory management
- Profit sharing
- Health insurance
Real Time Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $50,000 - $57,000 a year
- Weekends as needed
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Lead Airport Agent - Customer Service
Envoy Air Inc. —Rochester, NY
- $18.08 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Exp Customer Service Desk Manager
Honeoye Falls Market Place —Mendon, NY
- $23 - $25 an hour
- Full-time
- Grocery store experience
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
7d
FT- Customer Experience Manager Greece
Five Below Inc —Rochester, NY
- From $19 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —Rochester, NY
- From $18.60 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
7d
Customer Service Team Leader
Goodwill of the Finger Lakes —Brockport, NY
- $20.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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Call Center Representative 2, (SG - 14) (NYHELPS) Item# 01830(Multiple)

State of New York - State Comptroller, Office of the
Rochester, NY

Apply Now

Job Details

Full-time
$56,506 - $68,630 a year
6 days ago

Benefits

Paid holidays
Visa sponsorship
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Loan forgiveness
Opportunities for advancement

Qualifications

Some college
Computer operation
Customer communication
Staff supervision
Managing teams in a customer support role
Client inquiry handling
Training material drafting
Mid-level
High school diploma or GED
Driver's License
Quality control management
Bachelor's degree
PeopleSoft
Team training
Quality issues
Call monitoring
Computer skills
Telephone systems
Instructional materials development
Application support
Training & development
1 year
Call center management
Policy Development
Client interaction via phone calls
Performance evaluation

Full Job Description

Duties Description Supervise a team of Call Center Representative 1's and directly handle the more complex calls and issues to ensure a prompt and appropriate resolution of problems and that any necessary corrective actions are taken. Monitor telephone calls taken by subordinate staff and/or have direct customer contact to ensure adherence to quality control, performance, and operation standards; provide technical assistance or training; assist in the maintenance and revision of policy and procedure manuals, training documents, and other materials which serve as instructional aids; and identify problems or complaint trends in a particular subject area and communicate these to the appropriate division and/or section for handling. Perform call taking and electronic functions during peak volume times and for staff coverage.

Minimum Qualifications New York State Comptroller.

Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

Non-Competitive Qualifications for appointment under the NYHELPS Program:

For appointment to a Call Center Representative 2 you must have:

High school graduation or equivalency AND three (3) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

OR

60 college credits AND two (2) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

OR

Bachelor's degree AND a year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as a Call Center Representative 1 or Call Center Representative 1 (Spanish Language) (SG-09).

Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.

If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service.

Additional Comments Preferred Qualifications/Knowledge, skills, and abilities:

Exhibits excellent interpersonal skills with staff and customers, both in-person and over the telephone
Possesses effective oral and written skills
Performs tasks accurately and within specific time frames
Operates a personal computer and effectively demonstrates a working knowledge of the PeopleSoft system, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries
Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
Possesses a valid driver’s license for travel purposes

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:

A state pension with vesting after five years’ service
Comprehensive medical, dental and vision insurance available to all employees and their dependents
Flexible spending accounts for dependent and health care
Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
Public Service Loan Forgiveness (PSLF)
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Holiday and paid time off
Shift and geographic pay differentials
A committed continuous learning environment
Informational Brown Bag sessions
Wellness at Work Programs to promote employee health and wellness
OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
And much more

Some positions may require additional credentials or a background check to verify your identity.

Apply Now

Refine Your Search

customer service manager jobs in rochester, ny

Call Center Representative 2, (SG - 14) (NYHELPS) Item# 01830(Multiple)

Supervisor, Service Desk

Manager Client Services Ops- Enterprise

Senior Director - Customer Service

Lead Client Services Ops - Growth

Manager Client Services Ops-Growth

Senior Manager Client Services Ops, Enterprise - East

Senior Manager Client Services Ops, East-Majors

Client Services Supervisor - Majors

Assistant Community Manager/Customer Service

Customer Service Manager

Customer Success Manager

Client Service Supervisor- Mailroom & Hospitality

Real Time Specialist

Lead Airport Agent - Customer Service

Branch Operations Supervisor - Commercial Insurance

Exp Customer Service Desk Manager

FT- Customer Experience Manager Greece

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Customer Service Team Leader

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