Top 13 Call center representative Jobs in Rochester Mn

Customer Service Representative
Data-Smart Computers, Inc. —Rochester, MN
- $35,000 - $45,000 a year
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
10d
Inside Sales Representative
Pace International Inc —Rochester, MN
- $16 - $19 an hour
- Part-time
- Hybrid work
- Background check
- Computer literacy
- Writing skills
- Paid training
- Paid parental leave
Quick Apply
Specialist Customer Experience
Lakeshore Recycling Systems LLC —Rochester, MN
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Client Intake Specialist (Dispatch)
Phoenix Loss Control —Rochester, MN
- $1,700 a month
- 8 hour shift
- Computer literacy
- Analysis skills
- In-person
Quick Apply

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Customer Service Representative
Data-Smart Computers, Inc. —Rochester, MN
This role is responsible for answering incoming calls, creating and managing service tickets, coordinating technician schedules, and providing administrative…
$35,000 - $45,000 a year
Quick Apply
10d
Inside Sales Representative
Pace International Inc —Rochester, MN
*Paid training *and tools provided to ensure you are comfortable and ready for calls! If you love the outdoors and have the desire to sell and provide top-notch…
$16 - $19 an hour
Quick Apply

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Bilingual Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). At *IQVentures*, we’re looking for passionate *Bilingual Customer Service…
From $17 an hour
Quick Apply
Business Development Representative
Twins Buick GMC —Columbus, OH
Receive inbound calls and internet leads from customers with questions on new and pre-owned vehicles. Handle all guest inquiries with a friendly and helpful…
From $15 an hour
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4d

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Customer Service Representative

Data-Smart Computers, Inc.
Rochester, MN

Quick Apply

Job Details

Full-time
$35,000 - $45,000 a year
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Interpersonal skills
Writing skills
Administrative experience
High school diploma or GED
Attention to detail
Problem-solving
Conflict management
Productivity software
Technical Proficiency

Full Job Description

Job Summary

We are seeking a reliable and customer-focused IT Customer Service Representative / Dispatcher to serve as the first point of contact for our clients. This role is responsible for answering incoming calls, creating and managing service tickets, coordinating technician schedules, and providing administrative support to ensure efficient service delivery. The ideal candidate is organized, detail-oriented, and enjoys helping customers while working in a fast-paced technology environment.

Key Responsibilties

Customer Service & Dispatching

Answer incoming phone calls, emails, and service requests from clients.
Create, update, and prioritize service tickets in the company's ticketing system.
Gather and document detailed information regarding technical issues and service requests.
Dispatch and coordinate technicians based on priority, availability, and customer needs.
Monitor ticket status and ensure timely follow-up with customers and technical staff.
Provide exceptional customer service and maintain professional communication at all times.

Administrative & Back Office Support

Perform light administrative and back-office duties as assigned.
Maintain accurate customer records and service documentation.
Assist with filing, data entry, and updating internal systems.
Prepare reports and support operational workflows as needed.

Procurement & Quoting

Assist with ordering and tracking technology equipment, software, and supplies.
Coordinate with vendors regarding pricing, availability, and order status.
Generate customer quotes and proposals for products and services.
Ensure quote accuracy and maintain procurement records.

Job Qualifications

High school diploma or equivalent required; associates degree preferred.

Proven customer service experience, preferably in a call center or retail

environment.

Strong communication skills, both verbal and written.
Excellent problem-solving and conflict-resolution abilities.
Problem-solving abilities with a keen attention to detail.
Team player with the ability to collaborate effectively with colleagues.
Previous customer service, dispatching, administrative, or help desk experience preferred.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with Microsoft Office and common business software.
Ability to learn ticketing, CRM, and dispatching systems quickly.
Strong attention to detail and problem-solving skills.
Experience in an IT, MSP (Managed Service Provider), or technology environment is a plus.

Skills:

Exceptional customer service skills with a strong focus on customer satisfaction.
Ability to multi-task and handle high-pressure situations.
Attention to detail and accuracy.
Excellent communication and interpersonal abilities.
Strong problem-solving skills and the ability to resolve customer issues.
Proficiency in using relevant computer systems and software

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in rochester mn

Customer Service Representative

Inside Sales Representative

Specialist Customer Experience

Client Intake Specialist (Dispatch)

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