Top 815 customer service representative Jobs in rochester mi

Customer Account Coordinator - Manufacturing
Medbio - Clinton Township —Clinton Township, MI
- $22 - $33 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Rochester Hills, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Veterinary Onboarding Specialist
Snout, Inc —Troy, MI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Customer service
- Clinic experience
- Paid parental leave
- Paid holidays
Quick Apply
Account Coordinator
Ulliance —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Large Enterprise Service Associate
LPL Financial —Southfield, MI
- $23.51 - $39.18 an hour
- Microsoft Word
- Microsoft Excel
- Research
- Health insurance
- Paid time off
Customer Service Representative
Destaco —Auburn Hills, MI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Customer Experience Associate - Fashion
JAUS —Rochester Hills, MI
- Up to $20 an hour
- Part-time
- Customer service
- High school diploma or GED
- Warehouse
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Specialist (Local Candidates Only)
Safety King Inc —Shelby Charter Township, MI
- $15 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Paid training
- Paid holidays
Quick Apply
Administrative Assistant / Customer Service Representative
Natural Way Lawn and Tree —Lake Orion, MI
- From $18 an hour
- Overtime
- Computer literacy
- Basic math
- Office
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Representative
TruGreen —Macomb, MI
- $16.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate - Temporary
Walgreens —Rochester Hills, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
12d
Call Center Agent
Pinnacle GI Partners —Rochester, MI
- From $17 an hour
- 8 hour shift
- Background check
- High school
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Michigan Humane —Rochester Hills, MI
- Full-time
- Entry level
- Wellness program
- Paid parental leave
14d
Customer Service Associate I
Dollar Tree —Rochester Hills, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Client Relationship Specialist - Birmingham - Detroit, MI
Charles Schwab —Birmingham, MI
- $23.99 - $39.57 an hour
- Office
- Financial services
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Customer Service Representative
Planet Fitness —Shelby Twp, MI
- $14.50 an hour
- 18 years or older
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Associate
THE UPS STORE 7887 —Shelby Charter Township, MI
- $14 - $18 an hour
- Part-time
- Inventory management
- Customer service
- Basic math
Quick Apply
14d
Customer Service Associate
Walgreens —Shelby Charter Township, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
8d
K9 Resorts Part-Time Customer Service Representative
Luxury Pet Hotel Investment —Troy, MI
- $15 - $17 an hour
- Part-time
- Communication skills
- Marketing
- Entry level
- Dental insurance
- 401(k)
Quick Apply
13d

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Customer Account Coordinator - Manufacturing

Medbio - Clinton Township -
Clinton Township, MI

Quick Apply

Job Details

Full-time
$22 - $33 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Customer returns handling
ERP systems
Microsoft Office
Manufacturing facility
Productivity software
Video conferences (communication methods)
Manufacturing
Associate's degree
Manufacturing company experience

Full Job Description

Summary of Function:

The Customer Service Representative manages customer accounts, coordinating communications and fostering relationships to support satisfaction, retention, and growth. They oversee sales order management, forecast entry, and lead the price adjustment process. This role advocates for the voice of the customer internally, drives issues resolution, and collaborates across departments to ensure successful delivery of Medbio products and services.

Major Duties and Responsibilities:

· Serve as the primary point of contact for assigned customer accounts via email, phone, and virtual meetings, building strong and positive relationships.

· Actively engage in customer virtual calls with professional on-camera presence and participate in on-site visits as needed

· Represent the voice of the customer in internal meetings, advocating for their needs, expectations, and feedback and drive issue resolution for customer concerns, complaints, returns, and product issues.

· Maintain accurate records of customer interactions and transactions using the ERP and CRM systems, as well as customer portals, when necessary.

· Responsible for sales order management, including initiating and overseeing the customer purchase order process, conducting contract reviews, confirming orders, managing order changes and customer returns, and identifying and resolving any order discrepancies or abnormalities.

· Manage and review open order reports with the management/operations team, collaborating with internal departments to understand and communicate the delivery status of outstanding orders; communicate any changes to the committed delivery schedule to customers in a timely manner.

· Provide customer-directed shipment requirements such as schedule, quantities, destination, transportation method, special instructions, and communication as necessary across departments.

· Gather forecasts from assigned customers, review for accuracy and consistency with historical trends and current business conditions, and enter the data into the ERP system.

· Evaluate and recommend pricing for current production parts based on material cost fluctuations and other relevant factors, ensuring proposed changes are aligned with company strategy and submitted for management approval.

· Develop a strong understanding of assigned customers’ parts, programs, markets, and product categories for each part in production, while actively learning about customer needs and priorities to strengthen relationships, identify new business opportunities, and support effective account management.

· Collaborate with Operations, Shipping, Production, Quality, Tooling, Sales, Finance, and Engineering personnel to guarantee the best customer experience.

· Maintain a clean, neat, professional, and safe work environment.

· Support and adhere to corporate mission, vision, and value statements and policies.

· Perform other duties as assigned by Sales Management.

Organizational Relationships:

Directly reports to the Customer Service Manager, while working closely with production management, engineering, and sales. Needs to be a team player and work closely with entire Medbio team.

Experience and/or Educational Requirements:

Education

Associate’s degree in applicable field or applicable industry experience required.

Experience

· 3+ years of experience as a Customer Service Representative or in a similar customer-facing role.

· Previous experience in a manufacturing setting.

· Proficiency with Microsoft Office Suite.

· Experience with CRM and ERP systems preferred.

Skills & Competencies

· Strong communication, negotiation, and interpersonal skills.

· Excellent organizational and time-management abilities.

· Attention to detail, proactive problem-solving, and follow-through.

· Ability to work collaboratively in a cross-functional, fast-paced environment.

· A commitment to providing outstanding customer service that builds trust and long-term relationships.

Physical Requirements:

Must be able to work and perform what would be considered standard practices for this type of positions in the industry.

Pay: $22.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Education:

Associate (Required)

Experience:

customer service representative: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in rochester mi

Customer Account Coordinator - Manufacturing

Bilingual Multi-Location Customer Service Specialist (Spanish)

Veterinary Onboarding Specialist

Account Coordinator

Large Enterprise Service Associate

Customer Service Representative

Client Service Representative

Customer Experience Associate - Fashion

Customer Service Specialist (Local Candidates Only)

Administrative Assistant / Customer Service Representative

Customer Service Representative

Customer Service Associate - Temporary

Call Center Agent

Customer Service Representative

Customer Service Associate I

Client Relationship Specialist - Birmingham - Detroit, MI

Customer Service Representative

Customer Service Associate

Customer Service Associate

K9 Resorts Part-Time Customer Service Representative

I want to receive the latest job alert for customer service representative in rochester mi

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