Clinic Operations Coordinator; Nurse- Hybrid
Pay: $25/hr (based on experience)
Job Type: Part-time (20-25 hours/week); Hybrid
Job Description
This is NOT an entry-level receptionist position. We are looking for someone who can build relationships with prospective patients, manage technology systems (including GoHighLevel and Cerbo), improve workflows, solve problems independently, and become an essential part of growing our functional medicine practice.
A Balanced You (ABY) Hormones and Wellness is a functional medicine practice owned and operated by a single provider.
ABY is looking for a highly organized, proactive, able to envision smoother workflows Clinical Operations Coordinator/Manager
If you're looking for a career where you can make a meaningful impact, continuously learn, and grow with a small business, we'd love to meet you.
What You'll Do:
Patient Care & Communication
- Answer incoming calls with warmth and professionalism
- Schedule and coordinate patient appointments
- Respond to patient portal messages, emails, and texts
- Welcome patients and provide an exceptional experience
- Coordinate specialty testing and follow-up appointments
- Maintain accurate patient records and documentation
- Build rapport and answer questions about our services
- Oversee patient membership contracts and documentation
- Support patient retention and satisfaction
Administrative & Office Management/Operations Task
- Identify gaps and improve workflows
- Conduct patient discovery calls (sales) - determine if right fit for practice
- Responsible for converting leads from Discovery Call to Initial consult
- Follow up with prospective patients when appropriate
- Coordinate specialty lab testing and kit distribution
- Track supplement, office, and testing inventory
- Assist with workflow improvements and office organization
- Maintain HIPAA compliance and patient confidentialityTechnology & Systems
We're a technology-driven practice. The ideal candidate enjoys learning new systems and finding more efficient ways to work.
Experience with the following is strongly preferred:
- GoHighLevel (CRM, pipelines, workflows, calendars, communications)
- Cerbo EMR
- Google Workspace (Docs, Drive, Sheets, Calendar)
- Canva
- Microsoft Office
- AI tools such as ChatGPT
Marketing & Growth (Preferred)
- Assist with Canva graphics
- Help with social media content
- Create patient education materials
- Support community events and workshops
What We're Looking For
The ideal candidate is:
- A worker...
- Thinks outside the box- very motivated with ideas on growth
- Able to work independently
- Passionate about seeing a business grow
- Highly organized and dependable
- Friendly, professional, and confident communicating with patients
- Resourceful and enjoys solving problems
- Comfortable juggling multiple priorities
- Detail-oriented
- Eager to learn new technology
- Interested in growing with our practice
- Loyal to business
We value people who look for solutions first. We don't expect you to know everything on day one, but we do appreciate team members who enjoy figuring things out using available resources before asking for help.
Qualifications
Preferred:
- Minimum and recent- 2 years of medical office, patient coordinator, or administrative experience
- Strong customer service and communication skills
- Sales experience (able to convert discovery calls into initial consults)
- Medical experience (BIG PLUS) to help answer patient messages
- Excellent organizational and time-management skills
- Comfortable learning new software and technology
- Able to work from home, undistracted.
- Able to work variable hours; 15-25 hours/week
Strongly Preferred:
- GoHighLevel experience
- Cerbo EMR experience
- Functional or integrative medicine experience
- Sales or discovery call experience
- Canva and social media experience
Growth Opportunities
As A Balanced You continues to grow, this position has the opportunity to advance into roles such as:
- Operations Manager
- Practice Manager
- Patient Program Coordinator
- Marketing & Operations Lead
Benefits
- Competitive hourly pay based on experience
- Performance-based raises and bonus opportunities
- Employee discounts on supplements and services
- Flexible scheduling
- Supportive, collaborative work environment
- Opportunity for professional growth
About A Balanced You
A Balanced You is a functional medicine practice specializing in hormone health, gut health, fatigue, weight management, inflammation, and healthy aging. We use advanced testing and personalized care to help patients uncover the root cause of their symptoms and achieve long-term wellness.
If you're looking for a position where your ideas matter, your work has purpose, and you can truly make a difference in people's lives, we'd love to hear from you.
***To apply, please include***
- Why you feel you would be a great “right hand” in a growing practice
- Your experience with each; social media, technology (ie: Go High Level, Canva
- You are trying to complete a task you've never done before. Your manager is seeing patients all day and unavailable for several hours. Explain exactly how you would approach solving the problem.
- Your experience with patient communication and operations
Pay: From $25.00 per hour
Application Question(s):
- Because we are a small practice, consistency and reliability are essential. During scheduled work hours, we expect employees to be fully engaged and available for patient and team needs, whether working remotely or in the office.
1. This position requires consistent availability during scheduled work hours. Are you able to commit to the hours outlined in the job description without interruption?
2. Please describe your ideal work schedule and any regularly occurring commitments that could affect your availability during business hours.
- What interested you most about this position, and why do you feel it is a good fit for you?
- Have you ever conducted discovery calls or converted prospective patients into appointments?
Yes
No
- Which EMRs have you used?
- Have you worked in a functional or integrative medicine practice?
Ability to Commute:
- Shelby Charter Township, MI 48315 (Required)
Work Location: Hybrid remote in Shelby Charter Township, MI 48315
