Primary Objective of Position To maximize guest satisfaction by providing clean, fully functional guestrooms in a timely and friendly manner. To embrace the values of the Company Culture and Guiding Principles. Major Areas of Accountability -- greet guests when they pass you, saying “Good Morning/Afternoon/Evening”. Reports unusual circumstances to Housekeeping Supervisor. Completes assigned projects. Ensuring Financial Success Associate Engagement Presentation of Our Hotels Driving Guest Loyalty Community & Global Focus Housekeeper 2017 2) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum cleaner. Stocks supply cart correctly. Cleans cart and vacuum cleaner on a regular basis. Checks stock daily. Notifies Housekeeping Supervisor immediately if any stock shortages exists. Pulls any damaged or rewash linen and returns them to the Housekeeping Department. 3) Ensures safety and maximum security. Linen closet doors must be closed and locked when unoccupied. Clean one guestroom at a time and lock the door if there is a need to leave the room before fully cleaned. Position supply cart in front of guestroom door when cleaning, leaving the guestroom door open. Never open a guest room for anyone. Refer the guest to the front desk to obtain a key, or find your supervisor. Do not leave guest room/pass keys in rooms or on your cart. If Guest returns to room while you are cleaning the rooms, request room key from guest and insert key into lock making sure it opens the door before allowing access to room. Report all “Do Not Disturb” or bolted door rooms to Housekeeping Supervisor at the specified time. Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers. 4) Ensures the property consistently maintains a clean, hospitable and professional environment. Adheres to Hotel’s standards of operations. Ensuring compliance with licensing laws, health and safety and other statutory regulations. Maintains safe and secure environment for guests and associates. Maintain a clean, pleasant, and professional image to the guest. Follows hotel’s grooming and dress standards and wear the proper uniform at all times. Attends work on time as scheduled. Courteously and promptly responds to guests’ requests. 5) General Job Performance Requirements. Associate is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Ensuring Financial Success Associate Engagement Presentation of Our Hotels Driving Guest Loyalty Community & Global Focus Housekeeper 2017 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. Requests assistance as needed. Requires strong attention to detail. Ability to communicate to guests and team members verbally or in written form. At all times projects a favorable image of the Hotel to the public. 6) General Physical Requirements. The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation. Move, transport, put, install, remove, replace, position, place, and transfer. Move about or to, position self. Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. Stand for extended periods of time. Communicate, converse, discern, convey, discuss. Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess. Ability to bend, lift, kneel, and be in motion for the full day. Must be able to move continuously during work hours and able to lift and/or carry 50 pounds. Education and/or Experience One to three month’s related experience and/or training; High school diploma; or equivalent combination of education and experience. Competencies Be at work consistently and on time; Arrive at meetings on time. Able to read and interpret written information. Able to work alone or with others. Able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan. Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. Ensuring Financial Success Associate Engagement Presentation of Our Hotels Driving Guest Loyalty Community & Global Focus Housekeeper 2017 Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance. Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics. Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process. Contribute to building a positive team spirit; ask for and offer help when needed. Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
With Successful Completion of 30 days a Bonus of $250 will be paid out. With the Successful Completion of 90 days, we will pay an additional $250
Pay: From $17.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
