Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
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About the Role:
The Intern – Digital Experience Team - Product is part of the Digital Experience group, which is responsible for supporting the digital vision and strategy goals for Uniti. This position is for an innovative individual to be an active contributor to our digital experience team to support the long-term growth and sustainability of Uniti’s customer portals while ensuring that we are a market leader and exceeding customer expectations.
The position will assist in developing new and/or improving current products and organizing their execution based on a deep understanding of stakeholder and end-user needs, product and market insights and other in-depth analysis. This position will assist in communicating and reporting intelligence and analysis to senior managers in marketing, sales operations, base management and product marketing.
What You’ll Do:
- Work with other team members to deliver new functionalities in the customer portal on time, in scope and in budget.
- Identify and help prioritize truly innovative product features that deliver a competitive advantage and an exceptional user experience.
- Work closely with internal and external teams of developers, UI/UX professionals, graphic designers, Q/A experts, and marketers—driving the product deliverables at all phases of the product cycle.
- Assist with execution of digital marketing programs including strategy, creative development, search engine optimization, analytics and reporting, and others, from ideation through distribution (as assigned)
- Assist with competitive web and campaign activity and supply reports to cross functional team as needed
- Assist with competitive review process including data collection, analysis, and presentation development
- Use approved AI tools to accelerate research, summarize information, and draft content (e.g., requirements, briefs, and reports), with appropriate human review and editing.
- Apply responsible AI practices by protecting confidential information, validating outputs for accuracy, and citing/attributing sources when needed.
- Track and analyze digital campaign performance and make recommendations for optimizations and supply individual brand analytic reports as requested
- Participate, as needed, in analyzing program performance and assisting in developing lessons learned in preparation for brand plans
- Analyze category performance and recommend enhancements and optimizations for a cross-category delivery of digital efforts
- Maintain digital project timelines
Do You Have:
- Excellent written and verbal communication skills.
- Product Marketing with IT Technical skills.
- Excellent teamwork skills
- Ability to work independently with limited supervision from requirements to development delivery.
- Familiarity with the Software Development Life Cycle (SDLC), agile and waterfall development, telecommunications industry and managed services products.
- Working knowledge of JavaScript, HTML, CSS, MS Office and familiarity with other web-oriented coding and scripting languages is desired.
- Familiarity with concepts such as information architecture, usability, web graphics optimization, and content management systems.
- Strong technology skills and the ability to learn new systems and applications quickly, including business systems and web applications.
- Ability to work collaboratively with diverse groups and manage multiple projects simultaneously.
- Ability to develop proficiency in new technology applications quickly.
- Strong writing, communication, project management and customer service skills.
There is a hourly rate of $15 to $20 an hour for this position.
Mentor
Mark Winer – Sr. Director Digital Experience – Uniti Solutions
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Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email
[email protected] as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
