Top 12 Customer service coordinator Jobs in Rochester Ny

Dispatcher / Truck Dispatcher / Load Planner / Logistics Coordinator
Cargo Transfer Inc. —Rochester, NY
- $55,000 - $80,000 a year
- Full-time
- Owner-operator
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Appointment Coordinator
Van Bortel Ford —East Rochester, NY
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Paid training
- Disability insurance
Quick Apply
Client Service Support Coordinator
PICS TELECOM INTERNATIONAL CORP. —Rochester, NY
- $20 - $22 an hour
- Full-time
- Customer service
- Mid-level
- Warehouse
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2d
Implementation Coordinator - Paylocity Finance
PAYLOCITY CORPORATION —Pittsford, NY
- $25 - $31 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator
TJ Maxx —Brockport, NY
- $17.00 - $17.50 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
14d
Service BDC Coordinator
Ralph Honda —Rochester, NY
- $37,000 - $45,000 a year
- Full-time
- 18 years or older
- Spanish
- English
- Disability insurance
- Health insurance
Quick Apply
Account Coordinator FT
The Arc of Monroe —Rochester, NY
- $20 - $22 an hour
- Full-time
- OSHA
- Mid-level
- Office
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Front Desk Coordinator
SHEAR MADNESS "Haircuts for kids" —Rochester, NY
- $16.50 - $18.50 an hour
- Part-time
- Customer service
- Merchandising
- High school diploma or GED
- 401(k)
- Paid time off
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Entry level Customer Acquisition Rep
Imperio Global US —Rochester, NY
Master the Craft: Participate in daily interactive leadership and sales strategy workshops. Dynamic Culture: Team events, regional travel opportunities, and…
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Front Office Agent (Full-Time)
Strathallan Hotel, a Doubletree by Hilton —Rochester, NY
The Front Office Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and responds to guest requests.
$18 an hour
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2d

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CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
Ability to answer a high volume of calls and/or emails daily. Interpersonal and customer service skills. Educate customers on additional products and services.
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Salon Front Desk Coordinator
The Lash Lounge —Columbus, OH
Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and…
$15 - $16 an hour
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13h

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Dispatcher / Truck Dispatcher / Load Planner / Logistics Coordinator

Cargo Transfer Inc.
Rochester, NY

Quick Apply

Job Details

Full-time
$55,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

General freight transportation
Client relationship management
Customer communication
Customer relationship building
Road transportation operations
Logistics customer service
Logistics
Client relationship development
Microsoft Office
High school diploma or GED
Dispatching
DOT (Department of Transportation) regulations
Dry van
Dry bulk transportation
Logistics coordinator experience
Customer relationship management
Dispatch software communication
Productivity software
Logistics compliance
Truck freight

Full Job Description

Dispatcher / Load Planner / Logistics Coordinator – Rochester, NY

Location: Rochester, NY (On-site)

Salary: $55,000 – $80,000 (Based on experience)

Schedule: Full-time / Monday–Friday (8AM – 5PM EST, with after-hours emergency support as needed)

Job Description

We’re seeking a Truck Dispatcher / Load Planner / Logistics Coordinator to join our team. In this role, you’ll be the critical link between drivers, customers, and operations — ensuring freight moves on time, drivers are supported, and customers receive outstanding service.

What You’ll Do

Source freight from existing customers, 3PLs & load boards
Negotiate rates
Manage 10-15 drivers
Plan routes to maximize profitability

Key Responsibilities

Driver Support: Serve as the main point of contact for drivers; provide pickup and delivery instructions, address concerns, manage driver schedules, and ensure compliance with company policies.
Driver Coaching: Deliver ongoing training and feedback to maintain high performance, reinforce procedures, and implement new policies as needed.
Performance Oversight: Monitor and evaluate driver performance to ensure all standards and expectations are met.
HOS Management: Track Hours of Service for compliance and efficiency, taking proactive measures to prevent violations.
Load & Route Management: Plan efficient, cost-effective routes using real-time data.
Freight Booking: Book spot market freight via DAT/broker load boards and complete broker carrier setups.
Shipment Tracking: Monitor the progress of shipments, communicate with drivers regularly to ensure on-time delivery, provide real-time updates to planners, and resolve delivery issues promptly.
Customer Service: Maintain strong customer relationships, providing status updates and documentation as needed.
Problem Solving: Quickly resolve operational challenges, mechanical issues, or other disruptions in collaboration with drivers and internal teams.
Additional duties and responsibilities may apply.

Required Qualifications

Minimum 1 year experience in dispatch, logistics, or transportation.
Proven experience in dispatching, routing, and logistics operations.
Knowledge of transportation regulations and compliance.
Proficient with DAT/broker load boards and booking spot market freight
Experience with dry van freight (reefer/temperature-controlled freight a plus).
Experience completing broker carrier set-ups.
Strong communication, organizational, and problem-solving skills in a fast-paced environment.
Proficiency with dispatch/logistics software and Microsoft Office.
Strong customer relationship management skills.

Benefits

401(k) with company match
Health, dental, and vision insurance
Paid time off
Life insurance
Referral program
All benefits subject to eligibility requirements and plan provisions.

About Us
Cargo Transfer Inc. is a family-owned trucking company committed to exceptional service and dependable transportation solutions. We treat our drivers, customers, and team members like family while delivering efficient, safe, reliable and on-time results. Learn more at cargotransferinc.com.

KEYWORDS:

Truckload Dispatcher, Truck Driver Dispatcher, Trucking Load Dispatcher, Transportation Dispatcher, Trucking Dispatcher, Truckload Dispatcher (FTL Dispatcher), OTR Dispatcher / Over-the-Road Dispatcher, Fleet Dispatcher, Dispatch Coordinator, Freight Dispatcher, Load Dispatcher, Carrier Dispatcher (Asset-Based), Driver Dispatcher / Driver Coordinator, Load Planner, Load Planning Specialist, Dispatch & Load Planning Coordinator, Transportation Planner, Routing & Dispatch Specialist, Route Planner (Truckload), Capacity Planner (Truckload), Freight Operations Coordinator, Transportation Operations Coordinator, Logistics Coordinator (Dispatch), Track & Trace Coordinator, Dispatch & Brokerage Coordinator, Freight Broker / Dispatcher Hybrid, Carrier Sales & Dispatch Coordinator, Freight Coordinator (Brokers + Shippers), Direct Freight Coordinator, Senior Transportation Dispatcher, Lead Dispatcher, Dispatch Supervisor, Dispatch Manager, Fleet Operations Manager (Dispatch), Driver Manager (Owner-Operator Fleet), Owner Operator Dispatcher, Semi Truck, Semi-Truck

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in rochester ny

Dispatcher / Truck Dispatcher / Load Planner / Logistics Coordinator

Appointment Coordinator

Client Service Support Coordinator

Implementation Coordinator - Paylocity Finance

Customer Experience Coordinator

Service BDC Coordinator

Account Coordinator FT

Front Desk Coordinator

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