Top 262 Customer relations representative Jobs in Rochester Hills Mi

Patient Service Representative II
Solaris Health Holdings LLC —Rochester Hills, MI
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Call Center Representative - Full Time
Genisys Credit Union —Auburn Hills, MI
- 8 hour shift
- Hybrid work
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
AUDIOVISUAL SYSTEMS ESTIMATOR
Bluewater Technologies Group —Wixom, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Mid-level
Quick Apply
Autonomous Vehicle Roadside Assistance Agent
TaskUs —Novi, MI
- From $25 an hour
- 8 hour shift
- Background check
- Clean driving record
- Software troubleshooting
- Paid training
- Disability insurance
1d
CT Technologist
Corazon Imaging —Waterford, MI
- $36 - $42 an hour
- Per diem
- Patient monitoring
- Writing skills
- BLS Certification
Quick Apply
Senior Living Executive Director
Northville Pointe Senior Living —Northville, MI
- Online Application
- Computer literacy
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative - State Farm Agent Team Member
Mike Goodwin - State Farm Agent —Birmingham, MI
- $50,000 - $75,000 a year
- Full-time
- Office
- Business development experience
- In-person
- Health insurance
- 401(k)
Quick Apply
2d
Aerospace Fitter - Night Shift
AIT —Chesterfield, MI
- Overtime
- Computer literacy
- Forklift
- Travel
- Health insurance
Quick Apply
Nursing Director - Emergency Department
DMC Harper University/Hutzel Women's Hospital —Detroit, MI
- Full-time
- Nursing
- Surgery
- RN License
- Health savings account
- Health insurance
Regional Manager - Property Management
Peak Living —Detroit, MI
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Travel
- Apartments
- Dental insurance
- Vision insurance
Quick Apply
MIG and TIG Welder
AIT —Chesterfield, MI
- Overtime
- Computer literacy
- Mid-level
- Forklift
- Health insurance
Quick Apply
MIG and TIG Welder - Night Shift
AIT —Chesterfield, MI
- Overtime
- Schematics
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
General Manager
Central Conveyor Company, LLC (a member of the Tsubaki Group) —Wixom, MI
- Full-time
- Master's degree
- Bachelor's degree
- Travel
- Profit sharing
- Commuter assistance
9d
Autonomous Vehicle Roadside Assistance Agent
TaskUs —Novi, MI
- From $25 an hour
- 8 hour shift
- Background check
- Pass drug screening
- 3 years
- Paid training
- Health insurance
Quick Apply
3d
Customer Relations Representative - State Farm Agent Team Member
Cameron Barnes - State Farm Agent —Royal Oak, MI
- $45,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Ivy Fields-Releford - State Farm Agent —Rochester Hills, MI
- $40,000 - $80,000 a year
- Full-time
- Spanish
- Middle school
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Quinton Lemanski - State Farm Agent —Rochester Hills, MI
- $45,000 - $65,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Steve Smith - State Farm Agent —Sterling Heights, MI
- $52,000 - $66,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Aaron Seitz - State Farm Agent —Macomb, MI
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Account Representative - State Farm Agent Team Member
Quinton Lemanski - State Farm Agent —Rochester Hills, MI
- $40,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Entry level
- 401(k)
- Work from home
Quick Apply

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Patient Service Representative II

Solaris Health Holdings LLC -
Rochester Hills, MI

Quick Apply

Job Details

Full-time

Benefits

Health savings account

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

customer relations representative jobs in rochester hills mi

Patient Service Representative II

Call Center Representative - Full Time

AUDIOVISUAL SYSTEMS ESTIMATOR

Autonomous Vehicle Roadside Assistance Agent

CT Technologist

Senior Living Executive Director

Business Development Representative - State Farm Agent Team Member

Aerospace Fitter - Night Shift

Nursing Director - Emergency Department

Regional Manager - Property Management

MIG and TIG Welder

MIG and TIG Welder - Night Shift

General Manager

Autonomous Vehicle Roadside Assistance Agent

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer relations representative in rochester hills mi

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