Shared Services Senior Project Coordinator
Consulting Managed Services
Remote Flex in New York State only (some onsite work may be required)
Nonexempt, Full-Time, 37.5 hours/week
Compensation: $30.29 - $31.25 per hour
Put the CARE in your CAREER!
At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.
We are seeking a talented Shared Services Senior Project Coordinator to join our team of nearly 500 employees. The Shared Services Senior Project Coordinator supports the coordination and tracking of cross-functional business initiatives across multiple business management support functions. This role serves as a point of coordination between operational leaders, service delivery teams, vendors, and other stakeholders, helping projects, process improvements, and organizational priorities move forward on time and within scope. This role provides day-to-day project coordination by supporting decision-making, documenting accountability, tracking risks and dependencies, and maintaining clear communication across functions. While this role is not directly responsible for owning operational processes or final decision-making authority, this role is accountable for keeping projects and all associated requirements organized, visible, and on track so business teams can successfully execute their work.
In this role, you will
Project Coordination & Support
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Coordinate and support cross-functional projects involving business management support functions such as Accounting, Finance, Contracting, Human Resources, Compliance, and Administrative Services.
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Develop and maintain project plans, timelines, milestones, resource requirements, and deliverables.
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Coordinate and help facilitate project meetings, status reviews, and planning sessions.
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Track project timelines and deliverables to keep work on schedule and aligned with priorities.
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Monitor progress, identify roadblocks, and bring issues forward to leadership for resolution.
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Coordinate activities among internal stakeholders, external clients, and business partners.
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Track contract renewal dates and coordinate timely renewal actions with relevant stakeholders.
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Coordinate meetings with Shared Services Initiative partners, including Causewave Community Partners and Council of Agency Executives.
Documentation & Accountability Support
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Support leadership in clarifying roles, responsibilities, and ownership across project teams.
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Track outstanding decisions and follow up with stakeholders to keep them moving toward resolution.
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Document processes, decisions, action items, risks, dependencies, and scope changes.
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Escalate unresolved issues, resource constraints, and project risks to the supervisor with supporting information.
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Support leaders in evaluating tradeoffs, prioritizing initiatives, and making informed decisions.
Business Process & Operational Improvement
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Partner with functional leaders to identify opportunities for process improvement, standardization, and operational efficiency.
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Support the design and implementation of shared services models, governance structures, and service delivery improvements.
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Develop and maintain project management tools, templates, workflows, and reporting mechanisms.
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Facilitate cross-functional collaboration to ensure alignment and minimize operational silos.
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Promote continuous improvement and lessons learned throughout the project lifecycle.
Risk, Budget & Resource Management
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Identify and track project risks, issues, and dependencies, and bring them to the supervisor's attention.
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Support impact and risk analysis and help identify possible mitigation options.
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Assist with project budgeting, forecasting, and resource planning as needed.
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Follow established change management processes for scope, timeline, and resource modifications.
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Monitor project performance against established objectives and success metrics.
Communication & Stakeholder Management
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Serve as a liaison among leadership, support functions, project teams, and external partners.
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Provide concise and actionable updates to executives and stakeholders.
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Build strong working relationships across diverse teams and organizational levels.
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Help stakeholders stay informed on project objectives, impacts, timelines, and expectations.
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Support change management efforts through communication, engagement, and training activities.
Compliance & Quality Assurance
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Support compliance of projects and initiatives with organizational policies, regulatory requirements, contractual obligations, and industry best practices.
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Maintain appropriate documentation, governance standards, and project records.
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Support project closeout activities, including transition planning, knowledge transfer, and lessons learned reviews.
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Track and coordinate submission of funder reporting requirements and deliverables.
What you bring
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Bachelor's degree in Business Administration, Project Management, Organizational Leadership, Operations, Public Administration, or a related field.(see CCSI's equivalency chart)
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Minimum of 4 years of experience coordinating cross-functional projects, business operations initiatives, or shared services programs.
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Experience working across multiple corporate functions and business support teams preferred.
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PMP, Scrum Master, Lean, Six Sigma, or related certification a plus.
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Experience with process improvement, organizational change management, or shared services implementation highly desirable.
Required for this position are:
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Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.
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Recognizes and values diversity within the work environment. Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.
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Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
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Respects the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
At CCSI, you’ll enjoy
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Market-competitive compensation
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An award-winning Wellness@Work and employee benefits program.
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An organization that is committed to racial equity and anti-racist practices.
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Continuous professional development opportunities.
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A voice in shaping CCSI’s ever-evolving diverse company culture.
We Are CCSI!
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.
CCSI does not accept inquiries from third-party recruiters or search agencies.
CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
