Top 9 Head of operations Jobs in Rochester Ny

Chief Operating Officer - Property Management
Confidential —Rochester, NY
- $200,000 - $300,000 a year
- Full-time
- Background check
- Master's degree
- Analysis skills
- Relocation assistance
- 401(k)
Quick Apply
Operations Department Head
Corning —Fairport, NY
- $98,662 - $135,660 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Disability insurance
14d
Chief Information Officer
Hillside Children’s Center —Rochester, NY
- $240,000 - $300,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- 11+ years
12d
UR Emergency Physician: Jones ED Department Chief
University of Rochester —Rochester, NY
- $12.22 - $15.22 an hour
- Multiple hires
- University
- Leadership
- Entry level
- Paid training
14d
Head Cook
Aladdins Natural Eatery Victor —Victor, NY
- $23 - $28 an hour
- Full-time
- Customer service
- Supervising experience
- Fair chance
Quick Apply
13d
Head Coach Men & Women's Tennis
Rochester Institute of Technology —Rochester, NY
- $40,000 - $51,753 a year
- Email
- CPR Certification
- Mid-level
- 3 years

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Chief Operating Officer - Property Management

Confidential
Rochester, NY

Quick Apply

Job Details

Full-time
$200,000 - $300,000 a year

Benefits

Relocation assistance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Property management tools
Operations management
Master's degree
Bachelor's degree
Property management company experience
Managing property management budgets
Business Administration
Maintenance management
Leadership
Senior leadership

Full Job Description

The Chief Operating Officer - Multifamily Operations & Asset Management (COO) is responsible for the overall operational performance of a multifamily portfolio, including property operations, facilities, maintenance, resident experience, compliance, and team performance. (Approximately 4,500 apartment units)

This executive leader drives operational excellence, NOI growth, occupancy, resident retention, and organizational accountability while preserving and strengthening the company’s culture and reputation for providing best-value living.

The COO serves as the senior operational leader for the organization and is accountable for translating ownership vision into execution across the portfolio.

Key Responsibilities

Operational Leadership

Develop and implement operational strategies that improve performance, efficiency, and resident satisfaction.
Ensure consistent execution of company standards, policies, and procedures across all communities.
Establish accountability measures, operational metrics, and process improvements company-wide.

Financial Performance & Asset Optimization

Partner with ownership and finance teams to drive NOI and revenue growth.
Monitor occupancy, collections, delinquency, retention, concessions, and expenses.
Analyze operational and financial reporting to identify trends, risks, and opportunities.
Assist with budgeting, forecasting, and capital planning while ensuring properties operate within budget expectations.

Team Leadership & Culture

Lead, mentor, and develop operational leaders and support teams.
Foster a culture of accountability, communication, urgency, and results.
Support recruiting, employee development, and retention initiatives while aligning teams with company goals.

Resident Experience & Property Standards

Maintain high standards for curb appeal, maintenance response, cleanliness, and resident service.
Drive resident retention and customer service performance.
Oversee escalated resident concerns and operational challenges while balancing resident and financial objectives.

Facilities, Compliance & Risk Management

Partner with facilities and maintenance leadership to oversee preventive maintenance, capital projects, and vendor management.
Ensure operational readiness for emergencies, seasonal operations, and risk management.
Maintain compliance with safety standards, housing regulations, and company procedures.

Strategic Leadership

Serve as a member of the executive leadership team.
Participate in strategic planning, acquisitions, operational transitions, and technology improvements.
Provide operational reporting, recommendations, and growth strategies to ownership.

Qualifications

Required Experience

10+ years of operational leadership experience in multifamily property management or related real estate operations.
Proven success leading multi-site operations, large teams, and regional leadership.
Strong financial and operational acumen with demonstrated success improving NOI and operational performance.
Comprehensive understanding of multifamily operations, maintenance, budgeting, compliance, and resident relations.

Skills & Competencies

Strong executive leadership, communication, and decision-making skills.
Ability to drive accountability and operational execution while maintaining team culture.
Strategic, data-driven thinker with strong analytical and problem-solving abilities.
Ability to manage multiple priorities and lead through growth and organizational change.

Preferred Qualifications

Bachelor’s Degree and Master's Degree in Business, Real Estate, Management, or related field preferred.
Experience with Entrata or similar property management software preferred.
CPM, CAM, CAPS, or related certifications are a plus.

Position Expectations

Portfolio-wide operational oversight with travel as needed.
Availability to respond to major operational issues and emergencies.
Visible leadership presence across communities and teams.
Commitment to maintaining company culture, standards, and long-term operational success.

Compensation & Benefits

Competitive executive compensation package including salary, bonus opportunity, benefits, PTO, 401K, life insurance, Employee Assistance Programs, and professional development opportunities.

Expected Annual Salary: $200,000 – $300,000
Expected Performance Bonus: 20% – 30% of base salary

Pay: $200,000.00 - $300,000.00 per year

Benefits:

Relocation assistance

Application Question(s):

Are you willing to relocate to Rochester NY, 14623?

Education:

Bachelor's (Required)

Experience:

Multi- Family Leadership: 10 years (Required)
Leadership: 5 years (Required)
Property Management Software: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of operations jobs in rochester ny

Chief Operating Officer - Property Management

Operations Department Head

Chief Information Officer

UR Emergency Physician: Jones ED Department Chief

Head Cook

Head Coach Men & Women's Tennis

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