Top 25 Incident manager Jobs in Rochester, Ny

IT / OT Infrastructure Manager
Re:Build Manufacturing —Rochester, NY
- $104,000 - $154,000 a year
- Hybrid work
- Azure
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Specialist- Incident Mgmt
Prime Care Coordination —Rochester, NY
- $23 - $26 an hour
- Full-time
- 18 years or older
- Writing skills
- Mid-level
Quick Apply
Operations Support Rep II
University of Rochester —Rochester, NY
- $19.04 - $26.63 an hour
- Part-time
- Mid-level
- High school diploma or GED
- University
Safety Manager
CP Ward —Scottsville, NY
- $75,000 - $105,000 a year
- Full-time
- Construction site
- Driver's License
- Travel
Quick Apply
Communication Rep II,Emerg Med
University of Rochester —Rochester, NY
- $25.60 - $35.84 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Sr. Cloud Engineer- Infrastructure
Megazone Cloud US —Rochester, NY
- $145,000 - $165,000 a year
- Contract
- Computer Science
- HIPAA
- Databases
Quick Apply
Director of Education
Villa of Hope —Rochester, NY
- $90,000 - $100,000 a year
- Full-time
- Experience working with individuals with disabilities
- Writing skills
- 3 years
Quick Apply
6d
Quality Management Specialist I
DePaul —Rochester, NY
- $23.20 - $24.70 an hour
- Part-time
- Nursing
- Clean driving record
- RN License
- 403(b) matching
- Paid holidays
COMMUNICATIONS SPECIALIST
Mercy Flight Central Inc —Canandaigua, NY
- $22.50 - $28.63 an hour
- 10 hour shift
- OSHA
- Computer literacy
- English
Security Officer Enhanced Part Time Incident Reporting
Allied Universal —Webster, NY
- $18 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- Opportunities for advancement
Quick Apply
3d
Infrastructure Engineer - Cloud
Deloitte —Rochester, NY
- $93,000 - $191,000 a year
- Overtime
- Azure
- Computer Science
- 5 years
9d
Identity Governance & Administration (IGA) Engineer (Saviynt)
MKS Inc. —Rochester, NY
- $88,000 - $147,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Security Officer Part Time Patrol Incident Detection
Allied Universal —Webster, NY
- $18 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- Opportunities for advancement
Quick Apply
2d
Controls Engineer
Invio Automation —Webster, NY
- $85,000 - $130,000 a year
- Customer service
- Engineering
- Mid-level
Quick Apply
Registered Nurse
Heritage Christian Services —Rochester, NY
- $70,000 - $76,500 a year
- Nursing
- RN License
- Mid-level
- Dental insurance
- Tuition reimbursement
FLIGHT NURSE
Mercy Flight Central Inc —Canandaigua, NY
- $30 - $32 an hour
- CPR Certification
- Nursing
- RN License

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IT / OT Infrastructure Manager

Re:Build Manufacturing -
Rochester, NY

Quick Apply

Job Details

$104,000 - $154,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

CMMC
Managing technical support teams
Staff supervision
Technical documentation
Regulatory compliance
System design
Security compliance frameworks implementation
System design for system development
Team development
Hardware support
Design engineering
Systems engineering
Regulatory Frameworks (Architecture security)
Leading team collaboration initiatives
Cloud compliance
AI-driven automation
Managing tech infrastructure teams

Full Job Description

About Re:Build Manufacturing

Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America's next generation industrial company. At Re:Build we deploy deep expertise in engineering, operations management, and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid, principled operating culture to drive differentiated outcomes. Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential.

Re:Build was founded to pioneer a profitable model for the revitalization of US manufacturing. We've assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services, and we're leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our customers span a wide array of industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment.

Who we are looking for

We're seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience for all Re:Builders. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement approach.

The ideal candidate is resilient, empathetic, and outcome-driven—someone who can balance operational excellence with long-term architectural thinking while building trust across IT and the business.

The Role

The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build. This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered.

You'll partner closely with business leaders, IT peers, and vendors to solve today's infrastructure challenges and design solutions that support future growth.

What you get to do!

Leadership & Team Management

Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
Manage staffing, scheduling, priorities, performance reviews, and professional development plans
Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed

Infrastructure Operations & Reliability

Oversee all infrastructure operations, processes, and service delivery
Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
Own and lead critical incident management processes and post-incident improvements
Support the team with incident resolution, service requests, and project execution when needed

Architecture & Engineering

Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
Lead design, build, test, and support activities for infrastructure solutions across the enterprise
Ensure infrastructure standards, patterns, and documentation are current and effective

Continuous Improvement & Metrics

Define, validate, and communicate important infrastructure metrics and performance indicators
Drive continuous improvement across people, processes, and systems using data-driven methods
Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively

Planning, Governance & Vendors

Contribute to IT planning, budgeting, forecasting, and vendor management
Ensure infrastructure aligns with security, compliance, and regulatory requirements
Monitor end-user satisfaction and feedback, translating insights into actionable improvements

What you bring to the Team

Education & Experience

Bachelor's degree in Information Technology or a related field, or equivalent practical experience
7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
5+ years of experience leading and managing infrastructure teams
Current IT industry certifications are a plus

Deep Core Technical Expertise

Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-V
Cloud Platforms: Microsoft Azure, AWS, Google Cloud
Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services
Storage, Backup & Recovery
Complex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forest
Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
Microsoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms
Data Center Operations: Racks, cabling, power, cooling, fire suppression
Monitoring & Alerting: Including preference for automated remediation
Patch & Asset Lifecycle Management

Additional Knowledge & Strengths Required

Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)
Familiarity with CAD systems
ITIL processes and service management concepts
Experience employing AI tools to streamline and improve IT operations
Strong documentation skills (architecture, policies, runbooks, procedures)
Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture
Proven ability to learn new technologies quickly and apply them effectively

Nice-to-Have

Working knowledge of Lean Manufacturing principles
Experience in manufacturing environments and OT networking

Location: Rochester, NY (hybrid – 3 days onsite / 2 days remote). Candidates must be local to the Rochester, NY area or willing to relocate.

The base salary range for this position is $104,000 – $154,000 per year. This range represents the Company's good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

We want to work with people that reflect the communities in which we operate

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at 617.909.6275.

Quick Apply

Refine Your Search

incident manager jobs in rochester, ny

IT / OT Infrastructure Manager

Quality Assurance Specialist- Incident Mgmt

Operations Support Rep II

Safety Manager

Communication Rep II,Emerg Med

Sr. Cloud Engineer- Infrastructure

Director of Education

Quality Management Specialist I

COMMUNICATIONS SPECIALIST

Security Officer Enhanced Part Time Incident Reporting

Infrastructure Engineer - Cloud

Identity Governance & Administration (IGA) Engineer (Saviynt)

Security Officer Part Time Patrol Incident Detection

Controls Engineer

Registered Nurse

FLIGHT NURSE