Top 9 Entry level it technician Jobs in Rochester, Ny

Customer Tech Suppt Tech I
University of Rochester —Rochester, NY
- $20.34 - $28.51 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
IT - Computer Support Assistant 2026/27
East Irondequoit Central School District —Irondequoit, NY
- From $19 an hour
- Part-time
- Computer Science
- Microsoft Office
- High school diploma or GED
14d
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Rochester, NY
- $16.00 - $20.80 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Desktop Technician
Brite —Victor, NY
- $21.00 - $23.50 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
EHR App Credentialed Trainer I
University of Rochester —Rochester, NY
- $56,500 - $79,100 a year
- Full-time
- Hybrid work
- Classroom
- Public speaking
- Mid-level

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EHR Applications Analyst I
University of Rochester —Brighton, NY
Ability to develop creative solutions to complex problems and develop critical thinking skills required. Works with the project team, subject matter experts,…
$64,200 - $96,200 a year
Customer Tech Suppt Tech I
University of Rochester —Rochester, NY
Maintains constant communication with team to ensure coverage of all calls. Utilizes technical expertise to diagnose and resolve problems related to client…
$20.34 - $28.51 an hour

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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entry level it technician jobs near rochester, ny

Customer Tech Suppt Tech I

University of Rochester -
Rochester, NY

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Job Details

Full-time
$20.34 - $28.51 an hour

Qualifications

Customer communication

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 105 H

Compensation Range:

$20.34 - $28.51

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices, escalating as needed. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Assists with setup, configuration and maintenance of endpoint devices.

ESSENTIAL FUNCTIONS

Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. Troubleshoots and resolves device-related OS, connectivity or application issues.
Assists with setup, configuration, and maintenance of endpoint devices.
Utilizes technical expertise to diagnose and resolve problems related to client technologies. Proactively identifies issues that can be handled before a ticket is submitted. Gathers feedback and addresses or brings to management.
Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers and keeping track of progress, reporting back to project manager.
Maintains constant communication with team to ensure coverage of all calls. Ensures all sites are covered and if necessary, relocates to other sites to provide coverage.
Assists with testing and deployment of new and replacement systems, printers and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met.
Conducts 1:1 training with customers on the use of hardware and applications as needed.
Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. Maintains working knowledge of wide range of applications and technologies.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of relevant experience required

KNOWLEDGE, SKILLS AND ABILITIES

Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required
Exception customer service skills required
Strong communication skills required
Logical thinker with good problem-solving skills required
Knowledge of current operating systems for PCs preferred
Proficient in hardware break/fix and troubleshooting preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

entry level it technician jobs in rochester, ny

Customer Tech Suppt Tech I

IT - Computer Support Assistant 2026/27

IT Support Analyst

Geek Squad Agent (Retail Store)

Desktop Technician

EHR App Credentialed Trainer I

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