Top 26 Outbound customer service representative Jobs in Rochester, Ny

Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
2d
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- Word processing
- English
Quick Apply
Inside Sales Representative - Rochester, NY | Earn Up to $25/Hour After Training
Renewal by Andersen —Rochester, NY
- $18 - $25 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
- Paid parental leave
Quick Apply
Contact Center Agent Great Benefits & Fulltime! (In person - Williamson NY)
Wilbert's U-Pull It of Williamson —Williamson, NY
- From $18 an hour
- Full-time
- High school diploma or GED
- Ability to sit for extended periods
- In-person
- Health savings account
- Disability insurance
Quick Apply
Customer Service Representative
Mr. Handyman —Rochester, NY
- $18 - $20 an hour
- Mid-level
- Office
- Computer skills
Customer Service Associate
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $18 an hour
- 8 hour shift
- Computer literacy
- High school diploma or GED
- US work authorization
- Work from home
Quick Apply
Customer Service Representative / Receptionist
GEICO Local Office: Rochester - East —Rochester, NY
- $18 - $20 an hour
- Full-time
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Internet Sales Coordinator - Automotive
Hoselton Auto Mall —East Rochester, NY
- $45,000 - $65,000 a year
- Full-time
- 18 years or older
- Spanish
- Computer literacy
- Profit sharing
- Paid holidays
Quick Apply
CS Team Lead I
AeroSafe Global —Rochester, NY
- $21 - $24 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
3d
Sales Development Representative
Paychex —Rochester, NY
- $40,000 - $60,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Paid holidays
- Health insurance
10d
Business Development Representative - Managed Services (Salt Lake City, UT)
Brite —Victor, NY
- $47,000 - $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business development
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance

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Call Center Representative

University of Rochester -
Rochester, NY

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Job Details

Full-time
$19.72 - $26.62 an hour

Qualifications

In-person patient registration
Patient scheduling systems
Patient question and concern management
Medical documentation
Email customer support
Technical support via phone
Electronic health records (EHR) management
Phone communication
Maintaining patient confidentiality
Client inquiry handling
Patient demographics
Patient complaint handling
Incident Escalation
Improving operational efficiency
Phone call screening
High school diploma or GED
Medical administrative support
Healthcare referral management
Customer issue escalation
Billing issue inquiries
Case referral
Phone triage
1 year
Technical support via email
Managing patient records
Standard operating procedures (SOPs)
Customer interaction during outreach
Communication skills
Patient scheduling via phone
Email support

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

500164 SMH Neurology Call Center

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.72 - $26.62

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

ESSENTIAL FUNCTIONS

Answers large volume of inbound inquiries by phone, email and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures in order to schedule patient appointments, resolve patient issues, responds to patient/physician inquiries, handles or redirects billing inquiries, handles patient/customer complaints and provides basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, registers patients, records information and documents problem resolutions.
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for many University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security, or Public Relations. Researches, resolves and documents non-routine paging issues which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately so all calls are resolved/documented.
Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards. This may include, but is not limited to making routine appointments, managing wait/recall lists and communications regarding event cancellations, changes and updates.
Monitors appointment schedules, systems, and resources. Provides feedback and suggestions for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers.
Keeps abreast regulations, compliance requirements and applies best practices. Is aware of and avoids issues downstream related to scheduling, initial registration and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of customer service experience required
Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

outbound customer service representative jobs in rochester, ny

Call Center Representative

Call Center Representative II

Call Center Representative III

Bilingual Customer Service Representative

Inside Sales Representative - Rochester, NY | Earn Up to $25/Hour After Training

Contact Center Agent Great Benefits & Fulltime! (In person - Williamson NY)

Customer Service Representative

Customer Service Associate

Customer Service Representative / Receptionist

Internet Sales Coordinator - Automotive

CS Team Lead I

Sales Development Representative

Business Development Representative - Managed Services (Salt Lake City, UT)

Licensed Insurance Representative - Remote

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